Spotlight Penrith

Large range of products at good prices and helpful staff

Large location and therefore wider stock of products however horrible customer service! Goodness forbid you ask for help from someone NOT standing behind a counter because apparently customer service is not part of their job unless theyre standing behind the counter.

Unattended customer service..staff enjoin in the corner during busy hour..lack of info..staff lacks training and basic customer service

I have an issue with an online purchase I made last week and it got cancelled due to no stock and they are not refunding me for this order for another 7-10 days. I got absolutely no where with the online team the lady I spoke to was very rude and kept repeating herself like I a child so I called the Penrith store and spoke to the store manager and explained to him what had happened he went out of his way to find me stock in Armadale which I am completely great full for 😊 this store manager went out off his way to help me when this had nothing to do with the store it's self he showed fantastic customer service and I couldn't be happier with the outcome. This store manager showed what customer service should be in our stores. Well done mate you have one happy customer and I will continue to shop at Penrith store and spotlight its self.