Club Mmm! Day Spa

Great facials and other treatments

If I could give 0 stars, I would. I was given a gift voucher from this place and booked an appointment that I could then not attend as one of my children was in hospital. I then re-booked it and confirmed that I still had my voucher. When I turned up for my appointment (a 45 min drive for me), I was told that my voucher was not valid as because I was a 'no show' for my appointment, they kept the funds off the voucher (of course this was not said to me when I re-booked). I explained to them that my child was in hospital that day and the last thing I was thinking of was to cancel a waxing appointment but was told words to the effect of: "it's not good business practice to honour my voucher after a no show". A no show that doesn't have a voucher is not expected to then pay for an appointment they didn't have so why would you take someone's voucher???!!!! The waxing I was going to get done was double what the voucher was worth meaning I would have been paying extra but instead I walked out without taking that appointment. Good business practice??? I have told as many people as I can about this experience.

If I could give 0 stars I would!
I had the Spa Retreat Pack at 9am on Saturday 5th August.
The lady I had was 15 minutes late. When in the room she almost completely forgot the disposable underwear for me. The robe I put on felt damp and didn't smell pleasant. When in the sauna I was interrupted by the lady twice; once to hand me water, then she opened the door later to check on me. If she was on time and prepared for me she would have had the water ready prior to me getting in, and rather than open the door to check on me just gesture! Being in a single person sauna you're letting all the heat out by opening the door, so what is the point of making the sauna part of the package if you're just going to open the door all the time?!?!?
The massage was underwhelming. Didn't focus on any areas, it was basically like I was just getting my skin touched and that was it. It also seemed like she was more focused on making the sheets straight rather than actually massage me! She must have straighter up the sheets more than actually try to massage me!!
When getting the facial it seemed she was in a rush and I didn't realised until when I was home that I still had clay on my face!
The pedicure was also rushed and I had the soft part on the side of my foot (veiny part, inner foot area) scrubbed which really hurt!
When I was placed in the room after to let my toenails dry I was then asked what I would like to eat/drink. It took a further 5-10 minutes to get that prepared. Surely this could have been asked/organise while I was getting my pedicure so I could just get into the room to enjoy the food/drink.
When handed my food/drink I was asked how it was; the lady didn't bother to let me reply, she started talking over me as I started talking, saying she would leave me until my toes should be dry and check back!
I'm no expert on pedicures but I'm pretty sure the soft part of the foot shouldn't be scrubbed with that sandpaper contraption, nor should 4 thick layers of nail polish be slapped on the nail as it's now just gathered really badly into clumps.
Only after I had paid was I asked how it was by the front receptionist and I informed the receptionist it wasn't good, at all! I was offered an email with the possibility of another Spa Retreat Pack to make up for the poor experience I had. I'm still waiting on this email...
At this point, if I even get an email, I'd just like my money back and an explanation for how a paying customer can be treated so poorly for a service that's supposed to relax them, not aggravate, physically hurt and upset them!

Quiet for my needs (hydrotherapy)

The hydrotherapy facilities are fabulous with easy access to the pool. Staff are wonderful and friendly. Limited mobility parking spots makes it difficult if you are in a wheelchair.