Domino'S Pizza Casey

When I called to order food tonight the person that answered the phone didn’t answer the phone and say the name of the company, I fact all I got was hello.....

I had to ask 3 times is this dominos pizza before I got a “yes” then I have to repeat my order 4 times and ask for a menu to come out with my order 3times... Then after ordering she just hung up the phone...

No closing message from her at all “like that you for choosing Dominos” just a dead phone...
Very very disappointed and have to say.

Worst Pepperoni pizza ever! Shame on you guys. To the person who cut the pizza and put it into a box - didn't you think this pizza was poor quality? It should never have left the shop. Retraining required.

Best pizza in Gungahlin by FAR - super reliable, fresh and amazing service from staff. Can't recommend enough

Place an order at 07:12
Pick up time was 07:34, i was in store at 07:30. Saw my name on the screen displaying order complete at 07:35, but staff couldn't find my order.. 😳 and said will put another order for me and asked me to wait for another 20-25 min.
This was my second bad experience with Dominos Casey.. very bad .. i cancelled my order came home with no pizzas. Nice. Will never go back.
Thanks

Pathetic delivery. Clearly understaffed and unable to cater to requirements. Waited over 1 1/2 hrs for delivery. Ordered at 6pm, was ready at 6:30pm and still sitting at the store at 7:45pm . Called manager, waited on hold for 10 mins and had to call back. Requested refund and new pizzas and delivery. I will not be using them again.

Worst customer service! The Domino's online server said it was down so I called with the vouchers I was trying to use on there website. I spoke with the manger and she refused to help me. I always use domino's online but I will never order from you again thanks to the shocking service I got from them today.

Could this be the crappest Domino's in the ACT? Poor service, cheap on the toppings.

I've given them 3 chances since moving to Moncrieff late last year, and it's the blind leading the blind over there.

1st attempt:
Ordered 3 pizzas for pick up. Only 2 made. Their solution? leave the two already made on the 'hot shelf', and wait for the 3rd (the first two already 15min late on pick up). I said "don't worry about the 3rd, I'll just take the two". Duty Manager (also a late teen) looked at me like I was speaking another language with a dumb look on his face. No solutions, no "sorry about the stuff up, 3rd one on the house". So I asked for a refund on the 3rd. Attitude plus. Terrific service.

Get pizzas home and hits keep on coming. Extra toppings order aren't on one pizza, and the other stock standard "Grand Supreme" has missing toppings. OMG.

2nd attempt:
Called up for a delivery. Again, my street not coming up so I can't order online. I explain first thing that the street isn't coming up hence why the call. Young girl asks for my address, and very first thing out of her mouth?? I'm sorry, is that the right address- it's not coming up on the system? Are you for real? I'll just get manager to sort this out for you. 10min later, I hang up the phone sick of waiting.

3rd attempt:
At this point, I've already written them off- no more Dominos Casey for me, not a single brain cell in the building. Same young lady calls me back about 10min after I hang up (20min since she said manager will be right with you). "Hi, this is Domino's Casey- can I take your order?" I'm slightly impressed... a call back!
(shock horror, spoiler alert it doesn't last).

Take's my order and I'm thinking "finally, we are getting somewhere".
Oh... I have an online voucher to use, and give her the number. This is the same girl that knows I can't order online btw. "I'm sorry, we don't accept online vouchers over the phone". Even after she already knows I can't order online because of THEIR system, not by choice. I again calmly remind her that I can't order online because their system isn't up to date, hence the phone call. Her response? Crickets. I say thanks very much for trying, and hang up the phone.

Now... I'm not expecting 5 star service. It's Dominos. But come on? A little commonsense, a little customer service? Speaking to the staff (Duty Manager down) is a painful experience. Woeful training.

Do yourself a favour. DO NOT USE CASEY DOMINOS.
Gunners might be busier, but maybe try them. Or better yet, try a local takeaway. I did... bye bye Dominos. Such a new store, such a poor experience.

Usually we order from ghunghalin store but tried Casey store first time. Horrible pizza, Disappointed

Unless I'm missing something it can't be that difficult to make average pizza (which is all I expect from Dominos). But somehow this place continuously stuffs it up. Given them my last chance I think.

Come down to Domino's Casey and play the diarrhea lottery, you have a high chance of winning! I've been there 3 times and won twice!

But in all seriousness, this store has serious hygiene issues. You can just look over the kitchen to see mess everywhere including the pizza making area which was filthy (including the pizza rings), I gave two stars because on all occasions the pizzas tasted great, it's just the horrific aftermath. I am not going back there again.