Luton Properties Tuggeranong

I have been Renting through them from last 18 months ... there Service is Fantastic... Anything goes wrong quick fix ...

Thanks guys ..

Pack of thieves and liars. Social parasites. with that clown as their CEO.

Terrible service. They lost my rental application after submitting it on the 9th May which had a read receipt on the email application showing 8 people in their office had read it. Was later advised, after multiple calls that their systems were shut down for multiple days and they all had been locked out. Had to resubmit my application. Given multiple excuses that their staff were in "training"; when wanting to confirm the progress of my application. Waited and waited. Then comes the 23 May and I receive an email to say they were "processing my application" and within 5 minutes of that email a further email saying my application was "unsuccessful". They never processed my application and I would never recommend them to landlords thinking of them to manage their property. I finally asked for feedback and had no reply. The Principal of this real estate agency should be ashamed and embarrassed by the level of service being provided to customers. Stay clear away from them. I have given up trying.

Working with Gina and Rhiannon has been absolutely lovely. These two ladies have tried to help me out in any way they can and its a pleasure to give them 5 stars.

Terrible service from multiple agents over the years. It's near impossible to get anyone on the phone or to get a call back, had to go to the Rental Tribunal to get an issue resolved on one occasion. As a renter, we had five agents for two properties over 3.5 years. One was great, the others unreachable.

My partner and I started renting with Luton. Home was advertised as one price, then one month later they've added an extra $20 to our rent without telling us, when we have a contract saying otherwise. Spent nearly a week trying to get into contact with our property manager and was just told "she'll call you back", then out of nowhere we got a brand new property manager, who once again struggled to get in contact with us after we had emailed him. Simply not good enough, and has made the whole experience terrible. Definitely would not recommend them to anyone unless they wanted their time and money wasted.