Poppy'S Cafe

I would give it no stars if I could! I had an hour spare to get some lunch and didn’t recieve my food! I waited 55min before I had to be somewhere else. I went to see if I could get my money back, but I found two other customers arguing with staff about having to wait too long for their food, along with a line six people long waiting for their orders to be taken. I didn’t have time to wait so I left without my food and without my money! On leaving I noticed that not one table was clean of dishes and I overheard while I was waiting the staff saying they had to serve their coffees in takeaway cups because they were out of mugs! Umm it’s because they were all still on the tables and you haven’t cleaned them for hours! I saw the staff go out to drop food off at tables yet return to the kitchen empty handed! How hard is it to take the dirty dishes back after dropping off the food!? Take some initiative! This place is a disgrace to the wonderful monument the memorial is! The memorial would be perfect if it wasn’t for this cafe!

Horrible! The service was appalling, staff were lazy and unapologetic. We order 3 simple meals and waited for 30 mins just to get a bowl of chips. The staff forgot to take our order and had to be reminded several times. It is such a shame that this cafe serves our beautiful memorial.

APPALLING! What a wolf in sheep's clothing; the venue is new and comfortable but the service and quality of food and drinks leaves MUCH to be desired.

Firstly, the girl taking our order didn't know how to use the computer system for their limited menu choices. That was...interesting.

We were also dining in and specifically asked for our coffees in mugs. However, we received luke-warm, overly milky, weak coffees in takeaway cups?! When asked, they gave some poor excuse about the dishboy being late? Poor form to be honest. Also ,what a waste of resources.

Our meals all arrived at different times which meant that one of our party's meals didn't arrive until some of us had finished! Big no-no! Might have been understandable if the place was packed and they were short of staff but it was full of workers. So perplexing! The meals were nothing special and felt a little cold. I think they just warmed the plate before serving, really.

The servers set down our plates quite roughly and without care. Honestly, you get the impression that the staff don't want to be here and are odious as a result.

Such a shame that this place services our National War Memorial (which itself is lovely). Do yourself a favour and eat before you visit.

We were a group of four and ordered together. The meals took over half an hour and all came out ten minutes apart. One of the meals did not even arrive. The coffee was warm and weak. The staff were rude and unapologetic. The only positive was the decor and view. At least I had a nice comfy couch to wait on for food that never came...

Cost me 10.60 for a small coffee and banana bread. Had to go pick up the coffee and bread myself as it was just sitting there and we were getting late for an appointment. Mixed up my order for a caramel latte. They resorted to just adding caramel in to my half sipped coffee than remaking one :(

Note to Google reviews,
There should be an option to give zero star reviews! "Stars are for winners!" Macky M.
So I give 4 out of 5 stars to Google reviews itself! :D

Third visit today with two friends. I should have known better: never again. The service was very slow but that was not as dismaying as the poor quality of the food. The Chief Pot Pie with chips was one of the worst dishes I've been served in some time. Expensive, too, especially considering that one must choose between chips or salad - you can't have both. The contents of the pie were fairly sickening and the chips were tasteless and overcooked. A mouthful of this fatty, cheap fare was one too many. I would have ordered the Poppy's Burger but that looked no better. It's a shame that an important national institution and major tourist attraction can tolerate such a disappoinrment as this cafe.

Poor service. Nearly 30 mins for simple meal. Given wrong order repeatedly. Once arrived the chips were stone cold.
Noisy room and poor atmosphere. Do not recommend. Sorry.

I want a HOT cup of coffee. Not one I can drink in 2 mouth fulls and it was a large. Although I did complain and they brought me another as I was typing this review.

Currently Sitting in the cafe.
Ordered a chocolate thick shake and wedges for a total of $14.50. The supposed thick shake was closer in consistency to water. the sour cream was rock hard and wedges contained hair. Absolutely terrible service. And a rip off!
This is a disgrace to the Australian War Memorial

Staff don't want to be here.

Coffee was not hot.

You have to pour water yourself ... which is fine but good luck if there are more than two of you. They don't have trays....staff just rolled their eyes and suggested that I'd have to make a few trips !

Weak cold coffee, cold burnt eggs, not the most friendly staff. New decor underwhelming. Lost a regular customer.

I've been to Poppy's twice due to work at the memorial both times I've seen amazing service, professional staff and the most delicious food and coffee. Poppy's is great for any occasion.

Excellent food, but be prepared to pay well for it.

Very relaxing easy going atmosphere. Lovely coffee & cakes. The staff here are really friendly. Great place to visit after a few hours at the Australian War Memorial.