Rolfe Renault Phillip

Poor service department, had my partners RS serviced a while ago, over priced and got car back dirty. Shame the closed the Belconnen shop, that was great, close to home and nice people to deal with. Manager at Phillip is arrogant and not helpful.Same for the sales woman Michelle , asked her for details about the new RS, told us that this is not coming to OZ, we should buy the yellow second hand one . Not buying another Renault from Rolfe EVER!

Went to look at new Renault Vans, showroom was very busy, but elderly gent approached me and showed me the various Trafic Vans available. Great understanding of my requirements and went out of his way to assist me.He then introduced me to a female sales person who looked like a hippie, she was not very helpful, all she wanted to talk about was her family and husband issues.Did not offer a test drive or valuation on my old VW van, have decided now to keep my van longer and will have another look at Renault in the New Year.

Very disinterested... I was genuinely looking to buy and he gave me a brochure and sent me on my way. Said he worked next door and was only there due to being short staffed... gave me the managers card and told me to call him... looking to buy the same car from Renault in Melbourne now... useless. This is typical of Canberra where the cars seem to sell themselves... they don't care if they are cheaper interstate... Very annoying.

The Rolfe Renault service Centre is by far the worst I have encountered.

They spent 30 un-billable hours taking apart my car to locate an issue. Eventually they had a donor car brought in to test parts and it came down to being the gearbox . Being $10,000 for a new gearbox I tried to claim this under warranty as the car only has 30,000kms on the clock and was recently out of warranty...the claim was denied. I then had a gearbox specialist look at the car and laugh at me when I told him of the issue, he said "this isn't a gearbox issue, who on earth told you this"...good one Renault.

So after 8 visits to Renault and advising them that it wasn't a gearbox issue they wiped their hands clean and called the vibrating noise I had experienced "reverberation" or a "characteristic of the vehicle".

Not happy with this I decided to go out on a limb and replace the part I told them was causing the issue, A WHEEL BEARING. Yep, the wheel bearing was the cause of the issue all along.

These guys are a joke, they also blamed a faulty lower ball joint on the gearbox as well. My guess is that these guys know only how to change oil and maybe a filter if the supervisor is around...If they cant fix something they just blame it on a $10,000 part and waste $3,000 of their own time.

Touche Renault.

Got my car back from a service and it now as an extra 600kms on the clock since I first dropped it off?? Don't trust Renault Phillip, they seem to have dodgy values. I guessing they used my car for something else in the meantime.

My little clio had a leak, once the boys received permission to fix it from Renault communication was constant and informative. To top it off they brought it back to my workplace. Thanks Josh and Phil. good guys