The Good Guys Fyshwick

Eddy is the most professional customer sevice rep with excellent knowledge I have found and will look for him again.

Wanted to urgently by a new washer as our last one broke down. Without any notice they announced to staff the warehouse was closed at 4.30, half an hour prior to their 5pm close time. I was told I would have to come back the next day to pick up. Rather than waste my time on returning and having to pay for laundry in the mean time, I simply went to JB HIFI around the corner that closes at 6pm and I got a knowledgeable assitant and a better price!

When we did get served, the gentleman who served us was lovely, efficient and friendly. However, it took upwards of 15 minutes to be even acknowledged, and there did not appear to be enough staff on the floor given the capacity of the store.

Sometimes I feel staff will say anything to make a sale. Tried telling me that the little lock symbol on an LG fridge meant that it actually locks the door; I guess sales staff do this kind of thing everywhere, so not sure why I'm surprised. Other than some BS, everything went smooth.

Great experience with them, matched them against their competitors and saved $120 on an electrical product. Harvey wasn't going to budge. These guys did for cash :0) Good Guys!

Sales staff at this store were very helpful in organising our purchases and also staff to co-ordinate delivery. The delivery guys were fantastic, nothing was too much trouble for them. A very positive experience & would definitely deal with them again.

Really helpful staff and were happy to negotiate the price. Good range too.

Nice big store, but prefer the one in tuggeranong

I'm a Tradesman and Spent 12k on White goods from good guys for new kitchen. Tried 3 times to get the kitchen appointment and all three times my appointment was cancelled on me or was not available to do. Was ready to pay the deposit and get going but kept getting bumped for other people just wanting a design and quote or something, had a further 12k-15k to spend on Kitchen and laundry cupboards and stone bench tops. Job had to get going could not wait any longer too much stuffing around so to get going we started on cupboards from another supplier and once installed went back in to Good guys to get the stone bench tops. Once back to good guys to get stone bench tops was informed they can not do stone bench tops unless you have bought the whole kitchen something about warranty on cabinets with the stone.. Biggest load of crap have ever heard in the building trade. So just got the guys from Pacific Stone Canberra to complete the job with larger selection of stone to choose. Be Smart google kitchen suppliers and stone suppliers in Canberra and 90% of the time they are same price or cheaper for same product apples for apples and have knowledge on kitchens that good guys clearly lack. Seems it is all dollar driven on getting the whole package kitchen, not customer service. Gave 2 stars because they were persistent in their deals, but if you cant organize an appointment for a paying customer what is the use of have great deals.

I bought $1000 tv same day I checked on online good guys have 20% off on purchases but when I call and ask them they told me we can't give 20% discount and if i returns tv I have to pay 20% fee I'm really disappointed

Had a very good experience buying washing machine and service delivery and setting up and removal of old machine exceptional fabulous experience will definitely shop here again thank you Chris Miko