Toscan Dinn Funerals

At my Nan's funeral yesterday the fellows from Toscan Dinn floundered when they were supposed to open the file with the presentation of scenes from Nan's life, managed then to play some sort of loud sound from their computer during the minute's silence we were observing in her memory and then failed to play music as Nan's coffin was taken away from the ceremony. The day before the funeral they didn't bother to return Mum's call confirming the details of the ceremony. They were otherwise perfectly respectable, but if you want the sort of basic AV - pictures and music - that typically accompanies the farewell to a loved one in the 21st century to be run without a hitch, or if you expect a modicum of customer service while you are grieving, you might be better off considering another company.

Toscan Dinn (especially Peter) were fantastic in a very stressful time. Peter's manner is calming and professional, understanding but not interfering. He never pressured us to go one way or another with anything, never pushing for the up-sell, just providing options and guiding us through them. He and the staff were always generous and friendly, and it was the least painful way a horrible situation could've gone. I can really recommend them as a truly independent, understanding company who made a bad time a lot easier.