About Transact
TransACT is a regional telecommunications company that provides a range of centralised communications solutions.
Transact Description
TransACT, a subsidiary of iiNet Limited, has been serving Canberra and regional Victoria since 2000, providing high-quality Internet, phone and TV products across its own world-class Internet network.
TransACT is one of the largest Internet suppliers for Canberra businesses, as well as a long-time, trusted provider for government agencies and departments, with its secure, state-of-the-art data centre and high-quality network.
Reviews
Due to events outside our control that have impacted our staffing levels, we have had to close our support queue earlier than usual.
We apologise for any inconvenience.
Tropfest Canberra is back and better than ever, and @TransACT, through parent company @iiNet, is once again a proud sponsor! See the world's largest short film festival on Sunday December 7 at the incredible Stage 88 Commonwealth Park!
Do you use eBay?
The online auction site is urging users to change their passwords after a cyber-attack gained access to its 233 million customers' personal data.
If you use the same password with other online accounts, you should update those passwords too.
... For advice on how to create a strong password read our blog article "How safe is your password": http://bit.ly/1m80xuv
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The Samsung Galaxy S5 has arrived!
Visit our website for all the details: http://bit.ly/1ikKNmT
Australia sees new privacy laws come into affect today.
Managing your personal information is very important to us, which is why we've spent the last few months making sure our privacy policy was clear and easy to understand.
Want to know more about how we collect, use, share, update and protect your personal information? Read our privacy statement here: http://bit.ly/1hbt8v1
Christmas is next week! Just to let you know that we'll have reduced Contact Centre hours over the holiday period.
Our team on social media will also be taking a well deserved break on Christmas Day. But we'll be back online on Boxing Day.
It's @Tropfest time!
Get down to Exhibition Park in Canberra to enjoy the world's largest short film festival.
And don't forget to pick up your backrest for a gold coin donation in support of @CanTeen Australia. The back rest is free for @TransACT customers. Just go to the iiNet marquee and present a copy of your account.
... http://www.tropfestcanberra.com.au #tropfest
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Going to @Tropfest tomorrow at Exhibition Park in Canberra?
Don't forget to pick up a backrest for a gold coin donation in support of @CanTeen Australia.
The back rest is free for TransACT customers. Just go to the iiNet marquee and present a copy of your account.
... http://www.tropfestcanberra.com.au #tropfest
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Canberra wins again: "Given Canberra’s mix of lots of fast ADSL exchanges and good NBN capability, it wins our Fixed Broadband category"
What are you doing next Sunday, December 8? Because it's @Tropfest time!
This year the prestigous event will be held at an all new venue - Exhibition Park in Canberra (EPIC).
And @TransACT will be upgrading your viewing experience by providing free inflatable backrest to all TransACT customers at the event. Non-customers can buy a backrest with a gold coin donation supporting @CanTeen Australia.
... http://www.tropfestcanberra.com.au #tropfest
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We've done it before, and we're doing it again!
For our residential customers who are not on the ii-ADSL Network, we're improving your quota across a range of products including: Home-1 to Home-4, and Home-1 to Home-4 Turbo plans.
For Business ADSL2+ customers, we're improving your quota across: ADSL2+ Business-2 to Business-4 (both on and off the ii-Network), bundled ii-Network Business-1, and Naked Business 1 to Naked Business 3. And for those on Naked Business 1 to Naked... Business 3.
Enjoy :)
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@Tropfest is back and @TransACT is a proud sponsor! The world's largest short film festival will be screened in Canberra this year at a new date and venue - December 8 at Exhibition Park.
We're also upgrading your viewing experience by providing free inflatable backrest to all TransACT customers at the event.
Non-customers can buy a backrest with a gold coin donation supporting @CanTeen Australia
... http://www.tropfestcanberra.com.au
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We're saddened by the recent devastation in The Philippines caused by Typhoon #Haiyan.
We understand that trying to reach family, friends or acquaintances in the area is a priority in times such as these. So TransACT will be crediting back any calls made from fixed lines to The Philippines between 12:01am (WST) November 10 and Midnight (WST) November 30 inclusive.
These credits cover all calls made from landlines or VoIP lines to both landlines and mobile phones in The Philippines. You don't need to do anything in order to receive these call credits. The credits will appear on an upcoming monthly invoice. If you have any questions, call our Support Team on 13 30 61
Hi all,
Grapevine customers may be experiencing authentication issues when attempting to connect to the internet. Engineers are investigating currently.
Updates are available at: http://www.transact.com.au/…/suppo…/s tatus/FaultNotice-27435
Grapevine Email Update: 12,000 actively used Grapevine mailboxes have been experiencing access issues since 15 October when a drive used to store customer emails was corrupted.
As of this morning, webmail was restored to all customers on the Grapevine email system. Engineers have also been able to restore emails and POP/IMAP services to 7490 mail boxes.
Engineers are now working on delivering old emails to remaining mailboxes. We expect prioritised mailboxes to be rebuilt com...pletely early on Monday morning, with the remainder restored as soon as possible. The process is a long one because we are being cautious to make sure we do everything to ensure the integrity of the data. TransACT will continue to provide regular updates to this outage at: http://www.transact.com.au/…/suppo…/s tatus/FaultNotice-27057
We understand email is a crucial communication platform and this outage has caused many people difficulty. TransACT sincerely apologises to all customers inconvenienced by this unplanned interruption.
Once this fault is completely resolved, our engineers will progressively migrate grapevine systems on to the highly fault-tolerant iiNet platforms. These iiNet systems allow for rapid recovery in the event of serious corruption in the future.
Regards
Anthony Fisk, TransACT Communications
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Good morning all,
Sincerest apologies to those who have been affected by the Grapevine email outage (http://www.transact.com.au/…/suppo…/ status/FaultNotice-27057).
Our Network Operations team have worked through the night and have restored access to webmail this morning. POP/IMAP access for those using mail clients is still being worked on.
... Emails received during the outage period have been queued and will be available over the next few hours as the backlog is cleared.
Again, our apologies for the inconvenience caused. More information and further updates are available here: http://forums.whirlpool.net.au/forum-repl ies.cfm?t=2169277
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