Willow Park Nursery

Plant selection seems pretty good but customer service is appalling. 3 times I have been there I have witnessed staff being rude you anyone who dares ask them a question. I won't be returning

I just witnessed the most horrible man (owner) abusing a young lady that was within her rights asking to be charged for the price that was on the pot. He was yelling at her asking for her to leave. I was so upset I left. You have just missed out on a $300 sale and my future patronage of your nursery.
Stay away from this horrible man!

I went to this nursery today with my daughter and her 8mth old baby. Appalling service! Grumpy and rude old men!
We were there looking to purchase plants and pots, I spent a long time lifting heavy pots into view with absolutely no help from any staff member, in fact they sat outside and watched me struggle! We did in the end buy pots and potting mix which I had to load into the car while one of the men who worked there stood and watched! They might have comparable prices but the experience was frustrating and totally not worth the savings!

I went to this nursery to buy some plants for my garden. I had an injured elbow so asked for help with placing plants into the trolley the refused by claiming not enough staff on site!!. both the boss Theo, and his Asian staff were absolutely rude. I decided due to their bad customer service not to continue my purchase. so asked them to cancel my transaction. But when the girl at the counter asked his boss, she was directed to ignore my request and continued with charging my card. When I asked them for refund, the rude boss said he would do it himself and while he was very clearly "cursing toward me" he took matters in his hand! surprisingly he did not seem to be familiar with his own refund system, and he tried all strange various REFUND systems: in his attempt #1; he said to me "your card does not accept refund and it says DECLINED" this means you don't have enough fund in your account!!!. I told him hellooo! you got it wrong totally! you are refunding into my card NOT the otherway around to charge my card again!. He replied rudely and very loud in front of other customers that you are the one got it wrong you have forgotten to have money in your account! and he told me this is sign of dementia! he repeated again for other customers that: "she has early signs of dementia".

I told him all customers are witnessing he has to watch his manners and customer service. He did not refund my money, I left the plants in his shop and he rudely told me NO refund!!!
I insisted on getting my money back. He seemed quite satisfied and happy for behaving like this as he was really enjoying it! right in front of the other customers.
Can someone tell me how we can legally make this person disciplined. This is not right and he cannot run a business on the basis of abusing customers.

DISGUSTED !!!!!!!!!! EXTREMELY, RUDE, ARROGANT MAN !!!! I took my mum and 2 children looking for trees. My mum asked him a question about the root system of a specific tree and how he would recommend planting it. He told her to look at the wall chart. Mum then said, that she still has a question because it does not answer what she had to ask and he was soooooo RUDE to her. I then said, I do not appreciate his speaking to my mother that way. He said he is the owner and we need to get out of his shop this is his place and we must leave -- he does not have time to discuss sh=*=* with us. We must go.

Just had a really positive experience at Willow Park Nursery. They have a very wide range of beautiful and healthy plants at decent prices and the staff were extremely helpful and friendly. I purchased a lot of camellias (to make a hedge in my garden) and the owner and his wife were SO HELPFUL: they gave good advice, helped me load my plants into my car, and they even gave me a complimentary bucket of soil improving granules. I don't know why there are 1-star reviews for Willow Park!? Every time I go there, the staff and the owner are helpful and give advice and answer questions expertly. Definitely appreciate having a good nursery in Canberra!

Unbelievably rude old man at the counter who called me bullshit then returned my money when I politely asked for a hand to put some large bags of potting mix in my car boot, due to my lower back pain. After reading some comments I wonder why this man had to behave cowardly towards his customers, so poorly brought up, unhuman, rude, personal problems, illnesses [?]. Lots of other great businesses around waiting to serve customers. I have been buying lots of stuff from this nursery for years. NEVER come back again until this man dies or replace with new professional business.

The nursery is absolutely beautiful, and the range available is phenomenal! So much better than a big box hardware store and definitely worth the trip. The service, however, is pretty average - hence the 3 star rating. When I was there, there were 2 people available to serve customers and neither of them were prepared to actually come with me to give advice on what I needed. In fact, the lady I spoke to continued to sit and eat noodles as I asked my questions. At a small business with semi-premium price points, I expect better service than that. Nonetheless, as long as you are happy to wander around by yourself, it's worth a visit.