1Cover Travel Insurance

Very good company to deal with.
Took only 4 days to approve a damage claim on a rental vehicle.
Provide them all of the information required with as much detail as you can and the process is very quick.
Highly recommended

We recently travelled to the USA and used 1Cover travel insurance. We purchased the comprehensive travel insurance package for over $800 for 2 people. We have been using this insurance company for many years and previously had successful claims on the few items we have claimed for. Unfortunately, we had several issues on this trip - stolen bikes, lost headphones and cancelled flights. These items cost us about $1500 to replace. 1Cover gave us only $49! They use ridiculous depreciation calculations, won't cover flights that are cancelled for "operational" reasons and do not cover stolen bikes. I do not normally post negative reviews but I think that people need to be aware that this coverage is no longer comprehensive.

Had to ring and change our travel dates and it was so easy and the lady was super helpful and lovely. Can't comment on claims as we have not had to make any. Will definitely use again and certainly recommend :)

Very good company.. people are so kind and helpful

I have used 1 Cover on many occasions but have never made a claim in the past. On my last trip through Asia I needed to make a claim for medical reasons. The claim process was stress free and everything 1 Cover said they would do was done. No complaints here, would recommend.

I have used 1Cover travel insurance several times when travelling in the past and previously have never made a claim. After making one since my recent trip I found that the service and results were abysmal. I lost a necklace and chain with an overall value of $1,000 and received only $400 in return when I did everything they asked to prove it was mine and I had lost it to the best of my ability. Before receiving my payment they had previously said I would get $750 back in return which I was satisfied with however then to learn I would receive almost half of that really pissed me off. I will not be using them again and would not recommend to anyone I know as a travel insurance provider. The treatment of myself, a customer who has been loyal to the company for a good many years, is disappointing to say the least.

We have always insured our holidays using 1Cover, however this is the first time we have had to make a claim. During our travels through the USA we received the call that my father had passed away and you could imagine we were desperate to reunite with our family as quickly as possible.
I contacted 1Cover and was greeted by a very professional and understanding staff member who promptly advised me of the process and provided me with my claim number. When we arrived home awaiting us was a very clear and concise email providing with details to progress our claim. Our claim was processed promptly, we were updated with its status and payment received within the advised time-frame.
Thank you 1Cover your staff and processes made this stressful time that little bit easier. Be assured we will definitely be using your travel insurance again.
Carmen

Excellent service. Pleasure to deal with. Quick resolution.

Reliable and trusted travel insurance I have ever had. Customer support is just a call away when you need them most.

9 out of 10 is my rating .
Unfortunately I had to see the Royal Caribbean medical staff during
a Transpacific Cruise from Seattle to Sydney.
Only one phone call was needed to get my Claim amount within 8
B/days . Excellent , excellent . Big thank you to Sam Davis. Well done.
Kind regards
Manfred Czichon

Had to make a claim after my phone was stolen while I was overseas, and they took about a week and a half for a real person to contact me. When I got the "request for feedback" email before I got any response to my claim, I had to remind them that my claim was still outstanding, and this will affect my review. After reminding them, they were pretty prompt to sort everything out and after a few more weeks the claim amount showed up in my bank account. The great thing is that these guys care about what people say about them, and for the price they charge I'd probably use them again. But the slow response times meant there was room for improvement. I'd still recommend as great value.

I recently travelled to Europe and had a flight cancelled which delayed our arrival at our next destination. I rang the emergency contact number spoke with an operator who advised the process for making a claim when we resumed our journey and the claim process.
Upon returning to Australia I made the claim and had it assessed and paid out in full within 10 days. A great service and a very efficient claims process - thank you for making the process so simple.