Adventure Megastore Sydney

Good shop with a good range of outdoor products. Staff knows what they are selling. Pricing is not too bad, sales item are good.

Good bargains if you join us the membership - only $5. Helpful, knowledgeable staff

Online store is extremely poor. Processing and shipping more than twice their stated times.

TLDR: An order that (according to their FAQ) should have beeen delivered in about 5 days took 14!

The order was still hadn't been processed 5 days after ordering. I contacted customer service and was told item was being shipped that day - three days later order still hasn't been processed and no shipping notice received.

Made contact again to find out what's going on - no response from CS (phone or email). Threatened to cancel order - shipping notice miraculously appears next day.

Tracking details provided in shipping notice show item still hasn't been dispatched. Package eventrually arrived 5 days later (14 days after initial order)! Tracking details showed item was not shipped until 12 days after the order was placed!!!

Will not use them again!

I got very bad experience from this store. Bought a pair of Columbia hiking shoes from here but the staff packed a smaller size one. I walked a few meters and realized the shoes are small in size. Went to the store and asked for a bigger size, but the staff were rude and she refused to replace it. I lost my money. What will I do with this unfit shoes?..