Allcastle Homes

We haven’t even begun building yet so I don’t know what other nightmares I will experience
since last year in May I have received at least 8 tenders for quotes on what we had chosen..when at the display home we had said we will take this kitchen these bathroom vanities and bath tub and toilets that were in the display house….
Only to find out when choosing colours, that our kitchen shown to us at the display was NOT the one quoted on the tenders..on the contracts it did not state that we were getting the basic kitchen which was not on show or ever seen..the vanities in the upstairs bedrooms which were under mount were not included no type of vanity was mentioned on the tenders so I assumed that what I saw was what I was getting, The bath tub seen was not the one or any type mentioned on the tender..nor were the toilet bowels..

In fact when I had asked on arrival at the display and asked WHAT DOES THIS HOUSE COST AS IT IS
It was an honest quote or reply……

I have not been able to see any colours or the appliances or flooring in person because of the covid and they don’t have brouchers or samples….
I have to choose blindly …….

AND THEY DO NOT HAVE A WIDE RANGE OF ANYTHING TO CHOOSE FROM
One needs to sign and pay a deposit before one can see any colours or. products
If this isn’t a con I don’t know what else to call it

In my opinion it is best to begin to quote of the house that is on display which would have been at the high level end and THEN work our way down to our budget…knowing what we had deleted……instead I was constantly quoted for the basic lower grade finishes,, cont…..April 2020………….they do not have enough people working for them….can take up to 1 to 10 days to have a question answered…if somebody is ill at the office nobody else to look after you…..sending samples for us to sent to the wrong address….so I have to wait another another week on top of the two i’ve waited for. I can not afford to look at another constriction company as I am 73 years old..God only knows if I’ll live to see this house started……AND some of the assistants tone of voices sound irate when they do not understand what I’m trying to explain….I’ll will have spent with them no less than $650 thousand dollars if the house get’s finished,

Head of sales resolved the issue for me

Really bad experience..wasted more than a month. After wasting of more than a month, sales person told me they can’t do my work. Why did you take deposit and told me you will give me knockdown rebuild quote.
Though deposit was refunded, but my 6 weeks were wasted.

Prompt response and very helpful and informative on building. Very honest and upfront on cost of a new build. Highly recommend.