Australia Post

So rude I had a package to collect and got a text from Aus post saying my item is there to pick up as I went there with the slip the lady looked and said it is not here I showed the text on my phone and said yes it is at this time another worker old lady piped up arguing with me saying your slip said 4 pm an made a big scene over me there earlier a few min later the last returned with my package and I said so it is here and you just had a go at me and you are wrong do u want to apologise she then ignored me customer is right don't be rude just because you are old as the hills no need to snap at young people way to put Cooma on the map for discussing service

Helpful/friendly /efficient staff.

Tried calling 5/4/17 Telstra has cut this P O phone line and was then diverted to a personal mobile - why couldn't Telstra have diverted the PO number to a mobile that the Post Office itself could answer ? Modern Technology- gotta love it -

Fantastic

Today Thursday 9th November at around 10:05 am;
As I walked into the post office at Warilla Grove an elderly lady was waiting in line but, didn't know the start of the line was at the front of the counter. So I just told her nicely it's down a bit further. While the two young women were busy putting up a Christmas decorations. One being on a ladder. If these two sales women weren't putting up decorations in business hours they would of seen this poor woman waiting & waiting in line. Because they both had their backs turned away from the front counter.
Then this goes way further. They waited till the elderly lady left the post office then the lady behind the counter asked her co- worker what that was all about? So I stepped in an explained. The woman said to me she's a regular customer she should of known better. That's where I told her. If you's weren't so busy with your backs against the customers you would of seen this for yourselves. Instead your putting up decorations while customers are starting to come in. Then a lady with a pink top just cut in front of this elderly lady and you were Oblivious to what happen and proceed to serve her. Take a look at the footage and management then can see what was happening! Customers come before decorations in any business, and that poor elderly lady might have been a regular customer. But don't talk behind someone's back after their gone. Ask that person what was wrong. This woman that served me started to argue the fact. All up trading needs to be priority in customer service in this post office. 🙁👎

Always found queues to be dealt with quickly & staff always happy, helpful & knowledgeable. Very happy this is my local Post Office.

Went to the Queanbeyan post office in January this year to redeem my cheque from Australian post. It was my first time doing it and I wasn't sure what the process was. Giving 2 stars only because the young guy at the counter who first served me was very patient and friendly. But because he was new, he wasn't sure how to process it and had to ask the middle aged female staff next to him for help. She was EXTREMELY rude and kept complaining out loud "why did she write on the back, she isn't supposed to write anything [on the back of the cheque]", as if I wasn't standing right in front of her. Very unprofessional and terribly condescending, I'm sorry I had done the wrong thing but your response was absolutely inappropriate and rude.

I am very surprised to see a number of negative reviews for this Post Shop. I have been a customer there, and at the previous premises, for 15 years and have always found the staff to be courteous, helpful and friendly. Yes it can get very busy but at those times there seems to be a full complement of staff on, so wait times are really not too bad.

Didn't have the money exchange open - pursuant to the website stating that they're open on Saturdays. Woman was extremely rude saying they're not open and left me standing there for 5 minutes before they said anything. The booth was open also - if they're closed they should shut the booth like it normally is.

Also a bit of a joke that it's not open on Saturdays - definitely used to be and there is no other place for those that work 9-5 to exchange money in Queanbeyan.

Very rude staff. One woman in particular was rude to me for not knowing you can not post particular items. Several times I have been spoken to rudely at this post office by the women there. Its a shame because there is also kind, polite staff there.

Rude and embarrassing staff, shame because I used to have such wonderful experiences there...

I got my passport photo done here to get a phone call 3 weeks prior to me going over seas also 3 weeks after I've sent away for my passport saying my photo is to bright in the face if you can't get them right don't do them at all I live 2 hours away from queenbeyan but come up and and get my nephew for the holidays so I will be up soon to get my refund !!!

Great team

The staff at the store are great. The contractors who deliver for them are a completely different story. They are kids who like to ring doorbells and run away.

Australia Post is the best place to get all your mailing needs done. Nice staff and friendly team. They help you if you need it.

Greg provides a five star service. He goes above and beyond what is expected and I cannot recommend him highly enough. He is super easy to get along with and no task is ever too much to ask. Thanks so much Greg & team.

Extremely happy with corrimal post office. Received some parcels today . They were left in a safe place. Saved me going down to the post office with my little one .

Great service.

A post office that is only open weekdays from 9-5 is worse than useless for people who have a day job. Prefer it if they closed it down and routed undelivered parcels to rose bay.

Monday to Friday 9am to 5pm???
If you work full time you can never pick parcels... plus they don't answer the phone!

totally disinterested and unhelpful, Norh Rosebay post office much more helpful

Best post office ever. Fast service.

Worst over the counter service I have ever experienced. Not dressed in correct uniform in addition to being rude, arrogant and disinterested.

Customer service? Not in this place. The guy working here is friendly (sometimes) but soooo slow and can be a real retard from time to time. Does the woman working here ever smiles in here life? She is possibly the worst human being I've encountered who's working in a service job.
Also the shops configuration makes for a weird waiting line meandering through the shop and confuses a new customer as to where the start of the line might be.

No STARS. RUDE (no) customer service and lost my parcel, giving me no explanation and no follow up as she said. $105 lost package NO HELP. First she brought out the wrong parcel. No wonder my parcel got lost. Then she tried to put it on me. INCOMPETENT. DON"T CARE. MAJOR ATTITUDE

Extremely rude racist employees, forget going there to collect your parcel! Surprised how the guy and his wife is even allowed to work in customer. What a disgrace Australia Post!!!

I received my package only a few days after ordering it arrived sooner than I expected and received emails for confirmation as well. Very helpful!

THEY HAVE LOST OVER 10 PARCELS OF MINE! SHOWS AS WAITING FOR COLLECTION AT BONDI POST OFFICE YET WHEN I GO TO COLLECT IT THEY SAY THEY DONT HAVE IT AND TO CALL HEAD OFFICE! CHANGED PO BOXES TO THE NEXT SUBURB & HAVE HAD 3 PARCELS DELIVERED TO BONDI POST OFFICE ACCIDENTALLY ALL THAT HAVE MYSTERIOUSLY GONE MISSING! MANAGER & STAFF ARE RUDE AND UNHELPFUL! THEY HAVE SCREAMED AT ME TO HET OUT OF THE POST OFFICE WHEN I HAD A $600 DRESS INNA PARCEL SHOWING AS BEING SCANNED AT THEIR POST OFFICE 1 HOUR PRIOR! PARCELS NEVER TURN UP AND HEAD OFFICE DONT DO ANYTHING ABOUT IT! THEY ARE THEIVES AND LIERS! SOMETHING NEEDS TO BE DONE ABOUT THIS POST OFFICE TO STOP THEM FROM SCAMMING SO MANY PEOPLE!

Twice now I have had a card put in my letter box to pick up a parcel I missed but the guy at Bondi Rd aus post said it wasn't there after 'looking' I work during the day from 830-5 so I can't make the opening hours during the week, I'm not really sure how I am meant to get a parcel especially when I go in on a Saturday with a card and I'm told "it's not there and it just means it's arriving another day"??? Hmm

As per the other reviews...worst customer service ever! I now use Parcel Locker as much as I can, so that I don't have to deal with the "zombies" that work there.

Only open 9-5 weekdays whilst most people are at work and for 3 hours at a weekend where the queue will take half an hour or longer.

If we're not in when our post is delivered we have no option but to go here. Pull yourself into the 21st century Australia Post!

Customer service? Not in this place. The guy working here is friendly but soooo slow. Does the woman working here ever smiles in here life? She is possibly the worst human being I've encountered who's working in a service job.
Also the shops configuration makes for a weird waiting line meandering through the shop and confuses a new customer as to where the start of the line might be.

The staff here have no understanding of customer service. Unfortunately this is our closest post office and are mail gets re-directed here. They never answer there phone and make the whole experience awful and difficult for their own power trips.

Good place, friendly stuff. Thank you for holding my delivery for an extra week while i was overseas. 5 STARS

Excellent service and very helpful.... accommodated for Passport photo and interview without an appointment!

I think they are nice people but I wish they would pick up the phone... trying to call them for days now!

If you already have depression I advise you to not enter this post office. Because it is the most depressing place I have ever been too.

The staff are so rude and look like they hate every single person that walks in.
It does not hurt to smile, and if anything maybe look like you actually enjoy communicating with humans, I mean you chose to work in customer service.
Ridiculous.

My main issue is that the delivery drivers just drop the 'no one was home card' in the letterbox... Every single time. Even though if they opened the gate (no lock, no dogs) at 7am when they deliver they would see an open back door. And a house full of people getting ready for work. Sometimes they don't even bother with the card.
When I brought it up with a staff member she asked if I had security cameras... Ridiculous .

This is the worst post office I have ever been in. Mr and Mrs Glum ☹️ who serve behind the counter, plus the new staff member who has no idea what she is talking about.
People DO NOT ENTER! , do yourselves a favour and drive to Newport. The staff there are absolutely AMAZING, helpful, happy and knowledgable.
I don't even want to give them any star rating.

ITS THE CUSTOMERS WHO ARE RUDE AND IMPATIENT .
WITH NO RESPECT FOR THE HELP AND SERVICE PROVIDED.
LOVELY,FRIENDLY PEOPLE WORK THERE.
PEOPLE JUST HAVE TO OPEN THEIR EYES
.

I moved into the area 6 months ago. We have constant trouble with our parcels. EG. I was left a card dated 29 April and they told me my wife picked it up 23 April, despite it requiring my signature??
The people at the counter look seriously depressed and unhappy with their jobs. They are a perfect advertisement for privatisation of the post office.

Really bad service I went there to return a parcel but, I couldn't print my label at home so I thought could print it there (like in any other post office around the world) but the attendant told me they don't do that so I couldn't send it, when I got back home I recive an email.... Saying "You can print your return label at a post office" It seems like they just don't wanted to help me.

I stayed home to wait for an important package to be delivered. Apparently the delivery guy apparently couldn't be bothered, so instead automatically left a 'You have a parcel' slip clearly advising that my package was now waiting at Pyrmont Post Office - annoying however tolerable.
Once I arrived at the Pyrmont post office (as directed by the slip), they stated that they had no room in their storage area so they sent it to Kingsgrove Post Office (40 minutes drive away).
Well done Australia Post and their Pyrmont franchise. You have both famously failed at your one output!

I work around the corner and have been coming to this post office for almost 4 years. I have used almost every service they offer from passport applications to parcel delivery. The staff are always helpful and patient.

It's generally an okay post office, Jin is very helpful and goes out of his way to help you to find the postage solution you need.

I dread getting assisted by the owner/manager as he will often gouge you for whatever he can and not offer any helpful solutions. He often doesn't know what he's talking about either, which I have seen on a number of occasions with people in the line. They once rejected a parcel for being too large and sent me on a long chase.

Definitely not the best post office and only redeemed by one person who works there. Would be nice if the post office serving the most populated suburb in Australia was at least half decent. A real shame.

Extremely bad hours and poor service. Worst post office I have ever used. Should be shut down.

Hopeless business hours. It's a city post office in the 21st century. These guys think they're operating in 1980's rural Australia.
Extend your opening hours to 17:30 weekdays and open on a Saturday morning!
Have no problem, at all, with the team that work there. Might even be nice to deal with them a little more, if only i got a chance to get in the doors before they close.

I wouldn't even rate this place a one star. The service was rude, arrogant and non complaisant- and this is coming from the branch manager Jeung. There has been a couple of feedback here for Jeung and I didn't think he would be that bad- I was proven wrong. Due to an unresolved issue I asked for his name so I can come back to see him- his response was" you write my name down you have hands"!

If this is the type of service Australia Post approve for their Franchises, no wonder the level (or lack off) service has gone down the drain.

If i ever have a choice I would never use this branch again.

This is the worst Post Office Ever. They tried to hide behind 'Startrack' policy as to the reason why my Driver's License wasn't a valid from of ID to receive my package, and said I had to come back with a Passport. The manager was so rude and unhelpful, and didn't even bother to be sympathetic or apologise.

Asked best way to send important documents to U.K. Totally gave me the wrong information and now the document is lost !! Even Post Office head office said they don't know what they are doing !!! Now gotta get a new password going to be extremely difficult are overseas !!!! Should be minus 5 stars !!!

Possibly the most unhelpful Aust Post franchise ever. Consistently slow deliveries. Inconsiderate opening hours. No after hours collection.

If only there was a choice.

For me it has been fast service, good postal rates, friendly staff, and very easy to use.

It's in the basement of Australia square, I found it in 3rd attempt. 😆

The staff on the floor are attentive and well-mannered, you will almost always be greeted and asked if you need assitance. I do feel as though they are under a lot of stress which may be due to under-staffing, this comes out in their conversations. Despite this I have always achieved what I needed to do here and would recommend it as a good CBD post office.

I had to buy international stamps. The walk a round attendant ask what I needed. I told her 20 international postcard stamps. She got them feed money into machine and I was done. Less than 10 minutes

The worst customer service... This middle age asian lady was literally so rude that I couldn't resist there for a while and forget to get my passport pics stamped.... She had sooo much attitude don't knw for what... Without asking me how many pics I want she said 16.95$ i was like i want 4 pics not 2.... The rude look she gave me and the way she said me goo back stand there was indescribable.... Sooo rude.... Plz Australia post get some trained ppl.... She should sit home she Must be ruining everyone's day.... I hv to go back now and get it fixed ..waste of time...

They simply can't deliver mail internationally to South Africa. Don't even try!

Just ok, need more work on the customer service.

I would give it a - star if only possible, for their disrespectfull attitude towatds customers. A particular old woman seems as she wakes up everyday only to ruin someones day. Absolutely pathetic experience!!!!!

Website says they can process passport applications. Went on a Saturday and was turned down after 20min queuing because they were "too busy". Frustrating customer experience.

If I could score zero I would, useless!

The staff are as obsolete as the building. Went there for a passport application today- the woman with curly hair and glasses made this simple process absolutely painful.

I almost always go here just to collect parcels. The technology available for this service is over 100 years old. The staff is friendly enough if you're willing to wait in line for 15 - 45 minutes for the most basic requirement. Its only available to people about 45 / 168 hours per week like we're still in the middle ages or something.

Terrible service, never enough staff on at busy times, no necessary forms/ paperwork available and might as well cancel their Western Union services as they haven't had cash both times I've gone there.

Providing good service.

YYYYYYYEEEEEEEEEEWWWWWWWWWW buddy from bennnnnnnoooooooo

Not open on Saturdays, say they open half an hour earlier for parcel collection and then DONT ACTUALLY OPEN AT THIS TIME, thanks for nothing, no wonder this service is losing money they don't do what they say and expect customers to bear it.

Every time I go to this post office I almost always end up having to pay more than I should.
Staffs are extremely unfriendly and always give you that “hey you need to PAY for THIS AND THAT” look. At least you can give some nice etiquette such as “Oh I’m sorry that this may have not explained really clear but I’ll definitely help you by ...”??
Just making me feel really uncomfortable each time I go :(

Classic Australia Post. Deliver package to the wrong address and the staff are no help to chase it up

I feel like you must have gone to a different post office.

While their services are high in demand, hence the occasionally longer than desired waiting times, the quality speaks for itself.

Thank you Australia Post.

There are some staffs at this office were not well trained and did not use their common senses to assist their customers.

Very friendly and fast staff. Quite convenient location.

Chronically understaffed though everyone's friendly and helpful, and the self service machines need their hand held at every turn. Not the North Sydney branch's fault, but it's a pain.

Worst post office ever. Keep losing packages, what a so called post office if you lose and cannot delivery things. They just let me know my package is delivered and let me to find it by myself. I would like to make a complain if I can find a way to.

Just keep away from this post office if you have any other choice.

Keep away from this place if you are applying for passport.. the staff there nit pick and wont process your application. They are severly mis-informed about the procedure. Better find a different place

They have perfectly functioning self-service machines.

Long queues all the time. One would say they are understaffed but half off the staff walks around slowly rearranging shelves and avoiding customers when so many people are waiting. Very frustrating. I think this office is in need of a good manager.

North Sydney Post office is the WORST post office in the state. They are incredibly slow and just watch people standing in line.
There are always massive queues, which they don't seem to mind.
There appears to be excess staff out the back who do not come out to serve.
Seeing they are a central Post office for North Sydney business hub, one would assume that they would have more than 3 staff on!!!
One guy wanders around the floor and asks if he can help people, but he asks people at the back of the queue. If he cant help anyone, rather than going behind the counter to serve, he just wanders around.
Seriously North Sydney Post office, you need to get your act together. I hate going into your office as it is So disorganised. I am happy to chat with anyone in North Sydney Post office about my concerns should they like to liase with me.
Thank you

Nicest people I know!!

Good staff

Great staff - very friendly and helpful.

Unbelievably helpful people work here

I had to do my child's passport and was served by William.
He was very patient and helpful, and really friendly, and created a really good vibe in the shop.

Its not often you get such excellent service any more - thank you William

Great service. Never had to wait too long in line. Don't know what people are complaining about, Its a post office after all.

Great service from the man who was assisting me at the self help station :)

The first picture on this location is not the actual post office. It's a listed building that has Post Office written on the side. The actual post office is further up Pitt Street.

Like most post offices, this place is full of staff that have their heads all screwed on backwards.
I hate having to deal with cross-counter menials and their bumbling attempts at service and any mechanical device that avails itself for my use and enables me to avoid lower life-form interaction is a godsend, so the self-help machines are perhaps the best idea the post office has ever had. Unfortunately, the bottom feeding cretins love to limit the machines capabilities for some reason, so when I went in there to try and weigh a package to send off, some bespectacled skeleton looking loser wanted to jump in and give me advice that I didn't ask for and felt was unwarranted. He then went and told some other loser with a bulbous bobble head and an accent so thick I had no idea what he was on about, but apparently I'm not allowed to use the machines if a package is over a certain weight, even though there are no signs saying such and I'm not sure how you can guess the weight of a box from a distance anyway.
To make matters worse, I was forced to waste my time waiting in line so the box can be weighed by yet a third loser, only to have the cost of the package end up EXACTLY THE SAME AS THE PRICE GIVEN TO ME BY THE MACHINE!!
Way to unnecessarily waste my time for no reason Australia Post. Way to also infuriate me for forcing me to deal with epic sponge-heads that aren't fit to wipe a lepers ass! You're all idiots!

Incredible service from Australia post staff. A middle aged male staff has been absolutely helpful during my passport application and and made me feel welcomed as new immigrant.

Empty in the morning, staff were eager to help. In and out in 5 minutes. With the refurbishment, the entrance to the plaza can be difficult to find.

Incredibly difficult to find. There is a sign outside saying that all parcel deliveries are in Sydney Central, without any indication of where that is. I have had to call Australia Post to find out, and will now have to make repeat trip to this address to try to find where it is located in some kind of arcade. If I could give this shop and Australia Post less than one star in this review I would, however unfortunately the lowest review I can give is one star. Very poor, unclear communication.

Served by a very unfriendly staff, grumpy and she looked so unhappy. The other staffs were great. It was just her.

1 of the staff is really quite rude. I received 8 letters on my mail box with different names and addresses. After work on that same day that I received the letters, I returned it to this post office cause I am a little bit concerned with some letters that are labeled as urgent. I tried to talk nicely to one of the staff on how to return those letters.

However, with my dismay I was just been directed by the staff with her flat affect face and unhappy verbal response to write "wrong delivery" on the letter and put it on mail box.

I would really want to talk whoever is the manager on that time for them to remind staff delivering mails/letters to do it accordingly to one's address. However, I wasn't been given the opportunity by the staff.

Insanely slow and horrible organisation

Friendly and helpful staff

Long waiting lines all the time. They need more points of service.

I've never had an issue, staff are extremely helpful. They were able to find my missing parcel that was labeled incorrectly by the sender, all done in a timely manner.

Rude and bad costumer service!
They don't know the word smile!

Great Shop. Helpful staff.

Staff very helpful. Have always been happy with the service. Recommend it highly

Great friendly staff that have worked here for a very long time

Always a great and friendly service.

They've constantly charged for postal insurance under signature on delivery which doesn't give me insurance at all on numerous occasions despite my numerous complaints.

Super friendly staffs. Very helpful and never be a problem when I send or received my parcels. Paying bills sometimes. Great 👍🏼

Like it. Lots of stuff and people where helpful

After many years they continue to be helpful, personable & obliging!

Bad experience overall from one of the staff who has the bad attitude and she knows who she is.
She brings this shop to a new level of low.

Often long queues and unpleasant staff.

No parking terrible service long waits !!!! Staff are abrupt and rude

No quick parking, queues and bad attitude

The two older women who work here are incredibly rude. They do not understand customer service and proceeded to berate me after I had left the counter. Disgusting.

However, I will say that the two gentlemen who work there are always very pleasant and accommodating - will only go to be served by them from now on!

Looking at the other reviews I thought I would put my two cents in. This is my local post office and since I've been going there they couldn't be more helpful. From my parcel collect to just recently getting my Passport renewed they've been a great help. Even to the extent of calling me when I had incorrectly filled out a form, and they helped me sort it out over the phone. (Thanks Mary). Keep up the good work guys!

I went in for a passport renewal and was served by an older woman with a poor attitude. I'd printed the form double sided which is wrong. She was really rude about it and acted like she was terribly inconvenienced. I came back the next day, form correctly printed, and she wrongly told me not to write my name on the passport photos - you have to do this. After a five minute debate she said I had to do it all again. I rang the passport office to double check and I was right. You have to print your name on the photo. Absolute nightmare. Went to another post office and it was all sorted in about 2 mins.

The most unhelpful bunch of staff I have ever encountered. They would not give me my parcel despite having 3 forms of ID. Aus post you need to get some new management people in. I was served by an old Asian lady and she was rude to me and very unhelpful. The worst experience I have ever had of customer experience. I wish I could give negative starts.

terrible service by terrible ppl ..auspost should consider hiring people with better service skills .. i posted a letter from this place a month ago ..n still not received .. went to enquire .. they bluntly said -go away no help here :(

I went in for a passport renewal and was served by an older woman with a poor attitude. I'd prrinted the form double sided which is wrong. She was really rude about it and acted like she was terribly inconvenienced. I came back the next day, form correctly printed, and she wrongly told me not to write my name on the passport photos - you have to do this. After a five minute debate she said I had to do it all again. I rang the passport office to double check and I was right. You have to print your name on the photo. Absolute nightmare. Went to another post office and it was all sorted in about 2 mins.

Terrible service! No pricing marked. if you ask for it, you get a reaction (of course not a good one).

Lost My parcel are claiming that it is not at their facility when management say it is

Slow service from most of the older staff who also tend to be ruder than the odd young counter operators. Not very knowledgeable about international shipments.

Always polite and helpful service, though not staffed for peak periods and queues can get long. Off-peak however: in and out.

Been in here a few times, and every time the ladies here have been extremely helpful and very friendly.

Amazing Customer service from this shop, all ladies are very helpful they go above and beyond to assist me with an international parcel (without tracking ID) today. Thank you Lelitia for your help!

No help while submitting express international post....i left without doing it...worst service

It's a Post Office.

I've been on hold for 58min so far with no indication of when or if a call will be answered. Why am I calling ... because Australia Post doesn't send notifications when a mail arrives to PO Boxes anymore. It appears an international package will now be returned because no notification has been received. Serious customer service fail Australia Post.

At 1hr 17min I gave up. What an appalling lack of customer service Australia Post!

There is always a long line at the PO. They really need to invest in staff that are efficient or increase their counter capacity. Staff are mixed bag; you may get someone who is friendly or the rudest person you could ever meet.

Walks in 15 mins before close.
Instead of greeting me woman behind counter screams at her co-worker "lock the doors already!"

The drivers a good, but I loathe the prospect of collecting a package from their shop and dealing with their miserable staff.

Wonderful service by your postal delivery man called Alan. He was delivering a parcel in WoyWoy and went out of his way to find the correct house number after it had been incorrectly addressed.
I was very impressed.

Terribly rude Staff Member. This particular woman Refused to let the lady in front of me send what looked to be a silver jewellery in the shape of a bullet claiming it "May explode", It doesnt take much brain power to work out that silver wont explode on account of its shape. I was then treated to the same rude and abrupt service by this incredibly short tempered woman. I Will NOT be going back to this Australia post branch. Do yourselves a favour and go elsewhere.

Have not had an issue with them in the past. It's a national service and if something does go wrong it could be 50 other people along the way... all Australian post employees yes, but the Tuggerah Store is nice enough.

Very rude unprofessional service. They are sending customers somewhere else because they do not know how to process allocated task!!!!!! Also they speak foreign language during the service!!!!!!!!!!!!!

rude, unprofessional service

VERY RUDE SERVICE !!!!!!!!!

Fast efficient, use escalator next to woollies and go down two levels to bottom level.

I have posted docs, parcels and done verification for a title transfer here. All went well. No complaints.

Experience in the past 3 months are pretty good, there are a few nice staff and there are a few rude and slow ones. 50% chance you'd walked out of there happily :)

Staff are not helpful at all. Looks like they are not happy to work on sataurday morning...

Doesn't deserve any star.. straight rude and insensitive customer treatment. Was in for passport application... diverted here and there and in the end says can't do it..come back later....when there's still 30 plus mins to closing time and no customer in queue...

Indian lady was very rude and shouted at me for no fault of mine. I had given my work address as the delivery address for a parcel, but the parcel was delivered at the Aus Post office. When I went there to collect my parcel, she asked me for the delivery address and I gave them my work address (as given to the website when ordering the items). They had trouble locating the parcel because one line of the address (the street number/name) had been omitted by the sender. Instead it had the address of the Post Office! She gave me dressing down how I had wasted their time by giving them an incorrect address. It was not my fault that the sender had missed out that detail and I had no way of knowing since I had never had any issues in the past with this company's delivery.

Seems really slow but it didn't affect me as I was just looking for C5 envelopes and a Will Kit. They didn't have either (I walked around a few times in case I missed it) so I left. I think it's good that the facility is there. It's been there for years!

Lie about opening hours over the new year, generally rude when I go in. Avoid if possible.

Gets busy most of the time. Luckily they have 24/7 parcel lockers for receiving and sending parcels.

Staff are friendly but it is a small PO and usually with 1-2 counter staff. Service could be slow if you caught up with the crowd

Tony is helpful and patient. My son and I use them for all our ebay postage distribution. He always offers low cost suggestions.

It's simple and it works
Tony has the basics down to a fine art and the local knowledge to make your day easy.
Magically he knows everything and his expertise covers everything except the winning numbers.

Tip: DON'T park in Front in peak hour ITS a BUS ZONE!
just roll down hill 50 m.

Hiranthi/Pymble

It is such a pleasure to visit the Pymble post office. The courteous service I always get with a warm and friendly smile from the members of the family team is just remarkable. I wish the business all the very best.

Friendly staff fast service easy transactions

Normally don't like Aus Post but this place is my go-to. The wife and husband team are great! Friendly and always efficient in service!

A fantastic post office. The staff are friendly and helpful.

My mum went to pick up a parcel and they said it wasn't there. I called them 5 times and no one picked up. My mum called and they had her on hold for 25 mins, by then she reached there and their excuse was they forgot. After they saw proof from the parcel tracking that the parcel was in their store they finally bothered to look for it.

Thornleigh post office has a reputation of being one of the worst post office's to deal with. Unfortunately that's my local post office which I can't say I've experienced first hand as I can't even get them on the phone.

Been trying to call this post office for 2 days now - no one picks up the phone. Yesterday alone, I tried calling 16 times and the Australian Post head quarters has been trying to call them too regarding an urgent transfer of a parcel. Absolutely shocking!!!
Pick up your act Thornleigh post office, pick up your phone!

usually great but 1 lady in particular is always quite rude and not willing to do the work.

Lippy staff. Poor work ethic. Absolute disgrace to our national postal service. Disgusting.

Whenever I have a parcel to be delivered it is never delivered to my place and I have to go to the post office every time.
This morning I received a text asking how I would prefer to collect the parcel and I was suprised. I thought the services have improved. I chose delivery in person and someone will be home. I waited for the parcel whole day only to receive one more text in the evening to collect it from the post office again. Never experienced such consistent bad service ever in my life.

Never really write reviews but gotta write one for this: Customer service is really poor and never treat you properly especially the old Asian lady standing on the very right and never do their jobs properly.

Helpful staff, done different kinds of postal work here and all went well without a problem. I think the reason for poor rating is that the huge mass of customers who are happy won't care to write a reveiw.

Item was not delivered and neither the missed delivery card.I had to check online on the tracking number to find if it is sitting in the post office.

Very helpful people. Only drawback is they don't deliver parcels home.

Even one star is too much for the rude staffs and absolutely poor service. Shame!

If I could give this post office zero stars, I would. I order items online so they can be delivered to my apartment, not so I can pick them up at the post office. They have not ONCE delivered a package to my door and I am always home. They NEVER leave package slips in the mailbox and give me an attitude when I say they didn't leave one. Today, I received the most horrendous customer service from the older white woman. She said my package was not at the post office and did not even bother to ask for tracking information. When I asked her to check she smirked and said she had checked "very well". Her tone was condescending and disgusting. When I asked her for her name she refused to give it to me and I had to ask another employee to help me. Of course, the package was there but she had not bothered to check correctly. I have repeatedly not received letters I was expecting in the mail. Recently, I was told an outstanding bill (that I never received notice of) was going into debt collection because I had not paid it. The smug attitude of their employees makes me resent walking into that place and I would much rather drive 30 minutes away to simply avoid ever having to deal with them. Their lack of respect and inability to do a simple task makes this easily the worst business I have ever dealt with.

Rude, Lazy, Terrible Service, Slow. AUS POST SHUT THIS PLACE DOWN OR GET SOMEONE NEW!!!

It's really no wonder this place is getting bad reviews. when the lady who checks the parcels clearly doesn't care, received a text that i MISSED my parcel (which never came to my house) and need to collect. I got their and the lady who does the parcels said she never sent a text and that I'm lying. after the boss comes down and looks at the text (she refused to look). who might i add looks like he wants to get out (another reason why this place is so bad). and i finally received the package. when i asked if they stopped sending out the parcels he said they did. which is total bullshit as no one has run the doorbell since in the last 4 days.

This is all on top of a express delivery (which was never delivered) which took 4 days which was estimated at overnight.

Will be looking to get my money back.

I really wish you could get post to go through another suburb as this just brings down Epping and is clearly the root of our missing mail problem.

Extremely inefficient post office. Needs serious process redesign.

never receive a collection card for parcel

Small post shop, but has parking out the front and wasn't too busy.

Went there for passport application. Documents were not checked properly and we had to return 3 times! Owner is friendly but the whole store is a mess! Not sure whats going on with AUS post in this suburb but we usually don't even get a note in our mailbox and have to use tracking numbers to find out our parcel is awaiting to be collected here!! Disappointing!

My local post office, very pleasant. Efficient, helpful and friendly staff.

Lovely staff and great service. A great help to me when my new passport looked like it might not arrive in time. Truly went above and beyond the call of duty to help me.

Unfriendly and unhelpful.
When you go in there to tell them your newspapers haven't been delivered, they stare at you like you're lying in order to embezzle two copies of the same sydney morning herald.

Not very friendly

Lets face it, leaving a review for any post office is probably a massive waste of time, considering Australia Post set the bar pretty low across the board for service and price, but this particular post office really takes the cake.

I, unfortunately, work close by this post office, and due to a long history of lost items and horrendous customer service, generally only go there if I absolutely must get something posted asap.

Today I was greeted with the usual... nothing. Standing in a line of me, myself and I, waiting politely to be acknowledged and move towards the counter, I waited a good 4 minutes while the staff discussed 'packing boxes with Frank' before taking the initiative and walking myself up to the counter to get served.

I was greeted with the usual cranky-face from Badly-Dyed-Orange-Hair, while the other staff member continued on with the 'packing boxes with Frank' conversation.

I handed over my items, and tried to focus on filling out the overseas postage form she'd given me, but was distracted when she asked for my payment, three times, quite loudly and started moving my unsealed, unaddressed postal items over to another counter that was covered in what appeared to be garbage, or recycling.

I advised her I wouldn't be a moment, at which point she 'huffed', cancelled my transaction on her computer screen and reached OVER MY HEAD to serve a newly arrived customer behind me.

It was at that point that I decided that I wasn't going to pay these people. For anything. Ever again. I calmly advised Badly-Dyed-Orange-Hair that due to her complete lack of customer service I had decided to post my item elsewhere, to which she replied "No worries", then grabbed the bottom end of my postal pack, tipped it up and released all of my postal items all over the counter.

Yep. Definitely won't be coming back.

Disgusting customer service from Jozephine. Not only does she move at snail pace but she also on numerous occasions made us feel like we were in the wrong and we made her day a struggle. She gave snarky remarks towards us and the customers around us. When we asked to borrow a pen she complained that it was hers, even though there were a spare 2 sitting in front of her. A system that takes 5 minutes at another post office took Jozephine 35 minutes.
It would be a great idea, but obviously too hard, to put a sign up informing customers who need photos to move to the left register. After waiting 15-20 minutes in a line that was pointless, we were told to move to the side. As if that wasn’t enough, we were told to step aside again so the people behind us could have their photos sorted before us. The service and organisation of this place is terrible and I would highly suggest you drive anywhere else and save yourself a lot of time and a terrible shopping experience.

Who the hell hired these people? I don't care about the queue I care about the unbelievably terrible attitudes! Need to stop buying online. So sick of coming here. Completely unpleasant experience every time.

I placed an order from online shopping merchant. They splited into three parcels. On Thursday I went to post office handed in the card for collection. They gave me two and I was not realised there are actually three split parcels for one order.

After I opened the parcels there are some items are missing that's the time I realised I still have one parcel in post office. I went back there on Saturday, the lady insisted they've got nothing where the tracking shows it's delivered to castle hill postshop. She told me I need to check with StarTrack.

Today is Monday, after spoken with StarTrack, as what it shows on tracking, they suggest one employee from CH post office must have used their scanner to scan the parcel triggered their status as delivered to post office. I can only deal with post office to find out where my parcel is.

See how unprofessional and negligent they are. And I forgot to mention the passport photo they'd taken for my son got return from immigration since it's poor lighting.

Nice local post office. Yes, the lines are long during peak times but it is a small post office serving a popular part of Western Sydney. I have witnessed people arriving at the counter to be served unprepared and not having their paperwork or ID ready. I have also seen people arguing with staff about the terms and conditions that are written on an envelope when their request is refused. This sort of stupidity is what holds everybody up and it is not the post office worker's fault people can't be bothered to read the instructions and terms written on the box or postal bag. PO Box area is easy to access and secure. I have always found sending and picking up parcels from within the post office smooth going.

Don't understand why people complain about long lines. Avoid busy times. All post offices are busy. Staff always been very nice to us.

I expect some courtesy towards customers. I also don't expect regular long queues. This post office could use a little more staff, and the queues will shorten, and the customer service is improving.

Mostly efficient staff but long ques are becoming the norm. Need a bigger post office.

It's a post office. You go in, pick up a parcel and you get out. I don't know why you people have such high expectations. It's fine.

Their service improved alot since a month ago. Hope they can keep this up.

I always found the staff fairly nice and helpful. Good range of products too

Rude staff

Most helpful with parcels and all postal items.

they never delivers parcels to my house, it is worst post I ever seen in australia, I tell them lots of time but they don't care.
shame on you 👎👎👎

They've got like...everything for sale here! As well as posting your mail...

Very good service. They helped me out with what I needed (and couldn't do by myself) with lots of patience. thank you !

This is the worst post office I have ever visited in the past 16 years in Australia. Have been there for 4 times. Every time I visited, the 2 indian male staffs wearing glasses were very rude to me, though I had been polite to them. They are very friendly to white people, not to asians. Now I will go to the West Pennant Hills post office which is much much more friendly to me.

Probably the worst Australia Post you will ever walk into.
Rude, arrogant staff making mistakes all the time

Decent services, great location

I only ever had great service from the previous owners. I am sorry that they left - I wish them well. I rarely go in to the post office but so far, the service of the current owners has been good.

Poor service when i ask for them to check for my mail they take such a long time and tell me to come in another day

Just sent an mail, and one guy there was very rude and his tone of voice was too exasperate.

Repeatedly at lunchtime when all the local workers come to post stuff there is a queue out the door. AGAIN it took 25 (YES TWENTY FIVE) minutes to get served yesterday- with ONE person serving. This happens all the time! I find the guys okay- except they won't help you find the cheapest postal option. I understand its not it their interest for you to pay less- but it seems to me they maximise the cost every time- so try to work it out yourself and save a lot of money.

Great customer service. Very helpful and a welcome addition to the community! Especially helpful for small businesses sending parcels!

Alan (or Allen) the Korean male worker at the post office was extremely rude and very unhelpful, I think Australia Post should fire rude and useless employees like him

Fantastic customer service , always a pleasant experience . Thank you for your service to the Forestville residence

As a local living in the Forestville area, it is impossible for me to avoid visiting this post office as I need to get my parcels from time to time. I can confidently say that everytime I have visited this post office, I have always experienced terrible customer service. Under the new ownership of Alan, I always leave feeling incredibly furious with his lack of respect for his customers. The first time, I went to take my passport photos. After he had taken the photos, I asked for the photos to be emailed. It was at this point he said in an annoyed tone, "you should have told me before, it takes a long time". By "long time", I think he meant an extra thirty seconds. Why wouldn't you want to make an easy extra $6 for simply emailing some photos? The only reason he actually said this was because there was now a line of customers trailing out the door. It is not my fault that you are greedy and do not want to hire any extra employees to work during peak hours. Hence, you cannot blame me for this line of unserved customers who will have to wait because of you're mistake. The second time, I went to pick up my parcel. As I opened my wallet to get my ID, I was struggling to get out my drivers' licence as it was stuck in a sleeve. Then, Alan laughed condescendingly at my struggle like this was a joke. The third time, I needed to send an express package. Obviously being unhelpful again, as this was my first time sending express mail, Alan said as I asked for his help, "just do whatever you need to do and bring it (the package) back to me". I cannot understand how a salesperson, let alone the owner of the shop, could be so rude to those who actually keep their business alive. For future postage needs, I will definitely not be returning to the Forestville post office. This is just a warning for those who wish to use this post office.

Probably the worst customer service I have ever received. Don't expect anymore than a grunt and extortionate prices ($4 to print an A4 page!!??).

Good opening hours for those who work during the day (8am - 6pm). Very friendly service - seems to know all the locals by name. Found parcel efficiently and with a smile. Very short queues even in busy times. Convenient, easy to find location.

Always late with the mail and my packages

Honestly the WORST post office in Sydney!!! The staff are absolutely ridiculous... half stoned or drunk with no customer service skills whatsoever. Inconsiderate and unhelpful. If you don't like your job don't take it out on us customers.

Great Place

every staff member that works within this facility looks as though they are half drunk/half asleep and could care less about helping me or any customer for that matter. HORRIBLE customer service and DISGUSTING attitudes.

My experience at Avalon Beach Post Office, when trying to lodge a Passport application for my son, was absolutely terrible. The man and woman employed by Australia Post were extremely patronising and unhelpful. The man was aggressive and rude. Not only that, the information they gave me was totally wrong. I actually rang Australian Passport Office and it was confirmed by them that the employees at Australia Post were wrong. His aggressive and rude behaviour upset me enormously and was not something my 16 year old should have experienced. I then went to another Post office where the staff there was very polite and helpful. Terrible terrible terrible customer service. Jessica Fitzmaurice

Really nice and helpful staff. Much better than the other one in St Leonards.

Every time I have been to Crows Nest PO the staff have all been wonderfully friendly and helpful, even though there are often long queues. The new facility is clean, bright and well laid out, though closer to St Leonard's than Crows Nest. now.

The worst level of service, a line that is 20 mins + long, 2 people working at glacial pace... plus a new location that is utterly useless, with nowhere to park.

I wonder what bureaucratic boofhead decided that the new address which requires Crows Nest customers to walk halfway to Hornsby was going to give it the "wow" factor . Or was it a committee of boofheads ?

And the icing on the cake is that it must now only be a couple of hundred metres or so from St Leonards Post Office .

Excellent service. No matter how many people are waiting, staff do everything to reduce your waiting time. They are helpful and pleasant. Thank you

Every time I go to this P.O., the service is excellent. The staff are friendly and helpful. Even when it is busy, the staff remain professional and pleasant.

Most of the staff are very friendly however two of them are unapologetically unhelpful. Clean and professional and uphold Auspost standard. Thanks

I stayed home from work to recieve a delivery, stayed in all day and the delivery man didn't buzz and just left a collection notice. Pathetic service

Passport photo - got rejected due to dark background and smaller face....I just can't believe it as to why they don't slide the photo under the Passport Office Photo Guide and see whether it meets the requirements or not. What an hassle and no apologies. None at all. That really infuriates.

I walked in needing to send a money order to renew my passport and the young man there was super helpful and kind. I really appreciate it when people know their jobs well and are patient. Good on you sir!

I've found the staff nothing but helpful. I've had a few issues with post not arriving and staff have chased it up for me spending a significant amount of time when they could have brushed me off. Have always resolved issues.

Knowledgable friendly staff, all the services you require. I found the 2 minute walk from my car to the post office fine.

Post office is too far away from car access. It should be by the parking area with some Post Office parking to drop off and pick up mail/packages.

The queues are usually short, and there' self service if they're long. There are parcel lockers at this location now too, very convenient.

Very impressed.

abusive, rude, and irrational. I can safely say the whole community is uncomfortable with the man working in this Local Post Office. Pull your head in Australia Post.

this man has the rudest personality. tried to pick up a parcel for my partner but because my address stickers haven't arrived yet I couldn't that I understand. what I don't understand is why he abused me for coming in after closed yet his door was open and him stadium in the back qnd why he didnt say anything as i walked in or even while i was standing thete waiting for 5 minutes with still not a hi instead i got "what" is open and then continue's to yell abuse as I walk out the store. he then follows me out to door still yelling. all in all worst customer service ever.

This operator is nothing but a a grub.
He is abusive and AP should hold their heads in shame.
Poor outlet AP

I stay at home all the day, but Post left a card ask me to pick up, how lazy you are! Yes, my dollbell is working!!! If you don’t know how to running a service business, don’t do it!!!

I know it's bad here. But Eastwood office is worse. I just lost my parcel.

Friendly and helpful. Very fast

Like the staff, quick service.

Had an interview on 14/08 for priority processing of passport. Paid fee of AUD 322. Should have been delivered by 18/08 as per tracking. STILL WAITING...WISH GOOGLE ORGANISES SOMETHING LIKE SHONKY AWARDS!

It was an awful experience ever, I had all the documents ready to launch my passport to travel as it was urgent my granny was in deathbed, and I had the letter from the passport office to accept my documents. But shamefully they said they can not accept it and try somewhere else..

I've always had an OK experience with the service here. they seem to have a lot of trouble with getting the photo right for passports

Great experience - helped me figure out how to send something oversized to surprise my brother! Thank you!

Unlike the other reviewers, I find the staff at this post office friendly, efficient and helpful. I visit the post office regularly and have nothing but praise for their performance.

Friendly service

If you're feeling a little too happy in your day, then you should visit the lady in the post office. I lost my delivery card so went in and asked if it was there and she said no, found the card when I got home, went back and it miraculously turned up. Her apology was a frown.

Was left a leaflet in letterbox giving a time to collect parcel. Went to post office the day after specified time in the afternoon. Was told parcel was 'missing' and probably still on truck. Huge inconvenience to me. Was not even given an apology.

went there to get passport photos. Told that the printer was not working and to go to north rocks.

Lovely local glad they open on Saturdays.
There has been lots of problems with parcel lockers and parcel deliveries. Unfortunately. I've witnessed myself people abusing the staff thinking it's their fault which it isn't, it's Aust Post overall, thank you for the service you provide me Balgowlah post

I just want to phone to make a general enquiry and i cant even contact you directly. This is ridiculous

Worse customer service ever, impolite, impatient!

Since moving into this area we have had NO calling cards left for any parcels that are not delivered so we never know if things are delivered to us. I have been in and the mail still not delivered - they don't even bother - too much effort to get off the bike and walk up the stairs to our door. The staff are hopeless and don't care. I hate being in this catchment area for mail.

the people working at NR post office are so pleasant and super customer service oriented and its such a shame they cannot carry out TFN services. Can the Australia post office please review this and grant North Rocks this job too. This is the best post office I have been to, due to the people who work there enjoying the job they do.

Best way to post anything out of the country recommended to all

great service, staff were very friendly and patient

Great neighbourhood post office...friendly & quick service!

Good customer service and not usually there is no wait.

Not bad. Not sure how you would rate a public postal service. It works.

0 stars if possible. I called them to ask if they are holding my parcel and they hung up the phone. When I called again it went straight to the beeping noise.

I ordered something from Ebay and used Parcel locker if this post office. As claimed it was easy to register. It was free. And I got message and email when the delivery was ready. I found the place easy thanks to other friends who made comments before. And could pick it up very fast. I will certainly use it more often as it is just 1 min from Chatswood station and I can pick up my deliveries easily.

Moved to a much smaller spot and less visible than before. It's on the side of the ground level if you walk towards the gardens. Range of products are quite limited - couldn't even find C5 envelopes!

Nice big very modern PO. Fast, helpful service. Just a complete PAIN to find! Google maps does NOT locate it correctly and I couldn't find it for the life of me. Then I phoned them and the phone just went to fax machine everytime I called! Finally one of the photos gave me a clue and I found it totally a block or more away from its googled location and not visible at all from there. Once I found it everything was great.

rude staff, can't send my parcel, very sad

Aus Post Balmain provides basic postal services and retail items, and I've always had positive, friendly interactions with staff. They have hired some new, younger staff members who seem to be trying their hardest. Most negative reviews seem to be for the delivery contractors, who only leave calling cards.

Thanks very much to the senior staff member who tried to help me out, but the damage was done. I have no idea why the staff here are so consistently (like over the 23 years I've lived here) rude. Say hello, get greeted with stony silence. "Fill out this paperwork". For a small envelope, not a package. No pleases or thank you's. Asked for help as I'd left my glasses at home, met with "No. We can't do that for you." Get advised to pay $40 for my 130g package. When I wonder aloud that I can probably get a courier to pick it up from the comfort of my own home I'm told (rudely) that I'm dreaming. Well guys, Interparcel will pick it up for me and deliver it for a few cents under $23. Why oh why is Aus Post determined to drive itself out of business? And why must it be so bloomin' unpleasant in the process? I hate using this post office.
Dinosaurs.

I was very polite and nice and all I got was rude snotty remarks back I had all my paper work I needed both lady’s have no customer service skills at all after I said thank you have a nice day to no reply they should be sacked the old trolls

Not disability accessible. And no service either. I have to rely on customers to alert staff that I’m there. They have a ramp but a step into the door..

Lovely old building for the Balmain post office

Horrible customer service, there's an old lady there black hair withe skin she starts abusing you the minute you walk through the door, honestly I've never been treated like that in my life, she shouldn't be working there obviously she hates her job and everyone around it.

Horrible service . Applied for my passport and had to go back and forth with the documents without clear instructions from staff from the first visit .

Like many other reviewers, I was home all day, never got a knock on the door, then found a card in the mailbox for a very large box I was waiting to be delivered. No missed calls. I went to the PO and found I needed 2 people to pick it up and complained. They said they would deliver it the next day. Post office staff called next day to say the driver "said" he attempted delivery. I didn't leave my home all day and work at a desk right next to the front door. Now they say I need to go back and get it. Poor customer service attitude from staff at Balmain Post office. Judging from these reviews they'd never survive if it were a commercial business.

Paid hundreds of dollars for expedited shipping of a package, and yet all the tracking page states is, "Unsuccessful delivery" and "no response". I was at home for two days (when they supposedly attempted delivery) yet I did not see a single postman nor did I receive any calls. Nobody rang the doorbell either. How is that even an "attempt" to deliver my package? And now I am required to collect the item from the post office even though I specifically paid for doorstep delivery. Thanks for nothing.

Got a notification that they tried to deliver my package and were refused, dont know who tried but no one at my office spoke to anyone and now the package is stuck "in transit" and no one knows where it is and it looks like its going to be 3-5 days late! Thanks Aus post Balmain, I dont know why I bother.

The worst post office I have ever been to. Arrived at 4.15 to get my sons TFN sorted without an appointment. The post office was to close at 5pm but the employee said cannot do it without an appointment in a very abrupt manner. They wanted us to come at 4pm when my son does not even come home after school at that time due to the fact that he has to take public transport. It clearly appeared the people working did not enjoy the job. I recommend the HO to either increase trained staff numbers to handle varying type of work and do something to raise their morale. Unless I have to, I will not go there again.

Good service and kind staff

Love this post office

Went there to certify documents after checking their website (that clearly says they do it), but I was told that they didn't have such service and the staff was rude. Disappointing service.

I have had three packages been delivered here and each time they have been misplaced.

Good postoffice. Always busy though

Small but functional Post Office. Parking can be difficult. Service depends on who is working.

One of the best (if not the best) Post Offices I've been to. Very friendly staff more than willing to help.

Helpful busy place parking can be difficult especially in the afternoon

I don't understand why people are complaining about this post office.
Based on my experience, they are efficient, friendly and helpful.
My opinion is some customers just don't get what they want and then abuse the staff, put all their frustration on them and then walk away.
I feel sorry for the staff, I can't imagine myself if I'm in their position.

They lost a proof-of-delivery letter and then abused my wife.

Professional and helpful staff. And will SMS me for missing parcel.

Professional, friendly and helpful staff. It is rare you need to wait to be served because the staff make serving customers their priority. A+

EXCELLENT SERVICE FRIENDLY STUFF

I just love this post office friendly helpful staff, great cafe. Warms my heart to see such passionate business owners.

Feeling grateful that the community is served by the very friendly and honest people.

The team at Telopea PO are always very friendly and helpful. Thanks!

Telopea post office is actually one of the best in NSW. The service there is excellent; I would definitely come again.

Great customer service, friendly

Bad customer service, will never come back.

Home all day waiting for parcel, find card slipped in front door after app notifies me of missed delivery. No knock or door bell ring. Just a card slipped in the door.

Shut without warning on a Saturday. Have parcels to collect, that should have been left anyway because we utilise Safe Drop, but no information to say they are shut! No wonder people are deserting for alternatives!

Pretty poor service to havE a delivery notice left at your door saying pick up your item after 4:30...your website says open until 6pm and then arrive at the store to find the place closed at 5???? Half hour window with completely wrong information on your website

Received lots of parcel from Australia Post but they gave me a card for collection instead of the parcels most of the time. Understandable that if someone is not home then they can collect their parcel sometime after BUT not when the receiver is home. Wonder if they even knock before giving the card. I was very certain that i was home that day and never hear anyone knocking on the door. Although the post office is 5 minutes away but it is still very inconvenient when i am working most of the time.

Good service

Friendly helpful and courteous staff. Always an enjoyable experience to come in

Horrible attitudes from that old lady!

Always very helpful in the post office. Always a friendly face and nothing is too much trouble.

This is the second time in a row I have gone here on a Saturday only to find a sign on the door saying that they took the day off for "unforeseen circumstances". Surprisingly, these two consecutive visits were several weeks apart and the experience was the same. The Australia Post website states that they are open on Saturdays until 12:30pm. If you need to call them, you will have to call 13 13 18, which just goes to some random call center. Prior to these two experiences, I found the staff to be extremely cold and unwelcoming. If you intend to go to Mayfield PO on a Saturday, make sure you get there early and have a plan B. If you are using public transport, make sure you have all morning to find another PO before they close.

Unhelpful staff and a manager who has no customer relations skills. Reasonable efficiency but no smiles.

Friendly staff

Gets busy. All the usual post office items.

Awful expirence... talked to a short blonde lady wearing glasses, she treated me very disrespectfuly. Absolutely atrocious behavior from this woman. Won't be going there again.

Australia Post. What more needs to be said....

Great services, send mail, parcels anywhere, been using The Post all the time

Good service and a historic building.

Appears to have stolen $65 of mine.

Our experience was very poor. The shop attendant told our 14 yr old daughter she had to spend a minimum of $20 dollars on an Opal card she needed for a school excursion. She only needed to spend $5 and was left with no money for her excursion. I called the shop and was told it was not their problem despite one of their shop attendants making a child pay money they didn't need to. I was advised to contact OPAL to arrange a transfer of monies to another card. I explained numerous times that the transfer of monies was not needed. The shop attended spoke over me and eventually hung up on me.

A great little Post Office, when I went to Uni they had the cheapest drinks on campus!!

Simon and co go out of their way to help.

Lovely helpful staffs. They do sell a lot of other things in addition to offering postal services

Incredibly efficient and kind staff. They have always been very helpful and gone and extra mile to help me with any enquiries.

I disagree with the previous review, customer service has always been excellent every time I've visited this post office. The staff are always cheerful and happy to help.

staff is very helpful :)

Most disgusting and unreliable postal service ever. Not only am i missing my $300 item, they tried to blame me for signing for the items, yet now they've realised it was the driver who signed it and then they are trying to use the excuse of the driver is new and doesn't know the rules. I don't care, my items are missing and still 2 months on i can't still get straight answer from them. And still waiting for a call from the manager from the kingsgrove depot.If i was able to give no stars, i would rather than a 1 star.

They dont even try to deliver to my home. I was waiting whole day at home and got a text saying to come pick the item up in Kings Grove

the services and staffs when i come to collect my parcels at this place are horrible. My parcels also keep getting here where is so far from my place and without any attempted delivery. Terrible operating aupost.

Shocking delivery 'non service'. Why does wolli creek parcels get dropped here. Its no where near us. The asian driver is rude and doesnt even really attempt delivery.

Arrived the place at 8:59am sharp and waiting for opening at 9am. However the placed is not opened until 9:16. Terrible! Its called post monopoly. Theres people want to get things done before work and people are waiting outside the place.

Old lady is rude and impatient, really bad service. I don’t understand why post office would hire this kind of staff.

Stupid stuff, stupid manager, worst service, I'd like to give you 0 star.

Attentive, friendly, caring staff. This has been my regular post office for over a year now and I appreciate the service I receive from the staff. Recently, I had a particularly challenging day and whilst buying stamps and withdrawing money I stuffed up my pin number and was locked out of my banking account. Staff member Amy and the manager Rowan allowed me the space and time to talk to my bank on my mobile (40 min wait time) and rectify the matter so that I could finalise the transactions. Given that I live with Post traumatic Stress Disorder (PTSD) and stressful situations often cause me to flee - the service and kindness these women offered as well as the non-judgemental vibe by other staff enabled me to feel safe and human again.
Thank You All at Kingsford Post Shop

I saw some comments saying the ladies staff are rude esp the older one. I know how it feels.. but I think it's just her character. Shouldn't bother me as long as she says thank you etc. The black probably Indian guy is veeeeeeery polite tho! Very2 kind and hopefully other staff are able to follow him.

A good Customer Service. Well Done.

Excellent place for your daily needs. It helps to avoid any shenanigans by knowing your post regulations rather than coming empty handed.

The worst customer service I have ever received! Very rude inpatient old awful lady!!

Eldery staff lady is rude.

Not the best of service. Every time I go to collect a package for some reason it's not there and they have to keep going back and forward until they find it

ALL you have to do is update your website with your Christmas and New Year's opening hours. One lump of coal for you.

This is what all modern businesses should be like. Helpful staff, friendly, efficient, know their stuff. Make going to the post office a pleasure. Cannot speak highly enough of this branch.

Had a great experience where staff went above and beyond to find some lost mail. Full marks!

Helpful staff

The delivery driver that is responsible for delivering packages to the Wentworth Point, NSW area NEEDS to be performance managed... The drivers job is to deliver parcels or leave a “we missed you” card... He does neither of these things and when approached he is disgustingly rude and unprofessional. The worst customer service I have ever received.

Fantastic for parcel pickup. Never wait long and theres always parking. Love theyre open on sat!

Good friendly service. Parcel pick up by 6pm week days.

Always good friendly service... Saturday parcel pick is a convenient service provided at this place from 9-1pm.

Guys PLEASE NOTE this site is NOT OWNED or CONTROLLED by Australia Post. The opening hours here IS NOT EXACTLY CORRECT. For correct information you need to go to Aust POST official web site. The opening hours for (RETAIL SHOP only) is 9am to 5pm. ONLY parcel collections open till 6pm. I knew a lot of people get upset because of this incorrect information.

Conveniently open Saturdays for Parcel Collection till 1pm. Friendly and efficient. Still suffers like all post offices from disorganised customers who take forever to pay their bills etc.

Service here is always polite and efficient. Staff are knowledgeable and queues move quickly.

The staff at marrickville post office were extremely friendly and helpful when I had to rush to get my passport and my daughters passport. I can't thank them enough. Special mention to Mary who is an absolute star!

I claimed a parcel from the Marrickville branch yesterday, 21/4. I had to wait 8 minutes before someone served me. Staff were busy chitchatting while the queue stretched on. When I was finally served, this guy at the far end counter immediately asked me for my ID. Having claimed dozens of parcels before, I understand that this is NOT standard procedure; you usually have to provide your ID AFTER they got the parcel. So I gave him my ID. He then asked me if the parcel was shipped to the address in question, I said yes. For starters, the address was already on the card. He then TOOK my ID together with the parcel notice to the stock room. When he left the counter, I sensed something was wrong, before feeling disgusted later. While he returned with my (now useless) parcel, I found out that he was a TRAINEE. He obviously doesn't know what to do, and I hope they won't go hiring incompetent staff.

As an aside, some staff here can be quite difficult, asking for photo ID. Shouldn't your name and address suffice? After all, not everyone has a license. I NEVER EVER give Google reviews, but when something is this bad, you have to act.

I have lived here over 20 years
It would be nice if staff smiled and were a bit more personable !

Please update your opening hours. They are incorrect.

Ultimately I wouldn't even give this place 1 star, wow, rudest staff, i have ever come across. AUSSIE WOMAN WITH FRIZZY HAIR was rudely talking about other customers after they left.. then consistently talked to every customer infront of me as if she didnt have time for them..

Of you want to see a good post office operation, come to this one at Yagoona. The brother/sister staff work really well together. Professionalism is 2nd to none. These guys deserve a small business award for their services.

Charles is the man!!! Thanks so much for your help buddy :-)

Good service for a small office

Number on here is a fax machine number. Very hard to get a hold of because there are no other numbers stated.

Bad service - unfriendly staff

Imagine yourself employed by a business such as Auspost, then try ask yourself questions similar to what some people usually ask Auspost Staff on daily basis. Mate, it's simple no one gets paid enough to face stupidity anywhere on this planet. While you want your parcels to be sent instantly, have you ever considered how much each one of us slack at our own workplaces. If we are asked why, we would answer in one line " I don't get paid much for this sh**"

Auspost staff like all other workplaces, at the time of training, are told the role they have to play during the hours of employment. But people like us make their job inevitably excruciating. We arrive at the shop with expired ID's to verify ourselves assuming "Come on, you know I grew up in Bankstown, you can't reject me!!!" Or " Mate, i am here to organise a despatch on behalf of my wife because she couldn't come for one million reasons".

Guys, every job has its protocols. Let's just say, when they try to follow rules, you think they are slow, mean and unkind. No one would want to lose his/her job to please you by speeding up process/overlooking protocols. Do not forget, some of the old school staff have had a long experience of making mistakes in the past, otherwise, they were once fast and witty like us too.

Remember, nothing is more urgent than that staff's employment because he/she has a family to raise. He speeds up to clear queue, makes errors in the process and he would get a sack the next day. What for? To bring one smile over your face ????

Try and observe, who ever you know is confident at his workplace, is usually rude and fast at the same time. Kind are the ones who usually have a long way to go and are still not confident in their role. You can either get speed or a gesture of kindness, your call.

I am sorry if I have stated something that might have hurt anyone.

Take it easy guys.

" If you would not be forgotten, as soon as you are dead and rotten, write things worth reading or do things worth the writing". Benjamin Franklin.

The staff are nice to me they are doing a great job

The staffs are unfriendly, rude and inconsiderate. Had several bad experiences with the short blonde. She's very mean and unkind

Staff are very unprofessional the lady over there she talk very badly and not helpful

Great place to pick up packages

One staff is very friendly , the other is very unfriendly....not even a helo..

Horrible attitude, impatient and not even friendly toward customer. I accidentally enter the wrong pin for my card and had to re enter it again. The lady was fully looking at me with that attitude. I ship my stuff overseas and she didn't even seal the box in front of me. Leave my box at the corner and what if she got it wrong? Very unreliable service.

Horrible service and attitude towards their customers

Great post office... Vivienne the Manger will go out of her way to help............. highly recommended.

so efficient and nice staff there

Very busy of course being the main office in the area. But parking is easy and you can do groceries while the other waits in line.

Another post office shop with long queues.

Worst Service i have ever received could not agree with Jay more.
The 5 starts must be by the employees themselves.

Horrible service, aggressive rude staff with little or no helpful information.
Would rather hit my head against a wall than deal with them again.

Good service

Good service, I have liked it. The owner is very friendly and helpful, funny.

I have tried to call the landline on numerous occasions and they refuse to answer it.

Efficient, helpful. The chap who works here is the nicest guy ever and he is a great problem solver!!

Small local post office with everything you will need for everyday national and international mailing. Friendly staff and never than a minute to wait.

A small and humble Post Office, and with welcoming friendly staff, it's always a pleasure visiting.

So bad customer service. They gave me $10 less change and I went back to get my $10 but the old lady start blaming me instead. She said her daughter will check the camera and I left my number but never called me back. I called so many times but they never answered. So disappointed with Australia Post !

Angry grumpy aunty barks at customer, WHAT YOU WANT! NEXT! NO WORKING! almost worth a visit just to see what she will yell at next. Generally fast service, always someone different to chat to in the line. Can get a car park most days.

Few times that I've been here, it feels like the man and woman working here do not understand what customer is requesting and it seems like they have little knowledge. The information keep changes each time you ask. Very strange place.

Very poor service and not reliable. The woman works there takes long personal calls and make the customers wait. The man there is very unreliable and has poor attitude.

They never answer the phone, and it diverts to the fax which costs me a local call fee. Offhand service. It's like everything is too much trouble for them.

I have been to this post office once to pay a bill and I got here around 4:40PM so there was still around 20 minutes until closing time. As I walked to the counter I saw one of the women get up off her chair and run into one of the other rooms as if she was giving the message "I don't want to do anything for the next 20 minutes".

The other woman scanned my bill and I paid, I then noticed with this post office that they are behind glass and it's more like a bank than a post office, so I said "What's with all this, was there a robbery or something?" and she said "Yep" and then looked at me with a blank expression, gee great conversation right there lol.

Quite unhappy with the customer service that I just received at Croydon LPO. I didn't have the correct envelope for an overseas letter I needed to send, and I was totally aware this was likely the case before I arrived at the post office. She openly scoffed and laughed at me for having the wrong envelope and she spoke to me with a condescending tone, like I was a moron. This person should not be working in customer service. Unnecessarily rude, and it seemed like she was annoyed at me for interrupting what appeared to be an inappropriate for work conversation she was having with the another staff member.

Do not ever get passport photos taken at this outlet as I had my individual family photos taken..... so poorly done that they were rejected by head office. So I had to get the photos retaken elsewhere. Very poor customer service.

The contractors here are so lazy. Never attempt delivery. We keep getting collection cards in our mailbox even though my partner is home all day and we have made numerous formal complaints.

Horrible customer services, racists! Making fun of my name and mocking me like "why are you putting your Facebook name on the mail." It's because that you illiterate people cannot even read Chinese!

Horrible place to go too they're completely inefficient at coordinating deliveries.

Went on a Sat and the queue snakes around the entire post office. Shows you the demand yet there are only two posties around to serve people. Poor customer service as well. Parcel (used an Ebay shipping label) went over by a bit of weight and was rejected for shipment. The only reason I go back is coz my parcels are carded here, else I will not visit them

Simply the worst customer service. I asked for a piece of tape as i felt on second thought that my box could perhaps be a little more secure. I was told "sorry we don't do that"....You are a POST OFFICE you are supposed to assist people to send their parcels, not just charge them an arm and a leg! Disgraceful!

Worst post office ever, no any problem solving skills, just push all the problems to others, help nothing.

There have the worst customer service ever I came across.

I have to drop some prepaid parcel on the outside plaza box.
Unfortunately the express post drop box have parcel stuck on the opening. I have no choice but to drop of "one" prepaid express post parcel to them.

One of the Chinese lady was rudely telling me, "drop outside the box ". I have explained the reason and she commanded me go to the Q.
So I go the lining up and suddenly I saw one of the customer just walk in and drop whole bunch of letter to that " rude Chinese lady". guess what? she just accept it without asking them to go to Q

Good location but worst service I have ever experienced, Peggy is rude and doesn't seem to be capable of the job.I been this post office twice, the first time I was unlucky to encounter Peggy and almost wrote a complaint mail about Peggy to au post. the second time I came here I went to an officer Nick and received quick and good service, surprisingly just during the few minutes I witnessed another lady who went to Peggy's counter and then changed counter immediately and complaint to another officer how rude Peggy is...... I thought Peggy was only rude with me, apparently not.

Got an item delivered to the post office. Came to collect and staff said they couldn't find it and told me to come the next day or until i get a phone call. Went the next day and staff again say that they couldn't find my item. And so, the staff told me to come back the next day AGAIN. I was furious so I told them that am i keep going to come back and never receive my item? WTF is wrong with the service and staff honestly. They have no logic whatsoever. After I was so mad, the manager came and went searching for my item. He FOUND IT and it was literally THERE. The manager apologized to me for the stupidity and I was stunned that it was ACTUALLY THERE. I asked i him how did he find it but not the staff and he said that 'he checked the items one by one'. LMAO The staff should be FIRED and it's absolutely DISGUSTING. They HAVE eyes I'm SURE and they couldn't even find it. YUCK. REVOLTING. DO NOT recommend this place for ANYONE AT ALL.

Very handy location. Close proximity to Burwood Railway Station and buses. Excellent and helpful employee.

Worst service. The staff is not customer friendly and very annoying in terms of response. I would never go to this post office again.

Worst service. Extremely terrible experience and also the drivers or posteee are very bad don't know address.

A bunch of pigs, the Manger was rude unfriendly did not want to help was a complete smart arse, they make the Nazis look like kindergarten Kids.

Only 3 customer service people on in the afternoons. Fed up with 1/2 hr waits. Ridiculous.

Agree this is the worst post office I have dealt with. I received an email to say I had a package and when I went there it was for someone else. I waited in line for a long time.

Good staff and great experience in past 2 times i visited this place.

The lady who served us was very knowledgeable and answered all of our questions without any hesitation!

This is a nightmare!!! Too slow and not helpful staff !!

Only reason I come here because it's my local LPO .

Joke !!!!!

Long queues at this post office are accepted. However, unpleasant and nasty attitude of workers there are very disgusting and unacceptable. Avoid this post office by all cost.

Worst post office with queues that long sometimes you're standing outside the front door. Customer service is poor because of a major language barrier and they're just not helpful overall. There's only one Chinese lady who puts herself out for customers and is always cheerful. A lot of the customers let others go first just so they can be attended too by this lady. Quite often i go in there and there's 1 or 2 staff at the counters and the queue is a mile long. I don't know how Aust. Post can justify the exorbitant postage prices when you have a service like this.

The WORST australia post office I have ever had to deal with. After failing to redirect two of my parcels which resulted in one of my parcels being returned to the UK and the other to Sydney metro - I wrote a letter of complaint to australia post and had to go and meet the seller of the Sydney metro item myself to get the parcel. On another occasion the parcel lockers were broken - I had to log the incident myself because the post office staff had no idea it was broken. And now my parcels again aren't being placed in the parcel locker because they are broken again - I rang the manager at Merrylands post shop who argued with me and tried to TALK OVER ME and implied I should be thankful that I have a parcel locker because they are free of charge.

Rude, inadequate customer service who don't give a damn about australia post customers. Australia Post needs to audit this post office and find out what the hell is going on. The staff are not following process and are LAZY.

After my last parcel is sorted out I hope I never have to deal with this place again.

Very rude ladies that work there. They really don't give a crap and make you go the extra mile to get a simple thing done.

The owner must be a tight arse also because you would think after moving to a new location they would of gotten those Self serve machines that some post offices are getting.

Also WTF is up with not using air con? they didn't use it in the old location either. Every single time i go it's so damn stuffy. Maybe it's whats making these ladies so cranky and rude.

The last review is right, very rude and unhelpful staff. The ladies that work here do not give a damn about your problems (even though in my case it was an Auspost problem). They actually referred me to a private courier. The business I dealt with is now speaking to the Auspost Area Manager to solve this nightmare I have. (It's a really simple problem, but it is Auspost who makes it hard, and what's worse is they don't help and give bad advice.

Friendly staff

Being a very short walk from Blacktown Station, this post office gets some points for accessibility for commuters - however, with limited parking nearby in what is an extremely busy shopping district, those driving in will find it hard to find a park, and may have to resort in parking at the nearby Westpoint mall to gain access. Complicating things further is the fact that because of the lack of pick up points or a parcel drop locker, those wishing to claim packages outside of the shop's business hours have to resort to attempting to gain access to the back area of the store where the post boxes are, and manually requesting for the parcel. During regular hours only 1-2 of the 4 total counters in the store are in use - this is alleviated by their use of a single-queue system, but this still means that as one of two primary post offices for the Blacktown area, you can expect this shop to have a line of customers waiting to be served.

If there is an option for 0 or negative review. I would prefer to give them negative review. Less than 0.
Staff is rude all the time and when we raise any issue theh just said go online and complain. Really very bad experience.

And always we pay for the home delivery. And we always have to collect by ourselves. Doesn't matter we are at home or not. Their supplier will always drop the card in mail box.

Staff are somtimes friendly, sometimes not. My PO box continues to get flooded with mail that does not belong to me or anyone else i share the PO Box with. Some of their staff speak too quietly for anyone to hear them, especially the hard of hearing. Not altogether bad but not the best

Rude staff, long wait times. Not worth the hassle of waiting better off getting mail redirected than going in to see them.

What a joke these guys are. Very rude
If anyone wants to hold up a shop and point a gun to their heads. Please choose Aust post blacktown

This place does not even deserve a star at all. The customer service is abysmal and disgusting. The staff have no people skills whatsoever and should not even be in this job. The mannerism of one lady in particular, is appalling and a disgrace to the changes Australia Post have made to their other stores. There is not enough words to describe how bad it is to visit this post office. The staff just want to site the rules and inconvenience you with no help, decency or common courtesy. In no way do they help you, but rather go on a power trip and making a point of it and belittling the customer, making them feel stupid because they may not have followed the process 100% accurately. Having rules is understandable but it's the way you handle them and communicate them to the client/customer that makes a difference.

I went to this place to pick up a parcel.the person serving me went inside to get me the item, but while looking for the item she (the CEO) decided to have a chat with another post office officer and simply forget about me. Another officer noticed me waiting and had to complete the other's job. Many thanks to this lady for walking the extra mile by showing how much she cares. We need more people like that!

The Indian Guy Anil was arrogant bad service person.

Worst customer service.... went there to pick up my parcel on saturday... with my I'd and original name change certificate.
Parcel was on old name. Gave her my Medicare, bank card. License but no she won't give it to me.. she said come back on Monday.
Why would I have Monday off for a parcel.. all staff very rude. Racist. .

Very rude people.

Overall don't post express mail from here. Everytime I do it goes missing. Express my arse. Not good enough Auspost you take money under false pretences. Bunch of legal criminals.

Customer service can be incredibly poor at times here. I wanted a couple of phone recycling reply paid envelopes and was only given 1. They are OK for simple tasks.

Worst customer experience, simply hangs phone or even if pick they keep waiting. Very rude staff. I hope google has an option to give rating less than 1.

Location is absolutely terrible. No parking and though not hard to find it is really not the best; customer service average

Processed Passport Application in a friendly and professional manner. Not sure where all the negative feedback is coming from. I would say it is tricky to find...

Location isn't that great, don't rely on signs to get there or you will get lost. Ask somebody! Staff are friendly and helpful and there is a number of items to choose from.

I missed my parcels several times. They don't leave a card. They don't even knock on the door.P very rude and unwelcoming..

Easily the worst customer service I've received from any post office.
I frequent this LPO a lot and every time they are rude. Every time I feel like I'm given the third degree, ordered to state my address.
They believe rudely giving orders and saying the word 'please' after makes it ok.
They will make you stand there and wait like a punished school child while they sort out their own incompetence.
Rude staff, inefficient, painful.
Auspost needs to buy back this LPO and sell to a new owner.

I wish I could give negative stars. Just called the Post office to check if my parcel was there yet since I was left a collection card at my mail box. The lady (sounded Asian) was super rude on the phone. Basically said you can check that online I'm really busy right now (implied: don't waste my time) in the rudest way possible.

My suggestion: If you hate your job you should quit.

Its a post office. The people there do their jobs well. What else do you want from a post office.

Disappointed customer: Went to use western union service, after waiting for 20 minutes got my turn. However, the guy just kept my papers aside and started serving other customers without telling me anything. I assume my job would take time but he needs to inform me if so, and besides I waited for 20 minutes on the queue already. Even the other lady on the queue told him "why don't you serve him first". I eventually had to take back my papers and walk away. Arif.. (I think that was what his name was) never do this to anyone again..!!

Have been a few times and service was always great, really patient, instructive and kind. ☺

Horrible place. This guys Arif working here is a real bully a oxymoron. he has no customer service skills and is happy patronizing. very slow service and horrible attitude.

I have been going to this post office for the past 6+ yr's. I have to go there on a weekly basis for various things. Can't say much for there lack of service except "DISGUSTING" . Customer service appears to have gone out the window a very long time ago. Not to mention there general attitude toward snail passed service. These people have NO idea nor do they even care about providing the necessary service to the general public.

I TREAT THEM EXACTLY HOW THEY TREAT ME.

These guys man, these friggen guys.

Im a white guy, but even i feel discriminated against, the 2 indian descent gentleman will gladly serve other indian descent customers with absolute attentiveness, and haste. But give me through the eye brow looks and eye rolls as i ask for my mail. It took 30 minutes for one of them to look for my mail, and i swear its because he went out back, made a tea, tossed a football around with his mate, called a relative, ate some cheese cake from the shop down the road, and then glanced over at the mail tray before deciding 'ehhh, mediocrity is my forte'. I honestly think a sales pitch from a Scientologist would have had me more excited.

1/7 would not mail again.

Beware the two old Indian looking guys in this shop: slow to do anything, rude. Hopeless place for everything. The local postie also doesn't deliver but just drops cards that make you come to this horrid place.

Horrible experience! Spoke to a guy named Bill who doesn't even give a good morning!

WORST customer service in history, they TRY to be obstructive.

In a matter of weeks this post office went from zero to hero. NEW management and staff and renovated interior. Far more spacious and inviting. I used to dread trips to the post office. Not anymore! Always met with a smile. Far better service..

Arncliffe Post Office has a new Franchisee and they are fantastic. They have nearly finished a renovation making the physical environment clean, tidy and much more welcoming and the new staff are very friendly and helpful.

New management, New owners are great and friendly, unlike the older owners. It was like walking into a funeral parlor. New owners are great 5 star service, except for that worker can be a little rude at times.

Changing my review from 3 to 5 stars. After new owners arrived it is MUCH MUCH better. Service and overall tidiness is much improved. Thanks.

1star- One f*ed up post office! Horrible service. The employees can not talk English and are rude. !

Updated review 5 stars- The post office is now managed by a different set of people. The couple at the counter are friendly and kind. I had to update my review.! 5 stars to the new Management.

I know Au post never deliver the parcel just left a card. I got a card this morning and went to the office to collect my parcel, they told me I have to wait until 4 p.m. Because the driver only will come back and unload on that time, if you never plan to deliver the parcels why you don not leave all of them to post office on that suburb? Waste your time as well as mine.

I'm so happy that this Post Office has been taken over by people who care! The new owners are professional, helpful, friendly and give you the kind of good old fashioned service that you expect but rarely get these days. Highly recommended!

I was pleasantly surprised by the friendly approach of the staff and the fast and efficient service. The Post Office has been kept clean and fresh as opposed to the previous ownership.

The LPO is under new management from yesterday and the service has improved a great deal. The husband -wife team of Lal and Sue are people with great personality and give a lot for customer care

Incredibly inefficient and incompetent post office. Staff don't speak so you have to communicate with grunts and hand gestures, that is if you can survive being in line for an hour.

Where to begin? First of all this post office has no phone number and is only open 9-5 Mon-Fri, so if you've ever wanted to spend a day of annual leave in a torturous hellscape full of innovative storage solutions such as 'the floor' and problem-solving masterclasses like 'are you sure you didn't already pick this up?' ...this is the place.
Add to that inconvenience the fact that the staff are a dazzling combination of rude, slow and incompetent and you have a post office so poor it almost borders on comical, but is still definitely infuriating. Did not even leave with my parcel. The literal worst thing ever, would not recommend.

Without a doubt the worst post office I've dealt with, compared with at least half a dozen others in the Sydney area which function fine. They neglect to leave postage slips for deliveries they claim to have made, and also lose parcels permanently. Parcels that do arrive are literally thrown over the fence onto a hard surface, without so much as a knock.

Staff are rude and unhelpful both in person and on the phone. Wait times to post or pick up an item have been up to an hour due to staff disorganisation; they do not know where anything is. Staff perform every action slowly and with a poor attitude. Lines of waiting customers frequently extend all the way out of the shop, past the sheltered porch area at the front well into the outside, which is a problem when it is pouring with rain and the line is not moving due to staff incompetence.

Very rude services. I received a parcel collection email and text message saying that my parcel is awaiting collection at Arncliff Post Office, when I went there collecting my parcel, one of the old man was very rude saying "it's not here, go to Kingsgrove", without any further explanation and shout out to next customer, left me there confused why my parcel was at Kingsgrove while I received the message to ask me collecting it here... when I asking if he could give me more details about the issue, he was no helpful but simply repeated what he just said "it's not here, go to Kingsgrove". It's like talking to a robot!!! VERY DISAPPOINTED!!!

I'll give -5 if I could. Its killing me to see the slow duo work together. Bad mannerisms, horrible place, worst PO service I've ever experienced. Help yourself, don't come here if you don't really have to.

No crowds, excellent service, glitzy decor, a pleasure to deal with.

some good and bad staff not open enough and ugly walls

Very friendly and have always have a great experience here.

terrible staffs, bad services

First class

Local post office at Eastlakes Shopping Centre. A small messy place that does its job.

Pretty small post office. Good for locals, but randwick is just close by

The lady who answered was bery polite and solved my postage cost.

Good service

Good service from what seems to be a family run business. The shop however is very cluttered, messy and quite dusty.

Actually amazing people working here, had a serious issue with a parcel, but was well solved.

Very lazy people with zero customer skills. They say they close at 5 pm, I was there at 4.50pm yet they refused to serve me even though it was urgent. I went to Allawah post office where the lady was ever so helpful and polite understanding the urgency of the matter and giving me priority.
That is how to keep customers. I am never doing any business with Carlton post office again. The couple there are the laziest ever

The couple that work at this post office are so rude . I never look forward to having to go there

It's a Post Office. Very nice people.
Only problem is that there's no reception inside :(

Great service coming from the couple at the counter. Helped us with all our questions and queries concerning a delivery we wanted to make with a box; and gave the box from the shelf as well to take home and return. Despite our errors they served us. Downside being the they do not open past 5pm and very surreptitiously remove when the time limit is approaching. Perhaps try the post office down the road if you are looking to send anything after hours.

Please do not OPEN PO BOX IN CARLTON LPO!!!!! i have a po box there, everytime i have to call them to check for letters and parcels, no card left in po box, even call the auspost customer service 131318 they said should be with the driver due for delivery. But Carlton LPO always say they do not have my parcels！！！！Dishonest and doggy business should not do business with australian people and businesses!!!!!! Be aware people!!!!

I went into the PO to collect a parcel and was told that they didn't have it. The clerk did everything she could to try and retrieve it which I appreciate very much but it seems like the incorrect date was given on my parcel notification (6/10/2015 instead of 6/11/2015). I called the LPO twice before they closed on the Saturday, the first time it rung out so I assumed they were busy. I tried again two minutes later only to be notified that the phone had been disconnected. While the notification says that the shop closes at 11am, it is listed as 11:30am on Google. This NEEDS to be updated because it is far quicker to search vis Google than actually going to the APO website. To have a worker simply pull the plug on the phone when I am trying to call to verify closing times is disrespectful. A simple "sorry, we've just closed but we are open again..." would have been enough.

Very slow service, it took me 20 minutes to send an item.

So I've held off giving any sort of feedback to this service for a long time, but today was the last straw. The 2 gentleman who run this franchise are rude and impatient. At times they can be short-tempered not only with one-another but customers.

Today, I was advised they were going to individually charge me to witness signatures on two separate statutory declarations. I refused to pay on principle. They are well-aware how difficult it is to find a JP anymore and are extorting people claiming it covers their costs.

I approached the pharmacist at the next counter as this franchise is situated inside a Pharmacy. The pharmacist, having born witness to the verbal exchange, was polite and more than happy to spend the 60 seconds it took to sign and witness the documents and I was on my way.

It's painful enough to interact with these gentlemen to get packages, let alone ask a public service of them.

I do not know to which post office I have to write : Homebush South, Homebush West or Sydney markets as I have no idea to which post office the following address depends : 20 Homebush Road. I had friends living on that address but they got very old. Yearly I send my best wishes for the the New Year. This year my card returned to my address in Korea which was not mentioned on the envelope....fantastic job. Thanks for the efforts. Excellent service.

I came in for passport lodgement after giving them a call 30mins before closing. I explained my situation to Peter and he kindly obliged. My passport was lodged without dramas. This was the 5th post office I went to. If I came here the first time, I would have saved myself time, money, hassle, drama, inconvenience and other silliness that I had to deal with in the post offices in St Mary's, Plumpton and Strathfield. Peter is by the book but reasonable. For any passport lodgement that requires a little brain in between the ears, do yourself a favour and go here instead.

i agree with the others about the horrible customer service, especially regarding one particular man.He looks to be in his 50’s, very short hair, glasses, he is about 165-172cm. (not the tall man nor the young man, they are fine) I tried to make formal complaint too but the website would allow.
it is never a pleasant experience being served by him. he is always grumpy looking and rude and abrupt and non helpful.

I am an ebay seller and I use Australia post services regularly. However this man makes me very reluctant to visit this post office due to his rudeness so I go to other post offices. But I still sometimes go to this post office out of convenience.
Today I had to go to this post office to post something. He was the only one serving. I asked him how much it would cost to post this parcel. He responded abruptly “well go get yourself a box first”

I asked, can you please tape this (asking him to seal the sides of the parcel) he responded “well you will need to get yourself some tape and tape it yourself because we don’t do that!”

I post things using Australia post regularly and have never been told that they cannot tape the sides of a parcel for me.

i try to avoid going to this post office when I can but something needs to be done about the terrible customer service from this man.

Terrible experience! I was cut mid sentence and hung up on when I tried inquiring about my parcel. The guy on the phone didn't even let me finish what I was saying! I immediately tried calling them back but they didn't answer any of my calls after that! Seriously pissed about this, I tried lodging a complaint on their website but apparently they won't allow you to proceed forward and the entire webpage just freezes and stops loading!

No patients and rude to customers. Not me personally, but others inline. Needs an audit from Australia Post on customer service!

They are not helping at all. I called them couple times regarding my parcel, the man who answered my phone was very rude and inpatient. He just hang up my phone because he's busy.

Very friendly staff!

I do not know to which post office I have to write : Homebush South, Homebush West or Sydney markets as I have no idea to which post office the following address depends : 20 Homebush Road. I had friends living on that address but they got very old. Yearly I send my best wishes for the the New Year. This year my card returned to my address in Korea which was not mentioned on the envelope....fantastic job. Thanks for the efforts. Excellent service.

All staff are alway helpful and go far and beyond for every single person that walk in there. Their customer service is consistant and I have been and ongoing customer for two years. Thank you for amazing service

Very nice services with a warm welcome

Friendly staff, however note that it is a small post office and may not have all the stuff you are after. However certainly better than the Alexandria post office from a customer service perspective...

Has always been one of Australia Posts best kept little secrets - The queues here for help are always much shorter than in newtown, and I like the quainter and older ambience of the little post office, right next to cafes and florists, both of which can be useful at some point!

This is a very small post office. They don't have very convenient hours, but if you knock early they may open up.

Absolutely appalling service. Much like another customer who has left feedback, the service staff (including the manager) just need to use a little common sense. When someone is picking up a package on behalf of someone else, and the person picking up has their passport, drivers licence, letter signed and authorising pick up, phone numbers to call, and an offer to fax the post office live to confirm - then let the authorised person pick it up!

Always helpful and friendly, despite often being quite busy.

Was actually good to me unlike the other ANTI's. Was served in

Horrible service, rude and careless staffs. Feels like they can't even understand what you say (or just pretending they don't), and trying so hard to make money in every possible way! (like requesting you to buy packaging or tapes that is not even necessary at all)

Very bad service and rude staff. I would give this place a negative star if I could.

took a passport photo here. passport office did not accept it. they have requested a new photo.

Really terrible, bad staff, sent wrong place and waste my time!

terrible experience. They are not providing any service at all

I Never had any issue here...

Very busy post office. There is always a line.

So inconvenient. If you cant be there to pick up your mail between 9am-5pm on a WORK DAY you will have to pay to transfer it to a post office that is open later/Saturdays. What a Joke.

Why would a Post Office be closed on a Saturday? People work 9 to 5 and most work out of the area. How do we pick up our parcels????

Get with the times!!!!

Terrible customer service I have ever experienced, especially the guy with Asian appearance!

So unkind staff. I really dont wanna visit this post office again. There is so rude asian staff. It was not only once. I dont understand how a person like him can keep working at PO.

Good luck if you get the old man or angry woman. Would never go here again. Trash service and horrible attitudes.

The worst post office to ever exist on earth. Unethical and Disgusting customer service... well I wouldn't even call it customer service.
That old cow at the counter is nothing but damaging to your organisation, reputation, ethical standards and clearly majority of these negative reviews relate to her. Auspost grow some balls, get rid of the miserable old hag before she causes more damage!!!

Worst customer service, avoid Lidcombe post office!! There's always a long line to be served and when they serve you they have the worst attitude. They have zero customer service and are always grumpy. They let someone pick up my package with more than $100 worth of items (without taking their signature or ID) and completely refused to take responsibility for their mistake. Luckily after calling Aus post customer service they were willing to help and investigate the issue further. I'd give Lidcombe zero stars if I could.

Very rude! Poor service. Speaks poor english. Horrible

If you go there with ur good mood in the morning , congratulations, ur day is just gonna be ruined by that impatient, mean, disrespectful and rude lady.

I have been in Australia more than 9 years. This is 1st time ever i gave 1 star. Normally i gave 5 star. The owner very rude no respcet to others. Should work back of office not in counter. Google please make something that we can give no rating at all. 1 start is really high for this this owner.

They are completely useless. I went in to get a passport photo done for my child and they said they couldn't do it. When I asked why, they said they didn't know how and told me to go elsewhere. When I asked him where, he tells me (in a condescending way) to go to the chemist or just hire a professional photographer. This is just a joke when the form says you can go to Auspost to get passport photos done and submit the form. The whole point of going to Auspost is to get it done "properly" to ensure the whole application is done without delays. It doesn't help when this branch decides it doesn't feel like offering this service. This is the last straw, they have stuffed up so many times with no considerations or care in the world for their customers. I'm going to Homebush West from now on.. the staff there are fast and friendly.

Very rude staff and poor service. They didn't even try to deliver my parcel, and did not notice me to pick up. When I track the parcel find it's already in the post office for a few days. I then went to the post office and pick up, they told me that if I don't have a post ID card number on the parcel, they will return the parcel to sender, regardless of the address and name is correct.

This is the worst post office I have ever been to! The service is terrible and they have super rude attitude. Will never back to this one ever again.

Usually a long queue, Depends on your luck, you may see the nice old man, or the cranky old woman... Good luck with it!

The Mailman that delivers for Woodburn rd Berala is The Kindest & thoughtfull person,Even in raining whether he makes sure the mail doesnt get wet so he basicly makes sure nothing sticks out from the box.THANK YOU, Mail Man

This is one scary post office. I once went to pick up a parcel. There was a different more anglicised version of my name on the parcel. The old grizzly tough looking guy at the counter was a wise guy and rudely told me he is doing a favour by giving the parcel. I asked him to be polite. I reply he said get lost before "I Smash Your Face In".
I kid you not he actually threatened to smash my face in. I complained to Aus Post but no action was taken.
I avoid that post office like the plague now. Don't want to get bashed up by a psycho station master.

Terrible customer service, lazy posties who deliver "failed delivery attempt notifications" to everyone whilst people are at their homes waiting for the parcels, because they cannot bother to walk a few steps and do their job properly. They are also very good at losing people's correspondence or simply putting other people's correspondence in your mailbox. A 1 star rating is way too much for Australia Post Cronulla.

The staff are always so friendly here. They are also really knowledgable about postage and can save you $$$ with their great advice.

If I could give this no stars and still give my experience I would, I've lived here for over 10 years and the service never changes especially from the older people behind the counter who are too lazy to do their job properly, they're all old now and can't be bothered to take the initiative to look in the back or ask for parcel pick ups when chances are the parcel may be there early. Some of the staff there are nice but the rest are downright rude and condescending without a heart. I hate having to go and pick up my own parcels from here a feeling I shouldn't have, the only other options are to have my mail sent to my work address which is far out in the city or just find an alternative address that's eligible for pick up

As far as a post office goes they are like the others. But their customer service is laughably bad. You hand them items but when they hand items back and I put my hand out, they place it on the counter. They don't say bye or have a nice day instead they say nothing making you wonder if youre free to go. They also seen to struggle finding larger packages. Its like they are robots who never got the coding or update to be nice and pleasant. Hopefully soon they will but judging by other reviews I'm not alone.

Very good fast service and very friendly staff. They make you feel
like a VIP.

The stuff is...rude and act like they don't want to be there...

I have held a PO Box at Cronulla Post Office for over 30 years. I have always found the staff over the years very helpful and friendly. At times the lines inside have moved slowly, this usually first thing in the morning when there is usually a queue waiting for the 9am opening, otherwise the service is generally good.

Rude and slow

I would like to compliment our local postie, I only now her as Shannon. She delivers my mail to 6/166 Kingsway, Woolooware.
Shannon is always bright and friendly and goes out of her way to deliver parcels etc. to our fron door.

Congratulations, Shannon, an absolute credit to Australia Post.

Robyn Woodford

Whenever I have gone there the customer service is slow and unresponsive. You enter and wait forever for 2 workers behind the counter to sluggishly make their way through the line of customers whilst others just chat to them not working or dissappear back and forth acting as if they are doung things but just chat. I can't stand it. You're treated so poorly and the workers especially the older women they're unhelpful and always look bored as if what you're trying to get done is not worth their time.

Utter horseshit.

Staff so rude and unhelpful I felt they don’t want to work there because their faces looks so sad.

Excellent little outlet with friendly knowledgeable staff. Fair range of accessories and related products.

I have found the staff to be very unhelpful even if there are no other customers. This is a shame because they're in a small shopping centre which is great to run into the best bakery and IGA for quick shopping so it's a shame because you have to go to a different Australia Post If want to get anything done.

I called and asked if I could do a passport renewal, I was told to come in. I was there 10mins later with two kids and although there was no one in the store they refused to do it!

I had to put my baby and child back in the car and drive to Kellyville who not only did it straight away they were beyond helpful and accommodating.

Appalling service! I’ll never go back there!

Most helpful and caring people. Nothing was too much trouble when I had to have lots of papers signed and witnessed last year when my husband died. Since then I now always make the little longer way to get my post office requirements. Thank you

They don't answer the phone.

Probably the worst post office in North West. Very rude staff. Anti technology. One staff member says she even don't know what a 'Parcel Locker' looks like and if she runs the Australia Post, that's the first thing she will get rid of. I wish Quakers Hill will get a Post Shop like Stanhope Gardens!

Australia Post, read the reviews here and take action.

Rudest people I have ever met.. a bunch of rude, hot tempered and arrogant old people to whom the simplest basic skills of customer service have never occurred in their dictionary!!!. The counter lady didn't wanna give me my parcel claiming that it attived at her shop's address and so it belongs to her and if i want to collect parcels i have to pay for a parcel locker. Never experienced that in any other post offices
A failure business and not going there again

Rudest people I ever met, it doesn't looks like a real post office either, they have no idea what customer service is!!

I've never seen people like them. They're so irresponsible. They lost my parcel and even wasn't sorry about that. Worst service I've ever seen. And that old guy doesn't know how to talk with customers.

Not happy... my parcel has been moved 3 times WITHIN THE BUILDING FOR 5 DAYS NOW!!!
I don't understand how it takes 7 days to go from China to Melb then to this godforsaken place then remains there for 5 days!?!?
It's not like I live in a country town either.. Brisbane metro should be 2 maybe 3 days from Melbourne.
Fix it Australia post!

I buy alot of items online and every single time I see Granville post office on the online tracking my items just sit there for a week minimum it's getting really old now sort it out Aus Post

I've always been treated well. Mostly busy, but clean, friendly and very organised.

I hate aus post they're so slow I ordered a parcel from melbourne over a week ago and its been sitting at the Granville depo for several days now and their staff never answer the phone!

Worst experience this time, after long wait when i went to Indian guy, he asked me for my photo id for collection of my parcel, it is written on card, anyone can collect my documents, he just waisted my time, i never been asked before my ID in same post office even my housemate collected my documents many times. Guy was very rude he should learn some manners!

Such a dead and unprofessional customer servicing . called to find out my parcel but they put me on hold almost half an hour and totally forgot to come back . not even putting ne on hold I could hear everyhting they were daying in Indian and just laughing and laughing after each other.
Pissed me off as hell

Why has my parcel been sitting at Granville Post Office "processing" for 7 days ? i called mid week, no answer.. i called Friday, no answer.. i call first thing Saturday morning and finally a staff member answers. I politely asked him the check on my package, he stopped me mid sentence as i tried to recite my ref number, he said "you need to call this number 131318 " click* hangs up. 131318 is Australia Post's refund center, i called the number immediately because i what my freaking package. not open. After reading a few reviews about Granville PO, this guy must be so used to dolling out refunds, he just picks up the handset (whenever he feels like it ) and interrupts every inquiry with "131318" probably a good thing i am completely powerless to do anything about it until Monday because i am livid. Appalling service.

Try to call for 2 days but no answer ignoring the call, didnt update their working hours have to go all the way and see the office close 😠wasting the time

Very rude phone service. Parcels aren't delivered and they won't even check to see if they can help you.

I just hope I'll receive as less parcel as possible throughout Auspost, this post office is HIGHLY UNRELIABLE. THEY JUST GIVE PARCEL TO PEOPLE WITHOUT ID CHECK AND CARD. THEY DON'T EVEN CHECK THE NAME ON THE PARCEL! Stay away!!

If your parcel is there waiting for collection just pray they didn't give it to someone else already. The lady working there told me also the address was similar...what?! What is that suppose to mean? Just RIDICULOUS and DISGUSTING!

An indian guy working there or nepalese, I don't care where he's from, was so rude! He just tried to get rid of me in my face calling "next please". Seriously?

Absolutely the WORST post office I've ever been. I'd leave no star if I could.

Very unprofessional and disappointing service. My wife took passport photoes from them which didn't maintain guidelines and we wasted our time on the passport appointment on another post office and had to pay again! Stuff are super arrogant and talks like its a gambling joint not wanting to take on the responsibility at all. Very rude and totally unaustralian experience.

Rudest staff, long waiting times, no actual intention to help you with anything.

Small post office. You need to park in surrounding streets behind post office during traffic peak times.

Quiet little suburban post office. Street parking can be hard

The worst post office I have ever been in to. Terrible customer service. I wish I could give no stars or nothing at all. I'm never going back

Indoor design isn't ergonomic....

yes, they work on Saturday, even just 3 hours, it is great~

Great Staff Willing to help and easy to talk to very friendly

Worst service ever.. I had an urgent parcel to go to Adelaide. Went to this Berala location Monday, 24th Oct, 1:00pm. Asker lady in counter, want to send this parcel to SA via express post. She gave me a bag wich cost me $24.80. I packed my parcel in a bag and filled in the delivery address. Hande that bag to that same lady and asked her, is everything ok. She replied Yes.
Now when i'm tracking this parcel its scanning as sender not signed and sent via road service..
She didn't tell me to sign anywhere when i handed that parcel to her. Wasn't she supposed to let customer know what to do?
Very poor service..

The ladies in this shop are very friendly and helpful. They don't give me a hard time when I come in for my passport. I didn't book the appointment but they still serve me without any complaint. I rate this shop five star for they outstanding customer service. This shop is a gem of the local. Highly recommend.

They went extra mile to allow me collect the parcel. Very friendly service.

If only all Auspost stores were this helpful and friendly!

This is a great little post office, they are friendly and helpful. Top customer service, just wish they were open on Saturdays, but never mind - Thanks

I went to pickup an international registered priority letter, which contained important documents. I had the displeasure to find out that my letter was soaking, and had also been bent to fit in a transparent plastic bag while awaiting for my collection, which maintained the humidity and ensured the letter remained wet over the weekend. The staff was unhelpful, and did not apologise on behalf of Australia Post ; instead, they justified this as something that just happens when it rains. This is unacceptable for a business whose main activity is to deliver letters which should be protected from adverse weather conditions, especially when the letter is registered and requires to go person at the PO to collect it.

Always a pleasure to pick up my parcels with no issues. Staff in charge are always friendly and helpful.

The best post office service ever. Having lived in 5 different suburbs in the last 3 years the staff in St Peters are cut above the rest. Always helpful with a smile, lots of services can be provided in the store.

I send a gift fo my mom by express post and no one knocked the door and even leave "collection card"((( When I checked my parcel by tracking number , they said that delivery was attended and now this item in a post office waiting for collection:( but my mom was at home all day, she is an old person and has a difficulty to move but she must go and collect her gift . I'm really disappointed with this service.

Good post office

Small but busy post office. Stocks good selection of stationery and items which make great gifts.

OmG when are your delivery drivers going to learn to use a frigging door bell, um thats the little button next to the door to alert us someone is there. Oh were sorry you cant have your package till tomorrow, REALLY!!!

Booked a passport interview in advance for 11:30AM today. The only person who could help me with this (the manager) wasn't even there and the rude staff who didn't even bother to greet me advised me to 'come back in 20 minutes'; time that I do not have as I arranged this particularly around my work day. Avoid if at all possible; better people could do better with the Auspost license and it's wasted on these imbeciles.

They need to hire some people who have some skills I guess or they can train people after hiring! Random people can't be hired for a govt. service. LOL!

Friendly staff

i have to give at least one star otherwise the person standing on desk ND answering calls ,doesn't deserve any star. he is so rude.no customer service at all.

'Mail your packages early so the post office can lose them in time for Christmas.' - Johnny Carson

Lovely staff and always very helpful. Keep up great work!

Nice couples, good service , very helpful in this community.

Love this post office, service is great.

Yea is good

They close toooo soon!

Avoid the Thai lady who would refuse to release your parcel despite proving that you live in the same place as your partner. Same lady also refuses to hand me my parcel without a calling card despite me handling her my proof of address. Her colleague had to repeatedly tell her it was okay to do so before she gave in and released my goddamn parcel. I can put up with no smile, no service but the lack of common sense is appalling and has happened more than twice. Wth is going on there!

Sucks, but it sure as hell is nicer than Balmain

So I've been waiting weeks to receive my kindle SCREEN PROTECTORS, which are extremely fragile and delicate (Hence the DO NOT FOLD) on the letter head, and some absolute retard thought it would be a good idea to fold them into my mailbox and completely damage both of my products. This is an absolute embarrassment. It is literally the most simple job in the world to work at the post office but every time I deal with you people, I am amazed by your lazy attitude and apathy. If you can't even manage working an extremely basic job at he post office. You should honestly just give up at life, there is no hope for you.

Great and helpful staff and the manager is always supportive. I've never had a bad experience since two years ago.

It would be useful for the staff to learn smiling, greeting and advising. Worst post office experience ever in Australia. You have a job, smile !

Disgraceful service! As a local I have been a customer for the past 3 years. I have always frequented this post office with my pomeranian puppy (always in my arms). Our trips to the post office have always been part of our regular walks. As I entered the shop today I was screamed at from behind the counter that dogs were not allowed in the premises. I was humiliated by the Australia Post employee and as a regular customer treated poorly. What happened to customer service, a sense of community spirit and empathy. This could have been handled so differently.

Disgraceful service and pathetic all round. Will not be returning and spending any money here in the future.

The one that in charge at the counter gives a bad service to me. Not friendly.

Quiet and friendly atmosphere. Staff are always lovely to interact with.

Lines move well in the well run office

Really lovely staff, and posties, however some delivery contractors don't bother to check if you're home and will put a "sorry we missed you" slip in your mailbox. The actual staff are great wonderful though.

So helpful! Lovely staff and nice organised store!

This is the friendliest Post office in the Shire. I take the extra few minutes drive to this office rather than going to my nearest.

went there today and was served by a very rude short Asian man with glasses, I go to this post office a lot but have never seen this man here before, I think he also works at North Strathfield Post office as well. He was abrupt and it was is he was doing me a favour.. really rude hope he is not here for long.

The service here is excellent. Mario and his team are always efficient and very polite!

My husband & I love using this post office. Not only can we pay our bills quickly & easily but we also enjoy shooting the breeze with Leslie & Mario. We always chat & have a laugh and in non peak times share anecdotes & stories. We also get see neighbours we rarely see otherwise at this post office! Mario & Leslie are also very helpful, can think outside the box, and always provide great service with a smile.

I've been to this post office 3 times. This one is the most friendly and welcome post office especially compare with the one in Rhodes.

Got a passport application done here and the whole process was excellent. Great customer service, highly recommended!

I have been a regular customer here for years now and the reason I keep returning is because of the impeccable and friendly customer service. I visited another post office while I was out of town to renew my passport and they did not help me what so ever - I returned to my local post office and Leslie helped me out with all my passport needs, she went above and beyond her normal duties and even stayed behind me help me out. I constantly recommend people in the area to visit this post office as they will not be disappointed !

Terrible service. I know this outlet has less staff- so I called in earlier to confirm coming in for a passport photograph at 12. Because of parking issues- I reach there at 12.15 to learn that the Manager has gone to lunch. Great inconvenience especially as I have a baby under 1. The attitude of staff left much to be desired.

Terrible experience with one of the workers in this office. Although he was wearing a tie and suit but seemed to be completely unprofessional and had a very rude behavior. He thought as if he was the owner of this office. No professional attitude, no etiquettes on how to talk to people. Infact his other two colleagues were good enough to help me. God bless him

Very good experience at Punchbowl post office on Wednesday. Very helpful services with passport photo and registered post. Very professional staff who are dedicated and helpful.

bad experience,very rude,maybe it's the rudest Aussie I have even senn

Excellent service and efficient staffs always go extra mile to give their best shot. Never upset even if you don't have an appointment for things like citizenship application lodgement or any other stuff where you need so. More than happy to help out with a smile in their face. I recommend anyone visit there and can assure to have fully content service.

If i served myself with zero experience is better then going to this dump of a post office.

Very bad experience. I gave them an ID that was good enough at another post office and they denied it. The boss is very rude and inconsiderate regardless of what you are collecting is urgent or not.

I called up and the person who picked up was rude & spoke to me with a loud and rude tone over the phone. I was hung up on as well.

Owner/Boss needs to change and a different boss could do a massive positive impact.

Shameful. Very shameful quality of customer service.

I got a parcel from Optus. A lady told me to bring International passport, returned home, took my passport. It took me 20 mins. When I gave them my passport, I was asked to present my photo id. I returned home and wasted about an hour. So pissed off right now

Walked in at lunchtime expecting a long wait - instead walked immediately to counter and was served in a split second.

horrible staff, specially the old lady. absolutely rude and with an horrible attitude. Only got there to pick up a missed delivery and she made me feel like a criminal.

very helpful and friendly staff

Terrible customer service and rude.I went in recently to apply for a tax file number for my son.I apparently didnt have a piece of information they needed even though the paperwork stated what I had was more than sufficient. I questioned further and the woman had to ordasity to close her register ignore me walk away to another register and serve another customer.If I didn't have my children with me lady Grrrrr

All your stationery needs and post as well.

One of the best post offices in the area.

Great customer service, friendly staff, and they get the job done really quickly.

Very Friendly and helpful service and no hassle unlike The Stockland's Post office ladies.

Excellent service, my son and I have been coming here for nearly 5 years with the same owner, he is always so helpful, quick, knowledgeable and kind. I don't know what those other people are talking about, maybe they should treat people the way they would like to be treated. I've never had an issue with this owner, and I watch the way he serves other customers in front of me in the cue and I've never seen a problem, if your not happy with him, don't go there anymore, he is a very gentle man just trying to do his job.

Very rude

I came here to pick up two packages. They sent back the first one, and misplaced the second one that came just two days prior to me going to the post office. I had to pay for a taxi there and back and the taxi was waiting outside for me and they took forever to tell me they couldnt find it. I highly doubt they'll call me saying they have it

these people don't know how to do anything they are rude and bitchy

Staff easy To deal with.

Staff not friendly but gets the job done.

Its alright

helpful staff, shipped stuff quickly

Rude staff.

FIVE STAR, after hour collection

Good service

Good service, turned up at 5:30pm and allowed after hours parcel collection. The best service yet.

Waited for 20 minutes in line to find out that their camera for passport photo doesn't work. The only thing the staff seems to be interested in is their closing time rather than providing services.

why do we have to go here.....punchbowl is closer its so frustrating ... just pay to have your parcel sent anywhere else but here.
Zero customer service and always aline out the door where are their kpi.

Very worst experience always very rude and very slow staff specially the indian lady is very racist and rude... Management should hire some professional and friendly staff...!!!

Horrible, slow and old crew. Please renovate. Punchbowl is amazing with service!

What time they close actually? ???? they dnt know as well.. website said its open till 6pm even some of stuff said the same... but 2 /3 times i went there around 5.15pm.. it was closed....

Total disaster. There is an Indian lady who works there, who has a bad attitude problem. She is very rude and racist, she should be given proper customer service training. I wonder how come Auspost hire people totally uncouthed and uncultured with no manners whatsoever. I am in retail myself, it was a total shock to see how that indian lady disrespects customers, the manager had to come and sort things out for us. I would notify AusPost Head Office very soon about this incident.

The couple were not very friendly and when I rang he was quick and a bit rude

Seemingly polite until a parcel goes missing which is supposed to be hand delivered .
Then no responsibility is taken and the driver is blamed .This happened on 2 consecutive occasions and the male actually laughed .There appears to be a communication difficulty .

They don't answer the poxy phone but in the past my deliveries have been on time. Seriously would be nice to have them answer the phone just ONCE to save me walking down there.

Simply the Best ! Thanks Team X Frans

Great service and friendly efficient staff. Open Saturdays which is great.

The couple running this post office are the best I have encountered . They are friendly- without being too chatty- and very efficient, and extremely helpful And, there is never a overly long queue. Very impressive.

It's a usual busy post office. Usual goods for sale as well.

I would give zero starts but that isn't an option

The staff here deserved a gold medal for patience . . Bondi Junction has the most entitled, shitbag customers in Sydney. Yuppie hags and 'roid rage turds that expect the whole world to jump at their command. I guess it might be entertaining as an exercise in voyeurism to watch these examples of everything that is wrong with humanity treat the low paid staff like slaves, but on the other hand if you have even a shred of empathy in you avoid this place. It's too painful to watch.

Long waits. At least there are sale boxes to look through while waiting.
Slow lifts. Wheelchair access from Spring St only.
Only 1 hour free parking be prepared and takes a while to get out.

Friendly staff - 2pm is generally a good time to go as there isn't a line.

I was skeptical the first time when i visited this post office - based on the reviews. But, I can confidently say that these guys are doing an awesome work and its not an easy job that they do. Their english is clean and they for sure treat you with respect. Overall, am very happy with the service

rude, arrogant, dismissive, unhelpful, out of touch with community needs, terrible management. Send the management to customer service training, and maybe the poor staff will learn from them.

Well, I've spent my whole day sit at home and waiting for my parcel. The delivery guy didn't ring my doorbell then just left a form to ask me pick up by myself! It is ridiculous to ask me go to Rhodes to receive my parcel cause I live in Zetland! I have been lived in different countries for several years and I have to say Australia Post is the WORST ever.

Waited home all day for a parcel to arrive only for the delivery guy not to ring the doorbell and just leave a collection form!!! Appalling service!!

I got rejected for the passport photos three times!! went to a different post office with a same photo and they accepted it. wasted my time and I needed the passport asap!

Don'the usually do these reviews but felt compelled, I can't speak highly enough of the staff here ... an unexpected overseas trip and an expired passport meant a massive panic attack for me. I turned up unannounced on a Saturday morning and had it all sorted in 15 minutes. I didn't take note of the staffers name but he was the epitome of great customer service, thank you.

They need to train their staff how to do their job. I had this money order and wanted to refund it. Three of them didn't know how to do it. I was waiting there about 20 minutes without being aknlowged what's going on. Finally from back door a lady came out and fixed the problem.
The other thing is Australia Post staffs (doesn't matter where) are grumpy and look uninterested in their jobs most of the time. I wish never need to go there because of that attitude and poor customer service.

The only reason I gave them one star is because I can't give a negative rating. How are these people still employed?

Rude. Simply ridiculous.

Phillipina lady was both friendly and helpful. Service was efficient.

Waste almost an hour there. Unbelievable!

Please look alive, to that older female Chinese worker. I don't know why you act like an aloof zombie when you have the easiest job there is. Where is your courtesy?

Avoid at all costs. They got sick of me of coming twice in a day because of an eBay package that never arrived. As I was leaving the second time, the two workers were yelling "okay, bye bye!" repeatedly, in a condescending manner, as if they've had enough of me. Unfriendly, rude and passive aggressive. Like what the other user said, these clowns would be sycophants in Asian restaurants and would kiss our butts.

Quiet location never queues great for a quick post visit

Friendly and nice stuff

Very nice people, Accomodating and better than the westfields LPO by a mile.

This is honestly the worst post office ever!. I've been there about 3-4 times and every time it's a dissappointment! Indian lady there is just rude, shouldn't even be working there cause she doesn't even know where most of my the parcels are kept. Telling customers there parcels haven't arrive when they have cards to prove they it and she doesn't even bother looking!. I will never use this post office in future only when I have to pick up a parcel! Don't recommend it to anybody!!! I give them no stars, I would give them minus if I could!!!!! Couldn't post without leaving a star!

Excellent personalised service. Better than Westfield Auspost.

The post office attendant there was very rude and stubborn, he was not apologetic at all. After travelling an hour to come to this post office to collect my item after reviewing tracking information that it was awaiting collection here, he said that I was not able to pick it up because it was “return to sender”. None of this information was on the tracking website. He rudely told me to call the customer service number so I did, and the person who helped me said I should be able to collect it. He even spoke to the post office man who was still just as rude. I understand the confusion that my address and name had been ripped off the package and that none of this was on the tracking website, but he could have been a lot more apologetic and kind. Extremely annoyed and disappointed.

Great service. John is friendly and efficient.

John is a machine! Best run post office I've ever seen.

Parcel sent there without attempting to delivery it to my place. Not my local post office either. Never answers the phone to see where my parcel is.

Impossible to reach on the phone. Auspost sent it incorrectly to Dundas. Auspost emailed Dundas LPO requesting transfer and yet nothing. I just want some communication please

I've been going here for years and haven't had any major issues. The staff have always been friendly and helpful despite the high volume of customers they have to go through everyday. If a mistake is made (which has only happened once or twice) they always apologise and make it right.

I don't understand what all the other negative reviews are about? Went in, bought stamp to send a letter overseas, and out straight away. All good, no different to any other post office.

I was just 3 minutes before closing & have to travel overseas next day. But the Asian faced guy whom I said my concern on the door simply rejected to give a parcel just saying " sorry we're already closed". I lost my parcel forever.

worst post office of world. My mail was supposed to be delivered on april 17 and i went there on 18 and they told yes mail has be received but we misplaced it.

I try to avoid going to the kogarah post office as much as possible.

The workers behind the counter are rude and seem annoyed at any request you make.

I simply wanted to collect a package, which seemed all too much for the lady behind the counter. After giving her the tracking number and my ID she was adamant it was not there.

I practically had to beg her to look again as I could see my package in the back room.

I wasn't impressed at all, I have all my parcels sent after hours to avoid it being send to the post office.

Avoid if possible!!

Have been going to this Post Office for many years and really have no problem with the staff. They are civil and reasonably efficient and make every effort to locate my packages. They frequently have to deal with very long queues, but as far as I can see they do well considering the chaotic state of Australia Post.

VERY disappointed with Australia Post Kogarah's service and am quite embarrassed for them. Customer service is APPALLING with not even a 'Hello' from one lady in particular. Staff are rude, inefficient and speak amongst themselves as if it is a social gathering. They never know where our parcels are and never have them together.

When receiving pick up slips, we never receive it directly in our mail. It is either under the door, on our driveway, in our letterbox or out the front. I am currently waiting on more than one item to arrive which is more than likely waiting for collection with no notification. Kogarah staff have to be the worst I have ever experienced. How can you not even acknowledge a customer!? I can only hope they soon will be audited. One very upset and dissatisfied DAILY customer who should be known by now (We literally pick belongings up x3 times a week!)

I cringe at the thought of providing 1 star... AVOID AVOID AVOID!

Edit: Visited today on a Saturday to collect parcels. Only one staff member was rostered on at the front desk! So slow. No effort in trying to fasten their service. Absolutely ridiculous. Your staff should be ashamed.

This is my local post office. I really wish I could give this place more stars, but most staff here really need to go through customer service trainings. I have been there numerous of times. They are just awfully unfriendly most of the time. I have seen the same staff working there for years, and they are either not responsive or really rude to customers. It doesn't bother me too much, since I'm only there for quick posting or picking up parcels, but imagine having to go through paperworks with them.

I'm not normally one to leave 1 star reviews, but in the case of this particualr post shop, I have to let others know the unacceptable service I had from this store. On 2 occasions now I have been into this store to get digital passport photos done for my daughter .First time they sent the wrong format so the passport office would not accept them. The second time, they copied down the email address incorrectly and we did not receive them.

Looking down the barrel of having to go back into the store to re shoot the photos for a third time, as once the email is sent ( wrongly or rightly) the photos are deleted, is painful to say the least, especially since we emphasised the need for photos in a particular format, which they got wrong, and gave them a business card with my email address so they wouldn't get the email address wrong, which they still managed to get wrong!

Can I even trust them to get this right a third time??

Waited for a postman till close and he never came.

Ugh! They are so annoying! Ok. I get it. I understand that when you move from the Philippines you feel empowered but this young thing takes the cake. Bossy. Demanding. It's a better post office when the older ones are there, as soon as that young one is there avoid it like the plague! An absolutely rude human being with NO customer service skills at all.

The experience is always the best 100 out of 100

Extremely rude staff. All theee ladies have this snooty passive aggressive attitude to everyone who walks through the door unless your mates with them or related. Otherwise they'll look at you like you're scum. Parcels regularly go missing and they blame you for it too. They love to use the line "not my problem that's your issue, take it up with your seller" when in fact it's the post office that let it go missing. They make you feel like your causing the end of the world when you need personal service. A very churn and burn post office front. I wish I didn't live so close but I have to face these clowns almost weekly and deal with the same rubbish attitudes

Each visit is different

If I could give less than one star I would. I always have parcels go missing or posted late when I use this post office. Unfortunately they are the closest post office to the hospital where I work. Originally the service was fantastic, however over the the last year I have had to travel further to ensure my parcels don't go astray. A newer staff member here, Sufi, has very poor customer service skills or care factor when things go wrong and seems to be more interested in sitting down and scrolling through his phone. His behaviour seems very inconsistent with what I've come to expect from Australia Post and makes me uncomfortable.

Terribly rude staff, I hadn't changed address over yet, so all of my identification (drivers license etc) wasn't enough to pick up my parcels. They were eventually returned to sender at my cost. Apparently being the person the item was sent to isn't enough. No help at all & very rude.

I have to say that Kingswood post office staff are fantastic and have faith in me which means a lot. I love going there coz the staff are so lovely and friendly☺

Great staff and experience. Will make this my regular post office now!

Best post office I have ever been to! Friendly and efficient service that helps cater to my postal delivery needs. Highly recommend!

DO NOT take a passport photo there! it will get rejected either on the interview time or in passport office. They don't follow the standards. I got my refund but they still argue the photo is matching the standards. they didn't bother to even say "Sorry"...for other services they are ok!

Shocked and a bit saddened to hear of Rebecca's unfortunate experience, obviously misunderstanding and rush hours could have been a major factor here, in saying all that I have had many dealings with Rosemeadow Newsagency/Post Office and have had wonderful friendly service by all the workers there.

Ots part of the newsagent hemce you can wait a while.

I made a formal complaint...I have peripheral neuropathy, which means my nerves in my hands & feet don't work properly, resulting in me being a little slow & clumsy with my hands (think writing, holding small things like pens, & getting my licence out to give to someone). I accidentally dropped my licence on the counter when I was attempting to hand it to an older woman of Asian decent who didn't speak English, who then proceeded to abuse me profusely for 'throwing' my licence down on the counter. I tried to explain to her my condition, & that it makes me clumsy, even asking someone else behind the counter to translate (whom was also of Asian decent & was speaking to my attendant in another language), in the hope of assisting the older female attendant to not be upset, but to know I meant no harm or offence. She continued to abuse me, even to the extent of almost yelling "What [is] clumsy? This [is] NOTHING! You [are a] LIAR!" Another customer tried to explain along with me what I was trying to say, however I turned to this customer, thanked her genuinely for her support, & I walked out of the Rosemeadow post shop without collecting my post item, as I was so upset & ashamed for being affected by a medical condition I have no control over. I am an Occupational Therapist, who has a comprehensive understanding of disability & the rights & freedoms which those with disabilities are allowed under international conventions, & this was a blatant disregard of my basic rights. It took me a couple of months before I could go back, & im alway on my guard in case more abuse comes my way due to their lack of knowledge of legislative requirements when dealing with people with disabilities, & lack of basic comprehension in English. Not a good representation of what should be a progressive & inclusive Australian community.

Good

This owners are hopeless they never answer the phone , only when their daughter is there that the phone gets answered, not good plus they have lots of problems in understanding English , many the old man

Excellent service. Friendly and helpful!

The staff are awesome

Smaller store but really helpful staff. Carry a limited stock of items but most of the staple ones are there.

I do my postage on a regular basis here & all the staff are professional friendly helpful I would not do my postage any where else.

So far I got good service .I m sure people confused between this one and glenquarie .

They are really good. people confused between glenquaire lpo and macquarie fields lpo. l had a bad experience with glenquaire lpo.

Never had a bad experience - so glad they are there... in between Glenquarie and Ingleburn. People judge too harshly...

Honestly the best post office I've ever been too! So lovely and accommodating!

I believe me and my staff provide the best service to customers and help them with their needs and wants.

Great guy, very helpful and patient.

Great service, the staffs are very friendly and helpful. Would recommend all to go there.

Very patient amd helpful staff. Great work. Thanks.

The best PO!

Best post office in the country. The owner and long-time staff are always really friendly, professional and knowledgeable.

Friendly service and always helpful. Thanks Steve.

I have been using the services of the PO for many years and have always been impressed by the pleasent, welcoming manner of Steve and his staff. Although not my closest PO, I consider it the best.

All in one shop. Open every Saturdays so very convenient.

Excellent customer service. Staff is very helpful all the time.

Very rude and unhelpful.AVOID TO GO THERE IF POSSIBLE SPECIALLY FOR PASSPORT APPLICATION PROCESS,THEY DONT LIKE TO DO IT. Use the Liverpool Australia post (Westfield) for passport application lodgement.

They are so rude. I collected my parcels within five days, however, they threaten me that they don't have enough space for parcel, and they're going to return them next time. Worst post shop I have ever been to.

Very rude female. The couple that owns this newsagency are a bunch a arrogant pricks. Always closes 30 mins earlier. Needs to learn some manners. Tried to apply for the passport application and said my picture wasn't straight. Needs to put her glasses on because I got it certified from the shop right next door that does photography for passport applications. Never going back here again. Close this business down please

Really rude and obnoxious owners with a 'don't care' attitude.

...seriously glenquarie's lady owner such a rude person ....She probably can't smile....i Try to avoid go there unless I the lady is not there.... Disgusting really

Rudest lady she has THE worst attitude I've ever encountered in a post office. They own a news agency but should not have the post office credentials as they are far too obnoxious and on a power trip. I merely needed to buy a new pre paid load and go. She actually refused to sell one to me as she knew I had one previously and said I needed a code to get a new one. Load and go service was on the phone to me and she refused to speak to them in order for them to explain that she was mistaken as my old card was never registered.
This ruined my entire weekend and forced me to lose my new job. I needed the money I has in cash to be on a visa to hire a car.
They should be forced to sell to more suitable people.

STAY AWAY FROM THIS POST OFFICE. VERY DISRESPECTFUL WITH CUSTOMERS AND A TOTAL RIP OFF. GAVE ME THE HIGHEST CHARGE TO POST PARCELS AND TRIED TO FORCE ME INTO BUYING EXTRA COVER. THE LADY AND MALE OWNER HAS NO CUSTOMER SERVICE SKILLS AND HAS BEEN GIVING ME ATTITUDES. I AM HORRIFIED AND WILL NEVER DO BUSINESS WITH THEM AGAIN.

Aas

Eung is fantastic and so is her husband. Great work ethic and fantastic service. Best post office service you could possibly receive.

Slow and rude service

Very bad service. The staff is very rude

I've sent multiple parcels from here.
The place is stuck in the corner of a dingy iga.
The lady does her best but she is alone so at times the post office is unmanned and there is no service.

Very helpful lady.

Rude and retarded. A match made in heaven!

Closed between 1 to 1.30. Need to update website.

Worst customer support and utterly rude

Polite helpful staff

Not a bad post office.
Small but gets the job done.
Nice people.
Short waiting times be for service.

Very polite and helpful and the service was quick and easy

Jokes hate if

Dusty dirty...chocolate bars left over from the 80s...doesnt care about tidiness

gave the asian lady behind the counter my express post parcel to post and she just threw it in the bag/box very unprofessional what if i had glass in there no care what so ever

All Your Postal Needs

Worst experience every time i visit this post office being local i have no choice but to go into this store but not preferred. Disgusting service always waiting with long queues as staff seem more interested in taking their time rather then being efficient! I work in retail and this is far from good service. I don't have this problem at any other post office. There is one time i visited and due to incompetence turned me away when clearly i had a post note to pick up my delievery to then drive back and return and my package was there due to staff error. Biggest joke!

The usual range of products and services are available here. While there is sometimes a queue at the counter, the wait is usually not too long.

Great post office with huge amount of private boxes. Shop is big and Spacey and staff is very helpful. Great store never to busy either!

Had a hard time getting passport for child. Watch out for blondie doing passports, she is a nasty one.

Never bothers ringing door bell to try and deliver parcel. Absolute rubbish service.

I sincerely hope you will never have to deal with them. For exemple if a package is lost or late or if you have never received this little paper to tell you that you have a package or if you have sent an express package but instead of taking a week to arrive it takes a month (and of course in those situations they are helpless ... I know, I had to deal with those cases) because clearly it is
1- never their fault
And
2 - they can never do something for you

The thing i hate the most in there is the only time you will see them smile is when they can't help you

For the latest thing I had a look on internet to know if it will be open on saturdat 15th of april and it says open from 9am to 1pm i arrived at 11am it was close and i don't think they were open at all on this day

I have never feel welcome in there and i am soooooo stress to know my package have to go through this place.

I strongly recommend to avoid this place... if you can

Second time. Bad review. On the Web sites of the Westfield post office it specified that it will be open on Saturday 15 of April. And at the front door it's says that will be close until Tuesday. Ridiculous.

The rudest, most unhelpful, unhappy people I've ever come across.

The store owners are a couple, who operate the LPO. They are rude, unprofessional, exceedingly slow, and there is always long lines waiting for mail related services as a hurricane could not make the owners work any faster. An utter disgrace. If this rating system would allow a rating of less than 1 star, I would give them minus.

The couple there are terrible and so grumpy! Worst customer service I've ever come across. Everything and I mean EVERYTHING is such a massive effort for them. I missed my delivery the other day and I really don't want to go down there haha anyone want to pick it up for me? But the younger lady who's there occasionally is great.

I am so disappointed and displeased how do that 2 people work! An old lady and tall middle-aged man extremely slowcoach and lazy!!!!! Only the young woman works well in that terrible place. AND the post is ALWAYS, ALWAYS «currently closed» Please, do something!!

I have never seen such rude people in my life. The manager throw paper on the floor and ask me to go in front of everybody. Is this the way you treat your customer?

This place has terrible customer service. They just don't care about there customers. I go to pick a parcel up and they take 20minutes to serve you even when the place is empty.

Absolutely and unequivocally USELESS. Rude, unhelpful and so unorganised. I'm making a formal complaint to Australia post about the staff member handling pick ups. Absolute disgrace.

I have had a run in more than once with these people over non delivery of the newspaper. I gave up in the end and called the publisher to lodge a complaint. He is an over bearing bully and she is the subservient mouse cringing whenever he speaks. Luckily the Asian lady who handles the post is very nice and competent.

Even though other post offices are more local, this has had to be my regular now. Very friendly staff and are willing to help.

This is my favourite post office. always get friendly and great services from them.

NOT BUSY!! Very friendly staff helped us get the best price to send 2 pairs of shoes and other gifts to WA. They continued to help us past closing time. Thank you PO team!!

Employees are absolutly horrible and rude

Pretty good post office

Terrible opening hours. How is anyone with a job supposed to pick up parcels if they're only open Mon-Fri 9-5?

They are not open Saturdays. Since a new owner started a franchise the Post is closed on Saturdays which is a big, big minnus for them.

Slow service, terrible hours, not open on weekends

Came here every now and again when I lived in Mortdale staff are quite friendly and get the job done well. Keep it up.

Yes they are often busy, but they are very helpful and efficient.

Bit crowded, often very busy

I think that 3 out of 4 of the previous reviews are completely stupid! I had to "cue" (Try queue!!) That's horrific! I wish I was as important as you! Also for the other one; Yep, I saw people at the Post Office too! Amazing isn't it? Who would have thought?

Large shop but had to cue

Tracking says my items have been inside batemans store for 3 week days, plus the weekend. I want my parcels.... hire a 2nd delivery driver. the one guy obviously cant deliver everything by himself. stop being another cheapo batemans bay store, and get another driver.
this happens constantly with this towns postage service.

Great LPO friendly.
So i went to riverstone and they were busy BUT so helpful got photos done for passports and that was with a busy shop no appointment needed. For me and 2 kids and even got my forklift licence sorted all with only half an hour before closing. RIVERSTONE LPO is so much better than rouse hill village they refused to serve with no one in the shop.

Good

It's a great little post office. The staff are very friendly and give good service.

Friendly staff

Very friendly staff, A class customer service and excellent environment.

Im giving 1 star because i have to give a star.. rude rude rude is all im daying

So i asked a woman working if she could check for a parcel and she was rude being smart with me about checking over 100 boxes and keeping people waiting when I waited as well. She should be fired because her customer skills are bad and shes not enjoying her job.

Had a great experience during a lunch rush hour. Lady went beyond my expectation and helped me, then also helped me over the phone to fix a mistake I made. Will go back!

Extremely happy with the level of service from the lady at the post office, went in to do my passports with my partner and the lady who served helped us out a lot.

I have been here a few times to send items in the mail and a pay a few things. Every time I go there is a long queue and a lengthy wait to preform the simpliest of tasks as mentioned above.

The indian people who serve at the counter are lacking in customer service and let their children run around in the back where the parcels are.

They also don't tell you about cheaper alternitives to sending items in the mail. I was trying to send a medium sized item interstate and the lady who served me immediately assumed I needed signature on delivery for all the parcels. Didn't even realise until I read the receipt in my car.

Have rung up as requested per organisation for item that I haven't received to make sure it didn't go straight to the LPO. Rung up, the lady I spoke to wouldn't even let me explain the situation and kept talking over me. She then put me on hold and started serving other people instead of answering question or looking for item. I ended up saying what bad customer service, and the lady mentioned, people in the store come first but if you wish help ring customer service hotline. Yep and they are going to tell me where my parcel is at the LPO. No wonder this LPO has such low ratings. I first thought it was from previous owners but nope, new owners as well.

I went to get an ID varification for a govt ID. I provided three forms of ID but my bank card doesn't have my middle (the others do). The lady refused that ID. Computer says no.
I understand following the rules but that is crazy. This robotic mentality is frustrating, unhelpful and a waste of time after standing in line.
Can't teach simple common sense in school.

Extremely difficult to deal with. The lady won't give me my partner's parcel even though the address is the same. You expect us to bring some certificate of de facto? we'll there is No such thing, idiots. Never had problem with Mt Druitt post office with this. If only I had a choice to direct my parcels to Mt Druitt instead.

Very pleasant, kind and helpful ladies. Will be my go to local post office now.

Morons. The one with the pock holes in her face thinks she's on stage. My post box is full so they put letters aside and don't notify for two months. Have you got to be India/slope to work here

Bad customer service. Lady on the phone while serving customers

If I could give zero I would. Rude arrogant man customer service is zero.

Admittedly, I checked Google Reviews before going in there, and was a bit apprehensive about fronting up to this 'cranky old man', but instead I was greeted by a pleasant Indian man. It was just to collect a parcel from Bing Lee, and he was nice enough. No dramas at all!

Rude and arrogant

Very rude and unorganized service.

Not real good customer service! Rude abrupt man!

Worst customer service ever!

Very slow customer service

Why does this post office not supply pens to write letters/parcels?! And why is the service so slow? Horrible!

Did a passport application last week. They do not need an appointment. Very fast, professional and friendly service. Hopefully will receive my new passport soon. They do photo as well and I took 5 times and chose the best one onto my passport.

Friendly staff who assisted me far more helpfully than the Blaxland PO were willing to.

Very handy to have at such a central location.

The friendliest and most helpful staff i have ever encountered. Staff go above and beyond to help everyone that walks through the doors.

Staff are always ready to help, I travel from Bankstown just so I can deal with these fantastic people. Thanks again

Best service staff always friendly and will go out if there way to help you thank god the Asian guy is gone who used to own it he was so rude thank to the new owner

Rude staff very arrogant. Bad customer service :(

I agreeed the older guy is the best in customer service. The rest are such a pain.... to deal with. The middle age aussie woman is such a grumpy person, perhaps she doesn't want to work there.

I don't understand how this staff have received excellent customer service awards!!!

- Raj the owner and his wife Geeta are very unfriendly and always grumpy
- This post office should be open on Saturday's except they're too lazy to come in
- Next year I will take my business elsewhere.....remember it's the customer who pay you your wages

Wow the epic cow with 1 good review must work there. Maybe you're that evil woman behind the counter. Iv'e never seen so much hatred for a parcel pick up. I received my item snaped in half it was a circuit board. I'm wondering if it was her when she handed it over to me like she wanted to kill me. I've had to get everything set up to be sent to revesby as I dread going in here. The older man is a lovely guy though. I've never had such bad service in any other po. I was relieved to see I wasn't the only one. I will never set foot in here again

Quite easily the best Australia Post store I've ever been to. The staff are helpful, especially the older guy. They are fast and have yet to make a mistake with anything that I have dealt with. The PO boxes are usually filled by 9am which is excellent as well. Not sure why all these other reviews are so bad, some people are just born sour and impatient I guess.

Overall a great place, try it out!

Picking up a parcel shouldn't be so painful

Worst experience constantly... if you don't enjoy front of shop duties...do something else... bad service, rude, speaking like they are the law.... sad..really

Consistently unhappy staff and unhelpful - most recently not allowing my 14 year old son to pick up a parcel, for which he had all the signatures and his ID to collect. He was told I needed to give him MY ID to collect (license or passport.... No way!!) I have to take an unpaid day off work now for a $30 pair of pants.....

Always friendly and Lovely service

Great variety, friendly and helpful staff.

DO NOT USE. FIND ALTERNATIVES. Absolutely unbelievable service. Lost parcels no refunds. DO NOT USE. A COURIER IS CHEAPER AND BETTER SERVICE SIGNATURE ON ARRIVAL OR NO DELIVERY. THIS IS NOT INSURED AS THEY CLAIM. TAKE FOREVER TO "INVESTIGATE" you guys lost the parcel marked it as delivered and pass off all blame. Will be taking it up with the ACCC not the first time this has happened.

Can't even call this post office, it keeps going to a fax line.

Happy with the service at the post office

I have been comming here for some time, as it's my local postoffice that opens on a Saturday morning.
During this time changed hands about 3 times.
The current operator (April 2016) has no idea how to charge. Stay aware of the costs and question if you feel it's incorrect.

If you need Post Office type supplies, this is not the place for you.

In general, great hours of operation, and nice service.

Regards

Went in there to post an order from eBay and paid which was $18 and they wanted to stick $18 worth of stamps all over the box. (Not exactly professional looking when trying to run a business). When questioned about this they had no idea how just do it normally and had to come back in 15 minutes, and all this just to send a box normally which should have taken just 3 minutes. Wont be going back.

"Oh you want derivery" couldnt organise a root in a brothel. Cancel franchise australia post and give it to some other Asians that are willing to send mail not a slip.

Worst post office in Sydney. The man in charge- Hogan is as rude as they come. Got told the price of passport photographs and before I accepted it, he printed them and I had pretty much no choice but to pay. Bunch of unprofessionals. AVOID THIS PLACE AT ALL COSTS.

Small but friendly post office. Open on weekends including Sunday! Very helpful, fast and efficient.

Doesn't even deserve one star.
I had booked an appointment (over the phone) for passport photos taken for my 7 months old. Once we got there we were told that they don't do passports on Sundays. Ridiculous and never go back again! You can't do this to people with young babies.

Lowest of the low. Incompetent, despicable, rude, driver never even attempts delivery just leaves docket in the mail box, when you try to pick up parcel they cause scenes, refuse to hand over items even though name matches. The man in charge cannot speak basic English. When you try to complain his response is to make snorty noises and laugh. He is the embodiment of everything wrong with Australia Post. Oh and not to mention they also lost my passport application which almost cost me a trip to Europe. After numerous complaints no action has been taken by Aus Post either. Avoid at all costs as I will from now on.

Rude and hard to understand

The customer service was absolutely atrocious! It takes zero effort to acknowledge and maybe even smile at a customer who is waiting at the counter for you to finish up a parcel. The gentlemen working there stood right behind the counter and never even acknowledged our existence after a several minutes and then walked out to the back and we were eventually served by someone else who had minimal people skills.

Went to pick up a parcel which clearly said they were open till 5pm (Friday 29th January) got there at 4.15pm and they were already closed...and this after they shut down my local post office branch at Faulconbridge :(

My family and I today had update all our passports. There are 5 of us in total all with our unique issues and differences. So when checking the forms for staff providing the service no doubt find it is painful all these different documents to check cross reference etc. Two staff ended up doing all our forms to get things done. They were polite effective efficient understanding patient and very professional
Despite everything they were fantastic

Never disappointed. Great service.

Excellent customer service, always with a friendly smile.

never using this service again , took $80 off my bank account and took $80 out of my hand

Cold atmosphere

Very conveniently located, helpful and friendly service!

disgusting service, absolutely hate going inside, very poor people skills
poor management, poor service, excuses are constant

Smug and rude service.

It is a shame I have to walk in every time I miss a parcel.

Dont know how to pick up the phone shot post office and rude in store

Great service never a problom always helpfull

Friendly staff never had an issue

This is a private post office owners are the Chinese couple they are very extremely rude and unhelpful, I had a parcel delivered and it was left outside and the contents where missing and package was damage and had been repaired by them , I told them and they said it had nothing to do with them go ring Australia post , Australia post said to go back to them ask for a pm26 form and give them the remaining contents they again said they don't do it go else where very unhappy !!!

Mite add if you plan on going there 15min before closing they will tell you to go away don't bother unless your there a hr before closing has happened to me a handful of times I'm a 15 year local

I have a very bad experience with the manager frank at the post office. very rude and unhelpful. I lost a parcel in their post office and i sent another parcel to this aust post office. they did not cooperate at all. just avoid this post office and go the the main one.

Phoned up to ask a question about a package. The person who answered was rude & not helpful. He started an argument with we & then put the phone down. He didn't hang up on me, he just left it off the hook & continued about his business. (Unfortunately I can't give 0 stars).

Anybody got another phone number for them?? Either they just don't answer it or it's mixed up as a fax number because it rings out to a fax dial tone.... All I want to know is about a parcel...

Not even worthy of a star. Just called to ask a simple question and was yelled at and then hung up on. A simple question as to whether this was the local post office for Cambridge Gardens. I'm not local to the area and following up as to whether a recipient's gift is at the post office and was hung up on. I'm disgusted!

Not with it. Disorganised in regards to parcel pick up, phone calls they don't even answer it! They don't even bother really looking for a parcel that has been sitting somewhere a week or so!

Sadly my parcels go here if I’m not home to collect them. They are the rudest, most racist and unhelpful people I’ve ever met unless your also indian then they are kind and more then helpful. The post office stinks and is clearly filthy. I hate going here and hate picking my parcels up from here.

Very quick and impressive Service. Best Post office.

Excellent Service for Passport. Very Professional staff and quick Service. One of the best Post offices in area. Highly recommended.

Friendly and Professional Staff... Always willing to go above and beyond to help a customer.
I will continue to purchase my supplies from this PO
Just wish they answer their phone lol :P

I sometimes get a parcel pick up from here.

Wouldn't help secure my package and eas told I'd have to buy my own wide tape. Seemed to care more about making/ saving money than to help the customer. Won't be back. Very unhelpful.

The post office at Emerton is disgusting! I dont think they have cleaned it, ever!

They werent very helpful when we were trying to find out what happened to a package they was sent to me as a gift. The lady just walked in the room for 2 seconds and walked back out and said she didnt have it. We asked her to have a proper look but she wouldnt.

Very bad experience! Very disgusting place!

Very helpful staff. I went in their the other day to do a ‘cash on pickup’ thing for a textbook I’m selling, and the lovely person behind the counter stepped me through the whole process (it wasn’t busy with other people at the time though). Highly recommended.

Great service from the post office. Always helping customer. Help my daughter for her tax file number application on their ipad.

Don't expect a smile. By far the rudest people I've had to deal with. When I ask for a receipt I'm meet with a sigh and a roll of the eyes. Maybe find a job that doesn't require human interaction!!!

thank god i am at northo now and i deal with north richmond post office cause now you actually get a smile and service

Waited in line for 20 minutes, was told I couldn't collect my parcel because my licence is in my married name and parcel was in my maiden name. Advised to come back with passport and wedding certificate. Came back with all documents; waited 20 minutes again, and was told I could not collect the parcel, despite providing passport, wedding certificate, credit cards, and Medicare cards. Service by manager was rude and did not fain any concern for my predicament.
The trainee working behind the counter was polite and apologetic for the other employees behaviour.

Rude...rude... rude

Lol. Go to use the post office today and it was closed. I'm pretty sure it's not a pubic holiday.

Just don’t bother going there to get ANYTHING done - worst staff ever. Total waste of my time. Wish I could give ZERO star.

No external post box so, one has to WAIT until 8.30am to post a letter? A bit counter productive.

Wait here can be pretty long, Customer service is ok.

NEVER PICK UP THE PHONE!!

Worst ever, phone is never picked up, customer service is beyond atrocious.

Worst experience ever, went to pick up package and lady behind the counter thought she was in position of power. would not give me package because my middle name wasn't on the package. Optus sent me package and they said middle name is not required to pick up package. Worst experience and wasted my time. Hopefully they close down.

everytime my parcel is redirected to belmore post office or it gets lost.. no use arguing with these JARHEADs ... idiots working with Aus post. No respect for anyone`s time.. stupid........

Lovely mid-aged asian couple who has been operating for years. I am writing this review because I just had a bad experience with another post office not too far from here and it has made me appreciate my local post office. I think there is an operational change and they are handing the business to someone else so I guess we'll see how things go.

Friendly staff and good service

Great customer service and friendly environment

They have indians working there.Very rood cant speak english.Dont go to this post office

Great service, never any issues, and the old couple are quite thorough when double checking. They're very helpful.

This is the post office that you avoid at all costs go to windsor or hike to Richmond. For two years the head Lady that runs this post office has given me and my fellow colleagues grief every single time without FAIL. We even refused to get a po box there to avoid dealing with the nonsense and rude behaviour. From sending mail to retrieving mail and even paying bills. The lady will have an issue question you rudely, lie about the weight of parcels, gets grumpy if you ask for the proof of lodgement and will argue to hand over business mail even with your ID and parcel pick up card because it's under our mangers name so our receptionist has to go grab him sometimes.(it's no issue elsewhere nor with head auspost) Today is the last day again lying about the weight and got busted. Even for emergency drop off's you've lost my business and many others in the local area. Lady i've waited 2 years to write this.

Always good service!

Great customer service , very helpful , friendly staff, that go out of their way to help you

Great Staff Fantastic Service

Helpful staff

It's a busy little post office but we'll stocked and very efficient run by the friendly staff who absolutely know their job

Awesome work environment, dedicated staff who is willing to give there best and overall they enjoy working there.

this is a very busy post office but the staff always go above and beyond to make sure you receive the best possible service. I've been going here for a few years and definitely the best post office I've ever used.

The line seems to be busy however, five stars for the self checkout to always be clear as most of their customers are older (no offence) and the staff always say hello if they're not busy

Extremely poor customer service... 2 passport photo took over 1 hour due to staff's incompetence. Avoid this place for your sanity!

Busy place, it's quite active and the shop is small. A lot of staff means that you will be looked after quickly, but it feels very crammed for my liking.

Au Post are usually great, however this local bankstown shop have the worst customer service ive seen.. may i say a bit racist as well. i received a package from an ebay purchase and i shook the package and it sounded broken (didn't open it), so i wrote on it "RETURN TO SENDER" then took it to this location today and this mean faced white lady looked at me and said that i had to pay for return postage. And that other white man with the skinny face was looking and didn't say a word as if agreeing to it!
Didn't have time to argue with her so just took it to another post office location and they happily accepted it without any questions!
Bet if i was a white dude they would've been all smiles and accepted the package. i also will be contacting Au Post to file a formal complaint, just gathering all the evidence to support my claim.

customer service was okay. sometimes they run low on products

Friendly staff

I have always found the staff here very helpful and friendly. Never had a bad experience.

I don't think I've had a problem here. They had a very wide selection of gift cards available.

Very helpful staff, and excellent service Could not be faulted

Really depends who serves you. Once I was in there asking how much this parcel is to send and the guy said: "i don't know, depends on weight and destination". I could have gotten the same answer at Mc Donalds next door from a 13 year old serving me.
Is this not the purpose to go to the post office to find out? If they had a self service counter i would help my self.

Always been ok - and always been served professionally - some customers are quite rude and up themselves.

Great staff, helped me out when there was a problem with postal address.

Nice, professional, fast and well organised service!

The family are always so kind and accomodating. Love their service! When I call up about a parcel - they are always willing to keep an eye out on it. Truly great service

Great old fashioned service from Husband and Wife team. A rarity in this modern society!

Fantastic service always.

Doing well considering being in such a crowded town

great post office allways very helpful and allways do there best to get what you need done fast.

Atrocious behaviour, awful customer service. Due to mild, easily resolvable discrepency in passport application, the person at the counter became argumentative, and refused to call the passport office, despite this being the advice given to me by the passport office to resolve the discrepency.

Avoid if you can.

Great service. Small and compact Australia post outlet.

Absolute joke of a place. The wait times are always long, staff are anything but friendly and helpful. There is one Asian lady with very short hair (bob haircut) and red glasses who should be fired for her incompetence. Always rude and never a smile. Avoid Campsie AusPost if possible.

Wait was short staff were great with my one year old. Got a perfect passport photo first go.

Absolute Joke! Have had numerous parcels sent to my house whilst my girlfriend was at home, and not once have they rang the door. Hire some competent people and F ING do your damn job! If they any other business the way they do with Australia Post, they'd be out of business by now

Had disgusting service from an Asian female who wears glasses. She is very unprofessional, unhelpful, impolite and should keep her opinions to herself before somebody knocks her out. If you want your day ruined, then by all means come to this post office

Most rude disrespectful asian lady that works there. Service is a 0 just like my review customer service is bad. They work very slow as if they dont care about the job. Avoid this place as a whole, somebody hire new staff please. Unbelievable absolutely unbelievable!

Sadly I have been have been forced to be a customer of this store for close to 8 years now if you're obligated to pick up a package you were expected to wait in a line that goes out of the store and wait for a minimum of 20 minutes they are advertised that trading hours but because they are so understaffed they closed the store 15 to 20 minutes before they're closing hour because of the number of people waiting in the store this is by far the worst management of any business I have ever come across everytime I walk in the store this store I count the number of counters they have 5 but I've never seen any more than 4 staff working thay need 6.

To the management of Campsie post office you are incompetent and I recommend you find a career elsewhere.

Such a f*kd up service! They lose such important parcels (parcels who are registered posts; without notifying) and deny to accept that they lost anything. The tracking system says “parcel at campsie post office” and they deny it being a post office but a post shop. Completely irresponsible and disgusting.

All the drivers are too lazy to deliver the parcels because they have to walk up one set of stairs. That means I have to take time out of my day to go collect it. DO YOUR F ING JOB

How can people like this run such an integral part of Australia's primary post? Showed up at 8:3am because my parcel collection card listed trading hours starting at 8:30. Was turned away by an arrogant Chinese woman who was "busy" preparing for the start of her work day which was displayed on the shop window as 9:00am. If this were my business, I would have let the customer in and let them be on their way and apologise for the fact that the trading hours on the card were incorrect.

My service recently from the same asian lady with glasses and short blonde streaked hair has been abysmal. Completely rude and snobby attitude, for I have been cursed those times of having been served by her. I was served by a nice lady who still works there , im sure you will notice her since she's got to be the only polite female worker there, but having been served continuously by this rude asian lady with glasses my whole perspective of this place and how the manager "manages " has completely flipped. Fix your stuff , you're in the run of the worst local post office , just look at your reviews for a second. I'd love for that asian lady to read the nice comments about her.

The only star is for the good staff who work Campsie post office.
There was a Asian lady who was working on floor about lunch time today. She is not qualified for working in any post office. She did not check any item number or barcode then she will send you home because you pick the parsel for your wife(even the parcel does not need any signature and you have your wife's ID and your ID). The Manager is not qualified for working in any post office too, because she does the same thing and she dose not supervise the staff very well(when I talk to the manager about pick the parcel with the IDs, she said the same thing like the lady who was working on floor said to me. When I told her I've been told I can pick up parcel with the IDs and I've done that many many times before. She start blame the staff who has done that before.
Do not go to Campsie post office, if you don't have to. If you have to, you need to pray to get the good staff to serve you.

Absolutely shocking service. The staff are uninterested in helping. They are not contactable by phone. They have repeatedly lost parcels or not left a card to notify us there is a parcel. They don't follow through with services. Overall the experience was stressful and disappointing.
Very unhappy.

Very slow and rude

With so many other post offices around I'll never return to this one.

Nice staffs

Very friendly staff at a small local PO.

Been using my PO box here for years. Owner/worker always lets me know when i have big packages and parcels and is friendly enough and helps me out when needed

Excellent service

Collected my parcel from here. No problems with tracking, notification or delivery. Very efficient service. This Australia Post shop was a bit messy. The staff were efficient and friendly.

Couldn't organise their way out of a wet paper bag!!

Why the heck would you bums be closed on a Saturday!?????? Seriously you guys are so stupid.

Small-ish.

People working there are very nice, polite but seems scared of something. Come on, I'm not that scary!

No parking space, what's there is almost always occupied. Parking in Coles helps.

Wish they open Saturdays, even for half-day. Or even for 1-hour, just so I can get my parcel.

It's quite modern here compared to a lot of the other Post Offices, the waiting is not as long as other post offices as well.

Terrible opening hours, easily the worst customer service in North Shore.

If it wasn't for the late morning opening hours i would have rated this better. Opening at 7:30am or earlier would be better for the working people.

Soooooo rude. It's very stressful that I have to put up with such horrible customer service just because I live in Killara. The Chinese woman there does not even deserve 1 out of 5. She yells at you and can't get any worse.

The most rude lady I have ever met. A simple no is fine instead of having to have a lecture on something you already know about . I would rather cut off my ears then have to talk to her again

Auspost misplaced a parcel locker delivery and for whatever reason got forwarded to Mascot Post Office - So I went in my local Canterbury Post Office just wanting to check with the shop-owner to see if he could check any delivery with my name on them.
His response was blunt and blatantly refused to do anything or even lift a single finger. He insisted on no pick-up card, no checking; pretty much doesn't want anything to do with Parcel Locker (as he's so against it and told me numerous time previously) and instead gave me a number to call.
I HAVE rang Auspost previously, and the Auspost operator called Mascot Post Office and asked them if there was any delivery under my name with no luck, I just thought I'd walk down to my own local and check and not do it over the phone (as that's what Auspost would do if I call them anyway), well so much for that!
He must own this shop as he's always the one and only there all the time. This is not the first time I've seen him with this level of service and attitude - I've seen him argue with a customer before over a delivery.

Update: received a tracking code which I came back to see him on the weekend and up and behold, he's been holding my package for a week. I just never received a card or notification. He would've saved me a lot of time and grievance had he just looked - it's not a major post office (and I was the only customer that morning).

With the rapid rise of development in Canterbury area, this person's going to have to up his game. You can't just pick and choose which customer you're going to be friendly with.

The Indian staff doesn't seem to like his job and seems to be always in frustration. He is very rude to his customers. He looks like an ugly sore loser ruining joyful days of people, he stinks and smells so bad! This shop need to be shutdown. I hope actions will be taken.

Always had great service at this outlet. The staff member even remembered my name after I had couple of parcels to pick up from here.

Received an email to pick up on friday afternoon 19/10/18, today on tuesday 23/10/18 i went to pick up and This man already sent it back to the sender asking why I didn't pick up friday, saturday or monday.
Now i have to wait for the automatic refund processing from oversea company taking up to 10 days, but it's none of your business as you said i guess cos seems like you don't even care and not responsible for your business right?
Such a fantastic customer service, great job.

Great friendly personalised service. I'm amazed at the bad reviews here as I've always had fantastic friendly and very helpful service from this post office. I work nearby and frequently have to pop in and have NEVER had a bad experience here.

Surtesh ( manager ) is extremely helpful and efficent for all my post office needs such as passport applications , post office box and general banking . Highly recommend

Great service. I rent a PO box from the office and find the operator to be friendly and accommodating. People whinging about problems created by Australia Post as a whole are missing the point: this outlet is run well.

Worst customer service. The staff is extremely rude and unfriendly, He told me that I have to collect the parcel within 2 days. I explained I have to work during weekdays and he replied that he also has to work. What the hell is that???
THE JOB IS TO DELIVER THE PARCEL TO CUSTOMER BECAUSE WE PAID YOU FOR THAT. IF YOU THINK YOU CANT DO THAT, PLS QUIT THE JOB.

I came here to send a really important mail, I asked for tape to seal the envelope and the staff guaranteed he'll do it for me because he's chatting with someone else which really makes me insecure. I stayed there to see if he's going to do it but he just claimed he's gonna handle the rest and asked me to leave. I'm not sure what went wrong but the mail hasn't been received for three weeks. Totally lose trust to this post.

Great servive

Good local post office.

Can get really busy but it is a lovely store with great staff.