Bass Hill Veterinary Hospital

I have been here twice for 2 of my cats
Great service, friendly staff I have been happy both times. Would reccomend to friends and family

Came here for the first time and they were so accommodating, the service was great and the customer service was good. Our vet was so caring and understanding, no matter how many questions we asked or how many queries we made about keeping our boy healthy she thoroughly explained and didn't get annoyed like a vet in our past who was very condescending each time we asked any kind of questions! The price is also very reasonable for the service they provide compared to a lot of other vets in the area. Upon entering it smelt exquisitely clean and was so neat and tidy, good job guys. You deserve all the trophies on your wall shelf, they say first impressions last a lifetime and this is a first impression we will never forget ��� thank you for your service and ultimate love for our furry babies and their health �

IF you really care for your furry baby and are looking for people who will genuinely care for your baby and attend to their needs in life, these guys are definitely the ones to go to! Take it from me, THE BIGGEST DOG LOVER OF ALL TIME ��

40 minute wait with appointment
Got put in one of the rooms where the treating table was full of fur
Smelt really unhygienic
Staff didn't even acknowledge the wait time
Ended up just leaving and going to another vet

Took my kitten to get desexed here, she was on heat so I had to pay a little extra which they told me on the phone prior to bringing her in. Picked her up the same day, she was a bit tired for a few hours but she was back to normal the next day. The staff were lovely and when I brought her in to get her stitches out the nurse was very nice as well and complimented my kitten. There hasn't been a problem with her since her op

My friend had a question to ask about her pet as it has been so hot the pet was inside and when she came home it was vomiting my friend was stressing out about what to do she rung on Friday the 13th and spoke to a rude women she said and i quote "she said i cant tell you anything its like ringing the doctor and saying that my kid is vomiting"
OMG what a rude cow she was worried!!! Then she rung RSPCA who are always the best when it comes to answering any questions you have regarding your pet they told me watch her for 24 hrs that made her feel a bit better is it that hard for that mole to have just said that seriously!! she went to the vet on Monday 16th and saw that rude lady at the front she wanted to give her a piece of her mind anyway i hope her boss sees this and speaks to her because she wont be coming back to that place because of how bad the customer service was and how rude she was she has been using this vet for a long time not anymore.

Amazing customer service! reasonable prices and such helpful and polite staff, love it! would really recommend taking your pet to Bass Hill veterinary!