Bilpin Country Lodge

SO ANGRY. I booked the October long weekend for three days back in June 2017 for my family of five. I rang a couple days before we were to leave to ask if the kids can bring their bikes? Michael the owner replied he cancelled my booking because a large group made a booking instead? He said he emailed me (but really he didn't) then refunded me the money. Can't believe a business would do this to someone? Lucky for me I didn't pack, then drive all the way there to find this out. All I can say is what goes around comes around. Further more I'm sure you'll respond back saying that I fabricated this story and i'ts all my fault when all I wanted was an apology! OH OH OH what a coincidence that you were able to move the builders to another date, when you had received your group booking. I understand this is a business but your so called invisible email was never received nor sent by you, and I don't appreciate your misleading and dishonest manner in which you are approaching this situation. If we had received your email of cancellation we would not be sitting here right now. It really shows that you are a true sneaky business man that would say and do anything to keep the truth from the people.

Just called to ask very nicely if I can go fruit picking with my family there. The guy who picked up the call started by asking " What do you want???". Then answered " No. I can't help you. Sorry." And hung up. I cannot comment on the other aspects there but I definitely would not ever want to go there, for the great service and politeness.

Great place to forget about city living

because it stinks

Had a great family weekend away, highly recommend!