Budget Car And Truck Rental Blacktown

Staff are inefficient. Arrogant supervispr girl working at counter. She did not offer to help the other trainee guy who took 20 minutes to get the paperwork printed. Next day he charged my cc for Insurer authorised extension. When I enquired about the charge no apology for the mustake but simply told me to call NRMA.After clarifying it came to the trainee person 's fault. I would say it is not his fault instead the orher girl 's as his manager shoud monitor his transactions and assist him. Not sure if she is happy to work there . No respect for customers whatsoever. Terrible .....

What are absolutely idiots sitting here in office and front desk.. no wonder the company will be closed soon.. management needs to change this staff or prepare for company shut down. The guy on front desk and the manager girl is total waste of money.

Friendly staff, good service ,good prices and great vehicles

Ran into a small issue with westmead.
Blacktown sorted everything out for me asking me for a favour and also returning a favour very impressed as my recent experiences with budget have been fairly average.

The worst experience ever
Please dont go to this place
Worst customer services ever
I rented a truck from there
I called them to extend the rent
The girls there asked me to bring the truck back bcz they dont like the way i talk
While they just dont know how to speak english
The manager knows nothing

And all what i can say
Im giving Paul the manager of westmead
Five stars
For being professional and fix everything

If you have any problems in any branch
Just call westmead and ask for paul

Stay away! Rented a car for 22$/day. Purchased additional insurance to lower excess to 300$. The additional insurance is 25$ PER DAY.

On the day of return, I called the shop that I would be there at 6pm on the clock, asking if it was ok. They stated they will wait 10 minutes. I was there at 5.59pm with my friend. Shop is shut. No answer to the phone, gate are locked.

I left the car outside the gate, in perfect condition. In the morning I am told there are 2 bumps on the roof.
Without further conversations around the quote to fix, they proceed to take 1250$ out of my credit card.

Their customer support service, especially at this location, have been extremely rude, lying multiple times on the terms of the contract.

Please rent from a better service if you can. If you really have to use this place, protect yourself with many pictures because they will try to scam you, as heard from many other sources.

DO NOT RENT FROM THEM OR ANY OF THE FRANCHISES THAT THEY RUN. RIP OFF MERCHANTS....
they charge more than they explain. they also withhold money even after payment is made and the customer service is a joke. they are very incompetent and harrassing

We have been hiring vans from them for last couple of years for our business. They have been very helpful and professional in their approach.

They have got a great team which is managed professionally by Sharon. Two girls Rashmi and Surekha are really great with customer service.
We requested last minute bookings so many times and they managed vehicles for us every single time and never disappointed us.
Like to thank Dave as well who has been really great with providing vehicles in excellent condition every time.
Highly recommend them.

A great place to hire trucks from. We hire regularly from them from 4.5 tonne to 8T both pantecs and tautliners, with all trucks clean and tidy.
Customer service is excellent, as we hire trucks and cars from them Australia wide, and they have always looked after us with price and vehicle upgrades. A simple email for a truck or car at any Budget location, and they book it, get us a great deal and email back a confirmation. That's service the old fashioned way.