Chemist Warehouse Hamilton

A lot more improvements required in customer service!

Always found the staff helpful.

I thought they closed at 9pm so ran in about ten minutes to 7pm to grab a gift for someone, the security grates were open so I didn't think anything of it...nobody spoke to me or helped me and I stood around for 5-10 minutes deciding on a gift then heard some rough angry voice screaming to her coworker "I closed the grates", I then heard the other worker locking the doors and me inside the shop and ran over and said "hi sorry are you closing? I thought you closed at 9?" The worker just looked at me and said "no...7" and let me out without even checking if I had wanted to buy something. I left the store at 6:59 so you would think they would have been able to put through one sale. So I'm giving them 1 star for almost locking me in and failing to provide any service whatsoever. The pharmacy staff are usually nice though.

I recently went there for the first time. Well I basically hate car parking. Since it's in heart of the city you find only on street parking but still it's hard find parking near the store.
I wish they display price correctly coz when start to pay the cost for my products happened to be very low. When i questiin about it they said the product got a discount.
Well plz display prices correctly this time i paid less but I'm afraid next time it will be more.
Any how I always choose chemist.

Good range. Service could be a little bit more enthusiasts.

The worst experience in customer service, or the lack of that I have ever had. First I approached 2 girls at the dispencary counter for assistance simply to have one turn her back on me & entered the back room the other stayed focussed on the computer screen. I waited for 10 minutes and then went to the register and asked the girl there for some assitance. All I could get from her was "ah". Then a male staff member came towards me. I asked him if he could help with some information about the product I was after. This was the Garcinia Cambogia. He asked in a very abrupt manner. What in particular is it you want to know?
I explained and he was not at all inerested in helping me. Simply just gave me one word answers and seemed annoyed that I was asking him questions.
This will be the last time that I enter the place..

Staff not so friendly. Good prices

Staff can be unfriendly and badly trained. I found regional manager exceptionally rude.

Two stars for Dylan and Dell,they are very friendly and helpful. However, Katrina is so rude n impatient!!! If u dunt like yr job why r u working for? just for money? How poor u r! Do not roll your eyes to your customers again.

If you dont like the service do not come back. Consider what medication you are taking before speaking

I had a terrible experience today at the Hamilton Store, the sales assistant in the dispensary was not only rude she was aggressive. I have left my scripts there for at least 18 months and have removed them today due to the appalling level of service and respect.. In a business where you are dealing with people who have an illness or their family member does. They are putting in scripts and collecting medication not going to the day spa for a fun time, they need to be treated with respect and care as you do not know what news they may have had. It is part of the health care profession there was no caring or manners in the service today. I will pay more for my scripts which currently is around $130 a month to be treated with respect and dignity.