Chiliblue Backpackers

I stayed at ChiliBlue Oct-Nov time. It was one of the worst hostels I have stayed at, I actually didn't want to give it any stars. There was a hole in the top floors shower door, large enough for someone to reach through and see through with ease. The shower water leaked through the door and soaked the carpeted floor outside. I'm sure that this could have caused structural damage to the ceiling below, the hostels response was to put a mat outside of the door which did absolutely nothing to help the problem. The shower temperature went from scalding to baltic and back again. Perhaps the showers on the other floors were better.
On a couple of occasions I saw rats in the kitchen, on the work surfaces and scurrying under the step leading to the kitchen. Other guests said that they also saw rats on numerous occasions. The kitchen was filthy, as much the guests problem as the hostel. Every night the sinks would be blocked and filled with dirty water.
The whole hostel was dirty, there was a sign in my room saying that a full clean of the rooms would happen each Tuesday. I stayed for 3 weeks and can confirm the deep clean of the rooms did not happen once. I was lucky that my room was one of the nicer rooms, it didn't smell half as bad as the other rooms and had a window that let light in. Guests staying in other rooms told me of cockroaches and bugs in their rooms.
The staff on the front desk were incredibly unhelpful, rude and unfriendly. I watched on numerous occasions them speaking to guests in an inexcusable manner, even raising their voice on one occasion. I always tried to maintain a friendly demeanor when talking to them however they still responded to me in a discourteous and simply bored manner. Their management of bookings was horrendous, often they made mistakes which they fixed by either "upgrading" guests who had booked together to a double bed instead of the 2 single beds they had booked or they just simply pass the blame to the guest. In many cases 2 friends would be forced to share a double bed or have to find a new hostel without being refunded.
If you booked the hostel online you would get a certain price, if you then wanted to extend your stay you had to ask at reception and book for a substantially increased price. If you extended online your booking would not be valid and you would lose your money. You couldn't check out and then book online and check back in because in the words of the man on the front desk "you would be shafting the system". Not a huge problem, I'm sure many hostels operate in this way, this was an issue exacerbated purely by the ungracious, insolent explanation and responses offered by the man on the desk.
I could continue but I fear there would be no end. I will say the best part about the hostel were the computers at the front desk which you could use for no charge. I would not recommend this hostel at all, I only booked because there was not much else available. I wish that I had known how awful it was before booking and I would have saved myself a terrible experience.

,Good location, friendly staff, but not so good rooms. It is cheap for a reason, so it is a good deal.

Please do yourself a favour and DO NOT stay here. The place is disgusting. Bed sheets and pillow are stained, showers are dirty and kitchen is vile. Cockroaches everywhere and huge rats in the kitchen and hallway. It's literally the stuff of nightmares and iv stayed in some grim hostels in my time. Can't think of one redeeming factor except maybe the location? Free Wi-Fi is a joke too, barely ever works and if it does it cuts out after about 10mins. To top it all off the reception staff are incredibly rude. Just do yourself a favour and stay well away cause I didn't listen to the bad reviews either but they are spot on.

Nice place to stay for 3 days maximum cause there is only one shower and one toilet per floor. Some backpackers don't understand they have to clean after cooking. The hostel need a refresh.

Was an alright stay. Especially for work not spending much time in the hostel. Room was really not in a good position. You get what you pay for. If you want to save money and still stay central go for it.

Very friendly staff, sheit untidy rooms, but the free breakfast and lunch gives it an extra star. Pretty chill, cool, laid back atmosphere.

Stayed here for a few weeks....
It's got a great little vibe for the city.
I'm not a city person but as far as cheap accommodation goes for the city, this is the place to be. Guys who run it are nice enough, willing to help, and as a seem whole seems to attract some decent people from around the world! Thanks Chiliblue!

I really like this hostel, good atmosphere, nice people. The staff was very helpful. Definitely gonna stay here again next time.These are photographs from the hostel's website.

it was clean. Good location. The receptionist was very helpful. Totally worth of the prize.

It was clean. Good Air Conditioning. Nice Service. Just the wifi was a bit too limited.

Not enough breakfast supplied to cover all guests and once it's gone there is no more. Breakfast only consists of hard boiled eggs, cheese slices, bread with peanut butter and jam and cornflakes. The facilities are dirty and not enough for guests so long waits and not even on every floor. Free Wi-Fi is barely enough for a couple of days then it costs you or you have to use their computers which again you have to cue for. Was not given the room we paid for and no partial refund. Decor is in bad repair including unsafe hand rails.

Awesome service and nice people. My second time here and I still enjoy that place!

Very basic and noisy! Also, rooms without windows and with permanent light coming in during the night drom the coridir. Cockroaches in the toilets.