Citizen360™

Citizen360™ is a solution focused on empowering the value of citizen data by providing a unified view of all touchpoints between government agencies, third party bodies and citizens in a single, end-to-end picture of the customer journey. Citizens travel life-long customer experience journeys with government services and they expect services to discreetly adjust as needed. In this challenging environment, Government agencies will face significant criticism if Citizens perceive a failure to deliver high quality personalised customer experience across all service offerings and interactions. Citizen360™ offers benefits across the range of intra-governmental data-exchanges, private sector third parties and citizens as users of their own data. The benefits are summarised follows. Citizen Information: Increasing trust and transparency to improve the citizen experience Data Rights, data sharing consent and offer personalisation. Services Providers: Delivering more transparent responsive services across omni channel digital platforms through one source of truth. Leveraging accurately integrated data into a cohesive model to support better insight-driven decisionsGovernment Agencies: Supporting a Digital Government journey towards digital engagement and citizen-centric service delivery. Offer technology modernisation to unify data through partnerships and data exchangesCitizen360 CapabilitiesAs a single solution to govern, manage, and share all data, on-premises or in the cloud it assists governments to avoid silos with an all-in-one approach to managing data assets across the enterprise. CItizen360 capabilities include: • Configurable Baseline Solution Framework• Trust, Transparency, and Improved Customer Experience• Data Rights, Sharing and Consent• Tailored, Personalised View of Service Offerings• Attestation and Service Quality Monitoring• Data Unification & Configurable Prebuilt Mode• Co-existence with other platforms• Flexible Modern Infrastructure
Social Link - Linkedin: http://www. linkedin.com/company /citizen360software
Keywords: software development