Clark Rubber

About Clark Rubber

Clark Rubber is a successful Australian retailer with a history dating back to 1946. With over 65 stores nationally, our stores are specialists in pools, foam and rubber providing us with a unique place in the Australian retail market.

Clark Rubber Description

The Clark Rubber story began in 1946 when two men, Charlesworth and Clark formed a partnership to establish Clark Matting and Rubber. The business grew quickly, and in 1951 was listed on the Australian Stock Exchange. In 1961, the name was changed to Clark Rubber Stores.
In 1982, Clark Rubber was bought by the Adsteam Group, which continued to operate the business until 1994. At this point, the Clark Rubber name and logo were sold to Vita Pacific, a wholly-owned subsidiary of Pacific Dunlop, and the network of stores was closed down.
It was at this time that Chris Malcolm, a veteran of Australian retailing, stepped in. After lengthy negotiations, Chris licensed the Clark Rubber brand from Vita Pacific. Deciding that the franchise model was the best way to grow an already-strong brand, the first Clark Rubber store re-opened in Nunawading, Victoria in 1995.
By 1998, the 50th store had opened and Clark Rubber was once again one of the best recognised brands in Australian retail. In 2000, Chris Malcolm bought the Clark Rubber brand from Pacific Dunlop.
The store network continued to grow, and in 2003 Clark Rubber was recognised as the Franchise Council of Australia’s Franchisor of the Year in the ‘Entry Capital Over $200, 000’ category. In the same year, Chris Malcolm was inducted into the Franchise Council of Australia’s ‘Hall of Fame. Three years later, Clark Rubber was awarded the Franchise Council of Australia’s highest honour, Franchisor of the Year.

Reviews

User

It should be a no star rating because of the way I was treated I even lodged a complaint with corporate headquarters .Just disgusting how they can treat people and get away with it. Will consider legal action if it continues.

User

The Shellharbour store has a great range and great prices. The staff friendly and made my shopping experience worth the drive fron Wollongong.

User

Appalling customer service, overpriced and professionally inept.

User

Brilliant service, custom made cushions for Mums ankles to help her heels heal from compression soars at a great price .Thanks very much Rodney .

User

Great. Good product knowledge 👍🏽👍🏽👍🏽

User

The only reason I have given this service one star is so I could write this review. In our opinion Clarke Rubber Shell Harbour are very unhelpful and unprofessional. None of the advice given or products sold have had any effect on our pool. The company has failed to attend for a pool service and a male staff member has been extremely rude and arrogant on the phone. Go to another service and save yourself a lot of grief. Extremely disappointing and upsetting.

User

Very poor customer service!!
I wanted to buy foam underlay for my mattress, staff didn't have any product knowledge whatsoever, he pointed to one product and simply said 'this one is better' without giving me any information. Doesn't management teach staff anything about what they sell in store?? I left without purchasing anything. Hopefully the next store will be a lot more helpful and have some product knowledge.
☹️



User

Extremely poor - no customer service at all. 3 customers walked in. We waited 15 minutes while the employee was on the phone and then proceeded to make another phone call before serving the customers. The idea in business is to take the money off the customers. We were recommended to go to this store by another business as we are not locals. 2 customers left the store without buying anything including us. 👎🏻👎🏻👎🏻.

User

Young man with tats gave excellent service indeed

User

Has a good range of products and services for that special job of repairing a worn out seat cushion, to foam rubber cut to size or even an above ground pool and associated.

User

Superb, good old old-fashioned friendly, expert service.

User

Went in there to look around and ended up buying a really good mattress at a really good price. The young man that helped us was very knowledgeable about the products they stocked and also very helpful.
Take a look and you will be surprised at what they stock

User

Excellent custom foam job, i am blown away at the work they have done, will be coming back.

User

Great customer service! ☺

User

Always friendly, pleasant staff to greet you. Very helpful.

User

Have bought a number of products here .. always good value and service ..

User

I am local upholster ,I recently recieved some foams cut for a client by Clarke Rubber brookvale
Chris and his team did such an excellent job cutting them with such precision, as they were for a large sailing boat with many angle cuts and grading There impeccable work will make a wonderful cover for me.
Highly recommend Clarke Rubber brookvale for their vast knowledge and friendly service

User

Exploring gym floor tile options, Chris from Clark Rubber Brookvale was terrific in helping me select the right product. The quantity I needed had to be ordered in and this took only a few days. The product was spotless and delivered on time - reliability that I really appreciated as I had a tight timeline. Since then, I have purchased more of the same product and also other products, from their store or via the phone, and Laven and everyone at the store, have always been very helpful.

User

Very good service at Brookvale. Really helpful salesperson who checked that purchased product fitted correctly in campervan

User

Went in to get some edging for my bumper bar after fitting towbar.

The person at the desk was very friendly, helpful, and efficient - he came out and looked for the suitable edging and processed the sale efficiently and in a friendly manner.

Overall, a great shopping experience with no complaints.

User

Good service, bit expensive though. Good parking too

User

Very helpful ,they couldn't help for what I needed but we're helpful in telling us where to go to get it. Happy people.

User

AB SO LU TE LY WONDERFUL.
The foam here is very high quality and priced very fairly ^^ I sometimes come here to buy foam for costumes that I produce.
Staff is extremely friendly ^_^ They negotiated prices for me because I did not have enough cash on hand and I feel slightly bad haha
I shall definitely post photos in the future.

User

Helpful staff

User

Great place to buy foam, rubber cut to size. As a cosplayer I love coming here to find stuff to use to create or put a costume together. Heaps of pools and accessories too

User

Good customer service, friendly staff on Thursday 8.6.17


User

So much great stuff you can't buy anywhere else.

User

Staff were very helpful ordering me rubber tiles from stores all over to complete a job. Great service!

User

Worst Customer service. Over charge with a little bit of foam. 10pcs of foam on ebay is what i get charge for one.
I nearly fell over. Really disappointed.

User

Very friendly and solutions focussed. A little bit hard to find if you don't know the area. They are across the road from Spotlight.

User

Quick and easy

User

Not friendly staff, not professional and helpful.
I had purchased an item from other Clark Rubber branch and ask their technical support for installation which is a payable service, but obviously they denied to deliver franchisee's technical supports. Based on my experience, I found Penrith branch, not committed with proper training about their business responsibilities/commitment, absolutely useless and rude.

User

Knowledgable staff...

User

Super friendly staff

User

Very helpful staff.

User

Helpful staff good products

User

Nice and easy parking outside and nice and clean inside good Price's

More about Clark Rubber

Clark Rubber is located at 150/152 New Lake Entrance Rd, Oak Flats NSW 2529, Australia
+61 2 4257 0333
Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM
http://www.clarkrubber.com.au/shellharbour.html