Customer Persona Simplified Pty. Ltd. Apac

Customer Persona Simplified (CPS) is a business proposition designed to promote and drive the age-old mantra that Customer Experience still relies heavily on the people who serve the customer. There is a perception that technology will replace the people managing customer experience. Chatbot, Speech Analytics etc are suggested by some pundits to replace the people element in delivering customer experience. Technology is essential for customer experience. But CPS argues that technology is and will remain an enabler and not the end solution for improving customer experience. The customer service area needs to substantially improve the way the services are offered today, especially to support the changing of generational demands. OUR VALUE PROPOSITIONCPS Value Proposition is to reinforce and generate excitement through people related areas and create meaningful experiences for you and your customers related areas and to develop a value proposition that will help achieve the company's financial goals. The CPS thought process for large part is a ‘disruptive' approach to employee satisfaction and performance. CPS will take on a consultative approach to develop and design the lifecycle of an employee in a company to drive its business model, financial goals and profitability. SERVICES OFFERED: - Recruitment and Near Hire Training- Call Center Operations Management- Call Center Audit- Mystery Shopping- Managed Services Offerings- Exclusive Tech Product Asian Representation- Strategy and General Business Consulting- Leadership Training- Executive Search
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Keywords: business consulting & services