Cycology

Great KNOWLEDGE! We are buying bikes for our family for Christmas. A daunting mission without any knowledge. The boys at Cycology were very patient as they explained the difference in the bikes and their components. They then allowed us to ride them to make sure we liked them. Thank you!

OK - so they service and supply me parts for all my mountain and road bikes so my needs are varied. I can say I have found their service to be up front and honest. My last purchase was a $5K mountain bike and all in all a fabulous job setting the bike up. I can also say they have done a great job keeping my other bikes serviced. They recently helped me resolve a crappy rear brake issue spending way more time than charged for to get it right. Very happy. Remember folks they are a business and need to make profit to provide a service. For me they are local and convenient and meet my expectations. I would and have recommended them and will look forward to my next purchase...an upgrade to the road bike.

Great guys to deal with. Barney and Ian always look after me really well. I've bought approximately 10 bikes over the last 5 years and never had a problem ever. Always do a great deal and always have the bike I need in stock.
Merry Christmas guys.

Well What More can one say about the customer Service Of Cycology.....
Other than their is none" .......

When spending $2810 on a bike you would expect some respect, other than being treated like an idiot"
*In my experience after they attempted what they would call a repair. My Bike had to be repaired buy a second shop under Giants Instruction who found countless faults in their workmanship.
Workmanship that was that of what I would consider that of a rough bush unskilled mechanic.
With the new replacement parts being damaged due to improper tolls used on installation, and poor techniques used.
I was Left with no other option but to get my bike repaired a second time after Cyology had a crack at it by a combatant well established shop , who informed me of countless issues with their workmanship.
I recommend not spending your hard earned money with Cycology,
My experience with Cycology was very poor & I wouldn't recommend them to serve you needs let alone work on your bike.
My Advise Shop somewhere else!!

Just bought high end Giant bike - great service and fit. Will go back and buy more bikes from these guys.

They charged me $195 to perform a warranty frame replacement when no charge should have been made. They just decided that I needed certain parts replaced and replaced them without reference to myself. For example they thought I needed the brake pads replaced (they didnt) but instead of just replacing the pads, they replaced the pads and shoes.

They also kept a number of parts that I had only recently purchased but were not suitable for the new frame.

They even admitted that the job would have cost nothing except for the extras they did without approval.

I took the time to write a letter of complaint...yes a letter. No response.
I also took the time to inform Giant about how poorly their agent acted. Their response was sorry I had a problem with them. No action out of Giant either.

Dishonest, Shonky, Arogant