Dive Jervis Bay

This is by far the lowest quality customer service I've experienced at a dive shop, after completing more than 50 dives.

Not professional or organized. After booking a week in advance, driving all the way from Sydney and staying the night in advance for the 8am dive (had to be there at 7:15) - they did not have an instructor booked so we could not go out, cancelling at 8am the morning of our dive. I had booked this trip a week in advance, explicitly saying that my boyfriend had never dove before and that he would need an instructor, they confirmed this and took the $100 deposit. We came all the way down from Sydney the night before just to go on the 8am dive, only to find out that they forgot to book an instructor. This dive trip was my one year anniversary present to my boyfriend and it was the only reason we were going down to Jervis bay (6 hour dive in total, $150 in petrol and $150 on hotel) - their lack of organization wasted our time and money. And they offered no compensation.

Looking at other reviews perhaps we simply caught everyone on an off day - however this was the worst diving experience we ever had. Super unprofessional, both guides were extremely cranky sea dogs and the diving was the worst we've done. Safety issues everywhere in regards to rental gear and everything else. We won't return.

Cameron is an awesome instructor, he is very patient and calm.
All staff are friendly and the service is great.

Outdstanding service. Very friendly staff and exceptionally helpful.

Absolutely fantastic experience for my girlfriend and I. I was sick the day we booked for. So Morgan rearranged for us to dive the next day. Our instructor Mary Anne was amazing. Very helpful and showed us so many amazing things. We saw Grey Nurse sharks, nudibranches, seastars, stingrays and stingarees and moray eels!! Would.live to come back.

I called in last minute for a dive and there was a spot available so I went in! The crew was really nice. The master diver explained everything about the spot and the fauna. We saw nice sharks and fishes (summer dive). The water was cold but we were provided 7mm wetsuits so even if you're cold sensitive you can stand the chill for the length of the dives (about 2 times 40min).

I dived with them on january 9th and had a really good experience. The staff is really competent and nice. You can dive with nurse sharks during summer and seals during winter.