Dymocks Castle Towers

Despite having shopped at Dymocks for a long time to support independent bookstores, I will not go back to this particular store. They refuse any reasonable attempt to get a refund, even when meeting all the requirements laid out on their website. The points systems is also a joke. No wonder people turn to online for deals and fair treatment.

The store was the usual Dymocks aside from the staff member Makayla who had an extremely poor attitude and inability to be polite.

I was thinking of buying books online but thought I'd give it a go at visiting this bookshop. However I was dissapointed with the horrible customer service. They were rude and arrogant. Never buying from this store ever. Back to online shopping !

Ordered a book that I was told I could pick up in about a week when they call. After a week had passed and I received no call I called in only to be notified that the suppliers stock had run out as soon as I placed the order for the book, so now have to wait again with no difinitive timeframe for the book to be reprinted and posted. Shoulda just ordered off amazon.

Owner is friendly, great collection of books. Love the interior! I bring my daughter there to pick her books, I too like some of the books there. Best bookstore in the area.

The owner is shocking, we rang and was told there was 20 cooking for busy mums in stock. An hour later we were there to purchase but none could be found. Told I should have reserved it and it was my issue. Strange when we rang he said there was no need to order this book if I came down that day. Never go back again.

Owner/manager is rude and not business savvy. He really doesnt know how to deal with returns/exchanges. And he doesn't want my kids to touch any books. Customer service satisfaction definitely 1/5.