Fitness First Bond St Platinum - Sydney Cbd

Possibly the rudest staff I’ve experienced at any Fitness First gym.

Besides that the gym itself is great.

Great stuff and equipment. It has lots of space, weight and machines for everyone to share. The real downer is the male shower area and toilets which is why I giving it 3 stars. The shower cubicles are covered with soap scrum that seem like haven't been regularly cleaned, the tile floor leading to and in the cubicle is typically slippery, soggy and dirty and noticeably worst they when I first joining in 6 months ago. As the largest and one of the flagship gym for Fitness First I believe more/better resources should have been allocated to ensure the showers are been frequently cleaned and monitored on a very regular bases. If noticeable improvement has been made in this area, I will have no issues giving it a 5 star.

overcrowded gym, you an barely find any available equipment.

Anytime Fitness is cheaper. Great gym, however shut on the weekends. The other Fitness First gyms in Sydney surrounds is equivalent of a 24 hour gym...Small/Cramped...but closes earlier, so not really equivalent to the 24 hour gyms really. Bond St is great if you are a class fanatic, however I don't attend any of them and probably would like to see my membership dollars go towards opening hours rather than classes. I saw a person make the same critique about not being opened on weekends and he got blasted by someone because of the effort of getting weekend staff, but I am pretty sure that if we got to choose where to put our membership dollars then, I am sure the classes would be minimised and the hours would be longer.

It's actually a fantastic gym, great variety of free weights and power-lifting racks / platforms, but it's too cheap to open on weekends and that isn't cool. So it gets 1 star.

It's an easy fix Fitness First... perhaps stop letting the bean counters call all the shots, you know full well how many clients have the craps with this.

I tried to cancel my membership today for my wife and encountered the rudest most arrogant person I’ve ever had the pleasure of dealing with. Thanks Victoria you win the Grammy! For the worst employee of the year! If this is the sort of front line people your organisation is putting on the phones, no wonder you’re closing gyms. This person was not only rude but she decided that she would not put me through to a manager after asking her numerous times. She was telling me about having my wife present to cancel her membership which is part of my family membership and a few months ago I cancelled my daughters membership without any such bullshit!! She then proceeded to tell me that the LAW is the reason she needs my wife present! Which LAW!!! Seriously! Then she proceeded to tell me I was frustrated! NO I’m not frustrated, I just don’t like been treated like an idiot by an idiot like you! I didn’t say that but I though it! She then said that she has done all she can do for me and that she was termination the call. Well done fitness first! You have surpassed the service of a government department!
Clients may come and go but after this sort of disgusting service this customer won’t be back. I called back and spoke to a person who was polar opposites to Victoria, and who proceeded to tell me that there’s no law Obviously! And that the cancellation was arranged and apologised for my previous experience! Well done mate and thank you for arranging the cancellation for my wife which is on my account!

Amazing gym, deserves more stars, well equipped, huge, staff are great, really comfortable environment, excellent atmosphere, something for everyone... etc. It has almost everything I could ask for from a fitness centre, only issue is that it isn't open on weekends, but I understand why and it is still amazing and being a Fitness First member you would have access to nearby gyms that would be open

Great personal training. Ask for Loren, she's the best!!!

Fitness First on Bond Street deserves more than five stars!
From the moment you walk in, you are instantly acknowledged and given a warm welcome from Caleb at the front desk. There hasn't been a day he didn't put a smile on my face with his warm bubbly personality!!
Caleb and all other staff are so friendly and always so helpful with whatever you need.
The gym and equipments are always very clean.
Thank you guys!