Freedom - Balgowlah

I think this is one of the biggest stores in the group. Good selection of household accessories, furniture.

It's a Freedom store - they are all much of a muchness but the parking is easy and it is centrally located in Balgowlah servicing the Northern Beaches

Always happy, great service especially with Mel at balgowlah

Decent store since renovations, a little pricey, but a good range of products, friendly and helpful staff.

Tricky access to parking

I would not recommend, we purchased a couch and some other furniture. The towels are falling apart, the couches fabric was piling uncontrollably. After some threats of small claims court they agreed to return the couch.

Attending the store to receive the refund I was told that actually they don't have to give me a refund and they want to give me a store credit instead. Told the staff member Dave, I wanted a refund and he turned aggressive and cold after a big speech saying they were so sorry and wanted to keep my business.

I got the refund but the service was shocking. There are lots of stories of piling couches on other review sites and lots of stories of people being bullied into a store credit rather than a refund.

Message to the store: If you drop your quality to increase your margins, when the lower quality product fails it's your responsibility.

The actual store manager I met with previously, Brady, was excellent though.

sometimes a bit pricey but generally qualitywise it is good.

Cheap but functional furniture. Often out of stock of anything you want and be prepared to pick up & transport yourself.