Freedom - Moore Park

Purchased a bed and a couch on 26th Aug... after waiting for weeks finally they contact us saying the bed is being delivered in a couple of days on 5th Oct... but the couch is not in stock... not telling us when or if it's coming back in stock...
I call customer service on Thursday 5th to complain and find out when or if we're getting the couch...
They tell me due to a system error they have sold us a couch that wasn't actually available... she promised to find out more about the situation and next available date and call me back "the same day"... i thought that sounded too good to be true and i was right...still waiting to hear from them...

I bought 7 items today (multiples of some totalling 12 pieces)- and was overcharged for THREE of them! For 2 of the items, the NZ price scanned, for the third, one, I was charged $2 more than even the NZ price - how can that even happen? Shocking 'new' computer system they have at this store - why should I have to check 12 individual items to ensure I haven't been overcharged? And why should I have to go all the way back to the store to get my refund?! Not happy.

Mickeys took time to search for a small leg protector for my glass coffee table as one of mine had snapped. I was very grateful for him taking time to find a spare and put it aside for me to catch up. Great customer service, thank you Mickey. Rosanne

What a fantastic experience, from Juliana the Interior Designer visiting our property to assist us in styling, to the Retail helpers at Freedom showing us a top level of customer service, then dealing with Micky in deliveries to ensure everything was delivered as smoothly as possible, our new apartment looks just amazing - Thank you all!

Looked everywhere for the lampshades I wanted, eventually found a very broad selection here and the prices were very reasonable. And, shock surprise, staff actually come up to you and ask if they can help! Excellent service, this will be my first stop in future.

The contractor idiots who were supposed to deliver our couch gave us terrible service... the manager at the shop went above and beyond to keep us happy.

Huge range of Stylish accessories and furniture. Staff are friendly and helpful.

I received super friendly & helpful service from the staff here during their 30% off everything sale (from buying something we wanted over the phone, buying more things at the counter and then picking up the original item at the dock) only missing a star as the layout of the store makes it hard for multiple people to navigate the aisles and browse easily.

bought a 3 seater 'weekender' sofa from here about 6 months ago and it is hands down the worst purchase I have ever made. Initially the fabric was incredibly pilly. I was told by customer service to buy a de-piller and to shave the couch down 2 or 3 times until the fabric is worn in. It would have been nice if they mentioned this when I was buying the sofa as I don't have a lot of time to spend shaving my sofa. Since then the pilling did calm down some but now all the feathers in the cushions are constantly coming out. Basically this couch looks like crap even after I spend 20 minutes tidying it up, shaving it, and pulling the feathers off. Customer service has been unhelpful to say the least. Will NEVER shop here again.