Gateway Motor Group

Found a well priced low Kim's used vehicle located at this dealership.
At 9am I contacted them and was informed the vehicle I was seeking was at a different location to the one I had called through to, but conveniently, the Sunday morning calltaker could not connect me to this particular yard, and took a message for them to call me back. At 10.45, I was contacted- had a missed call to 'inform me that there was a test drive reserved on the vehicle at around 12.00. I live well over an hour away, but was prepared to travel. Again I phoned the mobile phone of the salesman and his voicemail message indicated he was on another call. This would be the case for the next few hours. (I'd have thought an unreachable car salesman was like a stockbroker without knowledge of the asx and all ords. Later that day, the used car manager rings to let me know the car has sold, with some scathing remarks about making too low an offer.
Later that day, I bought my car- from a different dealership. Phone manner, information, and open to negotiations all on point. The salesman at this dealership even offered to pick me up when my car was due for delivery from my home. That's service- something the team at the fairy meadow used car site of gateway motor group could learn a lot about. Would rather walk than buy a car from this lot.

The worst experience in buying a new car EVER!!!

I just paid $142.78 to get a lefthand headlight bulb replaced and a fuse replaced, I waited for 1 hour it was booked in and had been informed
The headlight bulb I had replaced last December 2016 cost me at Gateway $50.00 which was made up of $33.28 for the headlight and $12.17 labour+ GST $4.56, Big Difference in costs , so it must have been a very expensive fuse
Another ver dissatisfied customer, should have read the reviews first

We leased a car through Smart lease. It was delivered yesterday by the Gateway motor group. How do I know it was them? Because they bought a number plate with their logo on it and put it on my new car. Not a sticker, not a number plate holder that I can remove, it is a NSW number plate that is now a permanent advert that I am not getting paid for and have to spend more money to get removed. Thanks for asking me about what I want on my number plate.

I bought a used car from this dealership about 4 months ago. When I inspected the car and took it for a test drive (before I purchased it), I picked up on a few noises/issues with the car. The car salesman agreed to warranty any issues I diagnosed with it - fix them free of charge for me. This was because the car came with 3 months/5,000km warranty for used cars. Took the car down to them two weeks after I bought it to have them fixed. One of the main concerns was a bad noise in the gearbox. According to them, it was something as simple as the gearbox oil was a "little discoloured and dodgy". After other mechanical repairs as well as changing the gearbox oil was done. I got a call back to say the car was all good to go and ready to be picked up. Upon picking up the car, it felt ok at the time. But the gearbox noise returned less than 100kms later!! All the other repairs done came back ok so I'm happy about that. But the main issue, being the gearbox, was not fixed properly or they misdiagnosed the issue. So I organised to come all the way back down to their dealership again 2 weeks later for it to be reassessed. After the car being at the workshop for nearly a week, they contacted me saying the gearbox needed a rebuild. Over a week and a half later, I returned to pick up the car. Gearbox felt much better and smoother and no longer crunched. So I was lead to believe the repairs were done successfully. But, about a week or so later, the same noise and issues in the gearbox came back!

Also when I picked up the car, I noticed they had damaged my car while it was at their workshop!! They have squashed and dented my right hand side skirt at the front and at the back! This was clearly caused by incorrect jacking up of the car on the hoist. The person who managed the job with my car told me that the IT Team was reviewing the footage in their workshop to see if it actually was them who damaged my car, even though I know for a fact that damage wasn't there before I dropped the car off to them!

I decided to put my car up on the hoist afterwards to inspect the mechanical work done to my car (I work at a mechanics shop). I found no evidence of the gearbox even being taken out off the car. No tool marks, the sealant looked old and probably original factory sealant. So this makes it seem like they never even touched it!

It has been over 2 months since I collected my car off them and I'm still yet to receive a call back from them in regards to the body damage they caused on my car. I've called them several times over this period. Their response everytime - our IT Team is STILL looking over it! How long does it take to review CCTV footage?! I can not get a hold of the person I want to talk to 95% of the time and even when I leave a message, they basically never ring back.

Has to be the worst customer service I have ever received from a workshop. Not returning my calls 90% of the time - either while my car was with them or over the past 2 months trying to get an update on what is going on! And they haven't fixed the biggest issue with my car.

Considering I live in Northern Sydney, it is a rather big trip down to the dealership. About 2 hours+ drive and close to 3 hours on public transport. I have never been given a rental car while my car was out of action and it is highly needed for my job. I would like someone to get in contact with me ASAP to organise a solution because I'm furious about this whole situation with this car and will be taking this case further if not resolved.

I find it amuzing that Sheridah Sharp who works in the service dept gives 5 stars to herself! I found that the she talks the talk but does not walk the walk. I waited 5 weeks to get my car in for a warranty repair job.. not important just a leaking engine sump. Had to threaten to go over her head to get a response from her. Service department for me is lucky to get 2 stars for this poor effort.

Have never been more dissatisfied. From service quality of the car customer service the list goes on since picking up the vehicle brand new the warranty list goes on and on deadlines have never been met empty promises and failure to execute anything. Spending $60k on a brand new car you expect quality and service got nothing from the day I picked up the car it's all gone down hill.