Hardware & General

Fantastic service yesterday at 75 Winbourne rd when I needed two new spring returns for door handles that were something like 15 years old . A younger man there asked if he could help and he went out of his way to find the parts and what's moor fitted one whilst I did the other . Could not ask for better service . Thanks whoever you were [ sorry I did not ask your name

This place is a joke I feel like anyone that works there is just there to pass the time they are that useless just don't bother!!

Its H&G. They're not known for their service. They're not really meant to be. So make sure you go in knowing more than the sales reps or you'll get burned. Most of the people there are basically put out to pasture as they're usually ex-tradies who couldn't cut the mustard or just retired anyway. I find the younger folk more responsive but less knowledgeable than the older staff. Makes sense I guess.

Super Great! drove up from Bowral and saved a bunch on toilets then came to pick up ,smooth easy! ended up buying a custom shower grate and Ryan and Brian and the young bloke? got it in a couple of days called me before I expected and i was able to get everything ,saved lots and had an overall Professional friendly experience. Thanks HGH regards Brendon

the worst customer service ever, and even better watching an employee drinking a longneck of beer on the way to work at 7am ,
seriously H&G need to pull ur head in

H&G need to consolidate their real estate in Brookvale and create a super centre, with parking. Service is awful (talking doors and locks here), parking is awful for all. It's crazy. They own so much realestate they could build a warehouse that rivals Bunnings. They will go bust if they carry on. Don't get me started on their website. Sort that out and increase profits immediately. (To be fair the Bunnings website is awful, however not as bad as H&G's.). I was about to order $1500 worth of door hardware. I walked out. (I am not waiting for over 20 mins to get pricing. Display the pricing on the shelves!)

Website says open till 4 on Saturdays. Arrived at 1 and they are closed. Not good!!!

Bunch of alcoholic criminals working at every department! Not a good place to shop at in my opinion. Dont waste your time here just go straight to Bunninngs and save yourself from disappointment.

good products...shocking service!! Lazy old blokes all hoping someone else will do the work for them.....

Just had the worst customer service experience at Hardware & Genral Brookvale. Dave in the doors and locks could use a few general tips on genral manners rather than speak than speaking down to people. Even after pointing out how rude he was he still continued. Definitely would recommend going elsewhere.