Harvey Norman

Purchased ,a laptop was going to pay on a credit card, staff member suggested I pay it off over 12 months to get a credit rating. Realised later that I was signed up to flexi rent which meant I was renting not paying off goods. Will never shop there again, totally lost faith in a local business which my family and I have supported over the last 20 years.

It's not as big as other Harvey Normans, but what it lacks in size it makes up for with a pretty good range of products and very helpful and friendly staff.

Fantastic service. Very friendly staff and great discount.

Bought a new mobile phone and switched network providers. This process takes some time to accomplish, but the young lady assisting us was very friendly, very knowledgeable and very efficient. This made for a pleasant experience overall. We also got a good product for a good price.

Not going back to the tech department. Very rude. Had problems with my phone and treated me horrible and have treated other people i know badly also, one said "they treat you like an idiot". I definitely wouldn't recommend them. 😡

Very helpful, knowledgable and attentive staff. Good products. Good delivery experience.

The staff in the furniture area especially Jessica are great. The delivery guys are so polite and well mannered. The best service I have had at Harvey Norman.

Fabulous service! I purchased 3 items today & was assisted by PAUL, who had product knowledge..
It's great service when employees are empowered to do a deal...they don't need to run off & play tactics,like car yards...
4 stars only so far,as the last star will be added when my fridge is delivered. ie: damage free...
Thanks again Paul..

Love this store. Staff very helpfull and good prices

WORST CUSTOMER SERVICE!!! I just went in to purchase a new lounge & 3 of the staff members were standing around talking & they could all see I was standing there waiting to be served & not one of them bothered to come over & assist me. Not impressed at all won't be shopping locally with your store again!!!

Needs an up to date renovation

Great range, but very expensive. Not much parking available. Old building, and wheelchair access is through the DIMMEY'S store above via elevator. They need a newer building with better access.

Great computer section, good variety of both brands and models and highly expert staff.

Staff always helpful ,great store they replaced our fridge even after the warranty had expired,
delivered it for free and installed it.
Thanks to all the staff at Harvey Norman Goulburn

Spend a couple of grand on a new custom lounge, arrived with tears in it. Went to the store immediately as per the delivery drivers instructions and at this point told there is nothing they can do to replace or fix the lounge. We have to wait estimated 3 months to even get someone to look at it. Will NEVER return. Next time I'll pay the extra delivery fee associated by going to a store in moss Vale or Canberra. This store has lost me completely now. Not the first time having issues with them so I probably should've known better.

Great place to shop. Just check the specs out for yourself, don't put too much trust in the rep assisting u.

It is extremely hard to get the attention of a salesman in this store, I have walked out several times in disgust and prefer to go elsewhere

Slow to get service but once served very helpful

Well i am not one for writing reviews. This time is different. I feel impelled to tell you about the service i got from these guys. I basically purchased a couple of laptops. I had decided what i wanted before i went to the store. After i got them i realised they were not what i wanted.

The truth is i thought well i screwed up. And yes i did but i did not expect the help i got. Basically they moved heaven and earth to make sure everything was sorted. The told me what would need to happen and when it would happen. They called me when they said they would and the products arrived when they said they would.

You just do not usually get this kind of service from a large company. They beyond what i would have expected to and should be proud. There service has won me as a loyal customer!

Danny

Helpful staff, will always do a deal if you ask.

Helpful staff. Have bought quite a few things. Good on price matches.

Better prices on fridges, washers and dryers than the local Goodguys, Bing Lee & JB HiFi. Helpful and friendly staff.

Staff have been very friendly and given us some really awesome deals with some good warranty. Thank you

Very good experience, helpful and knowledgeable staff plus good prices

Ben in the mobile phone section was fantastic and the smart Ryan really helpful, photo boy was really patient with this non technical woman

Just had a fantastic experience with the Tech team. Richard and Andrew were incredibly helpful. I was there to purchase just a laptop for a new course I was taking, and not only did they help me select an appropriate laptop, I was also able to buy an antivirus and Microsoft office and still stay reasonably close to my budget.

Always great service normally but on todays visit to buy a printer the sales person was very pushy to upsell and it was almost forced and desperate. What started off as good service turned to extremely annoying. I know he was doing his job but please learn when to stop. It gave me a bad taste leaving the store when it should of been a happy purchase

Terrible customer service after they take your money. My mother in law furnished her ENTIRE home from this store, her patio table arrived and was damaged. They said it would take about a month to replace as it was no longer in store. My mother in law did not want to cause dramas so left it for a couple months, but 8 months later, several phone calls made by me in between- and a final call to the managing director, we received it within a week. The sales person who was supposed to follow up had no initiative to do her job. In fact she had attitude, was argumentative and never apologised. Some type of compensation should have been organised by the director but clearly they just want your money and that's it.

Helpful staff lots of options and offers. .. good place to shop all home needs at a place with top brands at competitive prices

Dealt with Michael in computers regarding a new modem purchase, he was very knowledgeable and knew exactly what we needed. Will definitely return for all future tech purchases.

There man that served use was really helpful, explained the options, the after sales care, warranty, delivery, measured the suite, took it apart and rebuilt it - REALLY HELPFUL! (Did smell a bit like cigarette smoke though).

The after sale care is probably one of the best on the market to be honest. Easily better than Nick Scali and on par with Plush but slightly cheaper.

They do have a great range here, so much stock crammed into the showroom which makes it easy to cross things off the list and explore possibilities.

I found that some of the products were slightly less in terms of quality compared to local competitors but Harvey Norman were also cheaper so makes sense I suppose.

Definitely worth a look before purchasing elsewhere however in the end we made the decision to pay more for a slightly better product. Tough call though - thanks for all your help!

First class customer service!

Very helpful..and very prompt service

Price tag is not competitive...

Is exactly what it is. Nothing outstanding about the place except friendly staff.

Great service

Great range and stock, but terrible service. Quite often you could walk around the store for half an hour before a staff member would come to see if they can help.

Decent range, good staff

Great items and friendly helpful staff

Very bad service, especially product delivery. Once they sell the product and get the money, don’t care about customer at all. Bought a Samsung refrigerator from the shop and paid $50 for delivery. It took and 3weeks to deliver it to my premises and delivery boy was very rude, kept me waiting whole day during the weekend. Since then I have stopped going to Harvey Norman. Equivalent products are available at Bing Lee, cheaper price and free of cost delivery.

Staff are really nice. They introduce the items in detail. Excellent shopping environment. Recommend.

Very friendly helpful staff, have a good range of products and the staff have a good knowledge of all the products. Very happy wirh the Wiley Park store. Have been going there for years and always find them very friendly and helpful. 10 out of 10

Decent variety with furniture show room as well. Ample of parking.

I would rate the customer service once you buy and hand over the money as well below average. Was told by the furnature sales person (a young lady who's name starts with S) that its my fault they couldn't narrow the delivery time from 11-3 on my day off, I should pick a day I have nothing to do. I should pick a day where I'm at home the whole day. Everyone loves a smartass sales person (not),

Showrooms look pretty old and dated. Service is a bit hit and miss. Range seems pretty comprehensive except in the IT section and parking always plentiful.

The delivery was horrible. They sent me a message to confirm the delivery would be between 12-4pm. The driver called me saying that will be late but will be there between 4-5pm. Still not here at 5:30 so I had to call him. He told me he was still 30-40 minutes away! I probably would not have known this if I hadn't called him! Also when I was angry about this and said that I've waited for a long time and I had something else to do at 6pm, the driver said you can reschedule it's not my fault. Never buying from them again.

Worst customer service ever. Please don't buy from this store. If you like Harvey Norman, go to other stores.
I bought computer a month ago and found it was not as expected. I went to ask if it can be returned, replaced or repaired. But the guy with beard was very rude. His tone of response was not good. He said computer is not good because it was cheap product. He touched me when he was talking.He told me I expected good quality stuff in low price because I am from third country. I didn't want to argue further, so I returned home with no help.

This is not first time. In other day, I asked another guy if I can get discount on display price? He was also very rude. He could have said yes or no, but he gave me long lecture and gave lots of example of my own clothing.
Staffs are very rude and their level of tone and words are unacceptable. It is worst if you are specially from third country.

People giving good review must be staffs or their relatives.

Great customer service, staff wasn't pushy or kept on trying to up sell.

The product quality of Harvey Norman is better than Fantastic Furniture, Amart, Ikea, Good Guys, Bing Lee. Good range of bedding, furnitures and electronic.

A very good place to shop and relatively quiet and always I find the parking. So, I love to go there for shopping with my family.

I rang asking about Record Players. The woman who transferred the call clearly didnt know what I was talking about and I got transferred to furniture. A comedy of errors continued for five minutes between different places. It was easier for me to drive down and look for myself. Better training is required.

We are frequent shoppers of this store, the team in the bedding department are very friendly and helpful. Unfortunately the same cannot be said more the home appliance department. It's very difficult to get service in this section and they're not to helpful when you do get attended to.

We bought all new kitchen and laundry appliances and are delighted with the service and friendliness we received from Jerome.

One star because I can't give no stars. My husband and I went in looking to spend $6000 on a bedroom package and a mattress, two ladies were to busy talking to each other. So I went to the service desk and asked to speak to The manager and a lady who said she was the franchise owner laughed in my face. We ended up going to fantastic furniture and was greeted very nicely.

Great experience! Justin took the time to understand my needs and guide my choice to a product that exceeded my expectations and proceeded to 'wextremely affordable price! I will certainly ask for Justin again!

Great staff- efficient -and products available now

I have bought multiple furniture items from Donna who was very lovely and attentive to our questions. But the beast experience I've had with this store was the customer service provided by Peter who assisted me when I was having an issue with my Bourbon lounge. He showed me on their display model what was most likely the problem and explained how to fix it! It worked perfectly and I am so impressed that he offered so much assistance!

Terrible service when trying to return a product. Was told one thing when buying the tablet and another thing when trying to return it. They really don't care about the customer.

Nice friendly service good staff served by Donna

Really impressed with the service given to us by Emily at Moore Park... My mum was making a big purchase, so she naturally had lots of questions and Emily showed a lot of patience and responded so positively even after working a mega shift! Mum is still so grateful! Thanks

Just wanted to say a big thank you to Nick in the computer section. He is an asset to your company!!

Excellent service from Jane Zaknic in the bedding department She was very helpful in helping us make the choice for the fabric.

Outstanding service from Arthur at Moore Park Harvey Norman. I called at 8pm last night and my new washing machine has just arrived at 9.30 this morning. Having called another large appliance retailer several times yesterday, each time being put on hold for a long time with a loud, annoying jingle then leaving my name and not being called back, I will call Moore Park Harvey Norman first next time. The delivery guys were cheerful and efficient with a tricky removal and install. 5 stars!!

So the day I was so keen and looking forward to buying a new camera however ended up completely putting off by a grumpy impatient sales called David who provided nothing but unproductive service in an rather obnoxious manner. I'm a customer who knows little about cameras & would like more detailed explanation about the products you talked about so that I know what I'm getting, however you appeared to be annoyed by that. If you were aware that all the stuff you said was just so vague and unhelpful to me. I wish I could speak to someone who were professional & knew what they talking about. I'm the local around the area and always love shopping @ supa centa, but this is the first time ever I received such obnoxious, arrogant service here. I hope you read my comment and reflect your attitude to your work because such customer service is not on and accepted anywhere by anyone.

Last but not least have a bit of a smile on your face won't hurt.

Very disappointed with Sales person/Manager. wanted to buy the floor stock desk last week but ran out of time. back in the shop to purchase week after but they have changed their mind about the stock and wanted keep it on the floor ? ( Damaged Item) I think they were pushing us to buy the new one(30%more expensive) instead since we had genuine interest in particular model. Did not feel comfortable with their explanation why they have changed their mind. never back to this shop again. Stock is still in the display but they would not honour their offer

Neil in the PC section was extremely helpful efficient. I needed a laptop asap. Would recommend for business owners and business people as a place to buy critical equipment.

The staff at the Moore park store or fantastic. Andrew and Anthony helped me to sync my fitbit charge2 to my phone these guys really know customer service in an age when most places just try to get you out of their shop. Thanx guys you or the reason i shop at Harvey Norman have a great week end.

Everytime I need an appliance or tech item I shop around but always end up at Harvey Norman. The service is wonderful, prices are competitive and I really enjoy shopping there.

Walked into this store recently and was greeted with an entire speech by a sales person introducing himself and his whole life story before asking if I'd like assistance?
It was intense!
I politely declined and said thanks, but he persisted with more rants.
It's too much so I left. I will not shop anywhere I feel harassed, especially before I've hardly stepped foot inside.

All households appliances are updated. The staffs are friendly. The have a good Customer service.

Very bad customer service experience. Management argued with a customer for returning an item purchased in less than a week, and in an unprofessional and insulting way. So bad experience, never ever go there!

The worse customer service around. Firstly, when the website says an item is ‘in stock’ you expect to be able to go in and pick it up. Nooooo. It has to come from the warehouse. FFS. Say that on the website. And the saleswoman was a real piece of work. Rude and abrasive. Never again Harvey Norman. I’m done. Avoid this store at all costs people. You have been warned.

We have been purchasing items from Harvey Norman Gordon for the last couple of years. Their service has been quite good.

But our more recent experiences with them has been terrible. We were in for a replacement which was covered by product care. The store did not receive the replacement report from product care and instead of communicating with them directly, the staff asked us to contact product care. The whole issue was mishandled. We had to make numerous calls and talk to different staff to explain what was happening and when we got all that sorted we were informed that the replacement product was not Available in store.

The staff was very polite but that doesn’t change the fact that they have an inefficient stock management system And poor communication amongst staff members.

Despite this experience we went to Harvey Norman again to buy another appliance. We checked the availability of the product online beforehand. When we got to the store the staff could see that they had product in stock but could not locate it. We waited half an hour for them to figure it out and left empty handed. We then drove straight to David Jones and we made the purchase in less than 10 mins. I don’t think I will ever buy anything from Harvey Norman Gordon.

Good range. Staff not very helpful.

If you ever need help buying kitchen appliances or TV's...Steven in the one to ask for! He is so helpful and had always helped us with buying everything for our new house!

Just experienced fabulous service from Star, the manager of small appliances at the Gordon store. After a phone call about my mother needing earphones to watch TV (to keep the noise level down) to Star, she kindly looked after my mother's needs. We hope that this kindness goes to all who deal with mothers and grandmothers. Kindness is professional. You have been our Star today!

Harvey Norman Gordon bathroom shop has excellent service as usual, ordered from them many times. Would recommend . Great products.

Just don't. Terrible service, dodgy contractors, almost took the matter to faritrading to be resolved. just go somewhere else.

I think I got lucky by arriving at opening time when staff were unhurried and well rested. Good range of product and plenty of convenient parking.

Decent size store, but I never understand how some people hold their job with a bad attitude.
Once a saleswomen there snapped at me because I went with a computer item to the white goods counter. Not sure how she figured for people who don't work there that this is general knowledge.
Another time a sales guy worked me on an item, and when I said I think about it and may come back tomorrow, he turned around and walked away.

That's when you appreciate a shop like Bunnings or IKEA where they don't have sales commission.

Craig in the camera department was great and really helpful when buying a dslr camera. A super cool dude 🎸

The person who served me had no idea about computers and modems gave me the wrong recommendation realising I got the wrong one I had to go back and get it exchanged
Terrible customer service

Worst experience with a large retail store! After paying for goods in full, with receipt; they made us wait over 6 months for the items, trying to get more money out of us. Eventually, we had to go in to the store and issue a letter of demand, they finally had no choice but to give us our goods. Hope you don't make the same mistake as us.

Called the store ahead of time for a product which was meant to be on sale and once I arrived they didn't even stock the product in the store. It was a waste of my time but the floor staff has always been nice and given me a good deal whenever they could.

Carpet was to be laid beginning of May. After MANY calls ,mostly by us we got some action. Only took 3 months & laying of carpet 3 times to be finally satisfied. Staff are arrogant. Customer service is non existent. We will NEVER set foot in that store again.

Very competitive price, very good quick delivery of the items we bought from them . Very helpful staff always good understanding of the products in general.

I purchased a Lounge from this store and I couldn't be more happy. Very friendly staff and very helpful. Great product also.

We bought a fridge about 4 weeks ago. It said it came with a EFTPOS voucher of $70. When we got to the till the staff member said that it will be mailed to us. Two weeks later we went back and said nothing has been mailed. The same staff member told us to wait another 10 days. It has now been much longer than that and still no voucher. Very disappointing.

Had a great experience in the bathroom section of Harvey Norman. Diana was fantastic, knowledgable, patient (she needed to be) and offered great service. Thanks Diana

The People who work in the Bathroom section don't what they doing. Ordered a bathroom cupboard. Took a while to get it. Told to pickup at warehouse but it wasn't there! Got another call to pick up in Store. This time it was no longer in the store. No apologies! I took my money and will spend it somewhere else. No more Harvey Norman for me!

Horrible experience... salesman sold me stock they didn't have, missed the promised delivery date, could not process refund over phone, said I had to speak to the store owner.. Had to call the franchisee who was rude, condescending and insisted that I should spend 2-2.5 hours of my time to rectify their mistake! Promised to call me back, and didn't. Left him messages but no reply. Will just tell credit card company to dispute the transaction. Never again! Go with APPLIANCES ONLINE INSTEAD.

Bought a leather lounge about 7 mths ago, 1, 3 seater and 1, single chair, (recliners)$4700.00. At the time I asked the sales lady if the lounge could be split, because I thought we would have trouble getting it up the stairs. No, they don't come apart was the answer. Lounge and chair arrived, ($100 delivery fee) but we couldn't get the lounge up the stairs. So it was all sent back, $600 penalty for not taking the suite. Didn't hear anything from them for a few days, so I went and saw the manager. Now I'm told the lounge does come in a splittable model. They pay half the penalty, then deliver the chair again, and only just manage to get that up the stairs, wait another 4 mths for the new lounge, due, they say on the 31st of january 2017. Contacted them on 1/2/2017 because we haven't heard anything, only to be told the lounge has been sitting there since the 13th of january, no calls, no emails, I wonder how long it would have been before we would have been contacted. The icing on the cake was being gleefully told that the original lounge was snapped up as soon as it hit the floor, but we still got charged the re-stocking fee. So much for having difficulty getting rid of it. Disgusting service, i will never buy from them again, an absolute fiasco.

I have been a Harvey Norman customer for many years. I have always felt I have walked away with a great deal no matter what the purchase was. I have on every occasion felt the department staff have gone out of their way to make the deal happen. My latest purchase from bedding saw me deal with Brendan & his Manager Linda. I wish to acknowledge both staff members for their expertise & courteous manner & I feel a valued customer! Well done yet again Harvey Norman!

brought a computer for my new job which had issues 2 days into owning it and only used it twice to install antivirus and office, eventually got to take it back, the first time was told that there was nothing wrong with it since i couldn't recreate the problem despite telling staff it does it on its own so i was sent away and I sat in the car, opened up the computer and the fault was there so took it back in to another person and they seen the fault and couldn't work out how its happening etc. Phone tech support told me it was a hardware issue and to take it back, before going to the store. They said leave it with them for half an hour and they'll call me once they'd factory reset the computer. I went in an hour and a half later on my own accord since there was no phone call only to feel humiliated by being made to wait again to talk to someone, so after 40 mins i called it quits on looking like an idiot wandering around the store waiting. I want a refund since i'm not happy at the quality or lack of professionalism displayed. A computer should last more than 2 bloody days! and so the law agrees.

After service stinks fridge turned up damaged nothing done about it not happy with manager Jerry Harvey says on his adds that their service is good. Well Jerry not so. Won't be buying anything their anymore Rant over.

Decided to go down to Harvey Norman, bought a new tripod to add to my photography set, pretty simple. Employee's were helpful, they helped me find the actual product I was looking for! Nice store, clean, organised and friendly. Tripod was successfully bought.

Plenty of parking and great customer service. The store offers a wide range without being overtocked and cramped.

Welcoming huge selection, friendly staff, not too invasive

Very good service from both the Floor Coverings salesman Nick and Heather in the Electrical Appliances area. Both salespeople were informative, with great product knowledge. They were happy to answer our numerous questions did so in a courteous and cheerful manner.

You can buy things here.. they make it seems like they're doing you a favour by selling it to you tho.

I waited for assistance for almost half an hour with a broken foot. I was dpoken to once and told the worker would be right back.... did not come back near me. Staff were standing around talking to each other. I ended up just walking out and taking my business to bing lee

Absolutely first class customer service! The staff are well trained and very knowledgeable!

Good choice of stuff & great prices. Clearance sales are fun!

Glen at the computer repair desk was absolutely brilliant! Very knowledgeable and helpful.

I bought a NEC 34cm TV here waaaaaaay back in 1991 for $399 (cheap then). The staff were rather helpful and the TV lasted me a good 12-15yrs.....before the sound fully gave out! Great store to shop at!

Excellent. Service was outstanding and all staff very polite. Thanks i will be back.

Very good, had to reserve the product as it was not in stock at Maitland. We was helped by the staff and as it happens we decided to buy a more expensive model. Very good service

Seems easy do get photoes printed .Plus has plenty of electricial gear

Very knowledgeable staff and efficient in explaining the product I was there to purchase in laymens terms and not over the top high tech language other firms seem to thrive on. Highly recommend you try this venue.

Went to Harvey Norman in Westfield Bondi Junction to buy a notebook n headphone with my husband today. We were served by a young salesgirl,her name is Rashna who greeted us with a warm smile. Rashna is very polite and patient. She answered every question we asked thoroughly. She also gave a very good price for the merchandise. When we leave the shop, we are very happy customers. Thank you, Rashna!!

Was in need of a dash cam and was approached by a staff member by the name of Jose who has delivered exceptional customer service exceeding my expectations. The item I was purchasing was only $50 but I noticed no matter how high or low the item is, the service will be the same. Thanks you Harvey Norman.

Best service in store got a really good deal on my laptop. Will be coming everytime I need a great discount and good service.

Pretty good. Only thing i would say is tge pushing to get a warranty is pretty ridiculous. Made me so uncomfortable that I said yes to make it end - I know I should of kept saying no but after saying no 3 or 4 times he kept pushing and so I said yes. Because of that i probably wouldn't go back

Went in to buy a TV and Vac, the staff were very friendly and welcoming. And when I found a better price online they told me that they wouldn't be beaten on price and matched it. They even gave me a discount on their product care replacement plan!! Well done guys!

I bought a monitor that cost $1097 returned it the next day and was charged $250 for taking it out of the box!!!

Love the team here! Always willing to answer any questions and making any purchases as easy as possible.

Very disappointed with my whole experience. I bought a custom Macbook Pro at the start of March. I called the store today to get an update only to find out that the order doesn't exist... it never did!!!! Harvey Norman had no record of the transaction and they said there's nothing they could do for me(But they were great at taking my money). I can't believe Harvey Norman can function with such poor standards and then turn around to a customer and say, yeah sorry mate there's not much we can do. What a joke!

But Tahmi(one of the employees at Harvey Norman Bondi Junction) seemed to be the only one to come to the rescue and do something about it and apologise for the screw up. Harvey Norman Bondi Junction needs more of Tahmi!

The order for my Macbook Pro has been processed today, which is a whole 5 weeks after Harvey Norman took my money. All this only happened after I called them and wasted my time going to the store to resolve the issue.

And now I have to wait another 3-4 weeks for my Macbook Pro to arrive. All up that's 9 weeks of waiting. Waste of my time. Major inconvenience to my business that relies on the Macbook Pro. Nothing done to make it up to me.

Worst customer service ever! Went in to purchase a sat nav with my partner, asked a staff member who was in the sat nav section if he could open the locked cabinet so we could take a closer look and decide. The staff member in question looked at my partner as if he had asked him to do something unimaginable and without a word walked off! Stood there for 5 mins we looked over and saw this staff member talking to his friend and ignoring us! Worst customer service ever! We walked out and went to jb hi-fi instead far nicer and HELPFUL staff! Save your money folks!

Good service and attention from several staff, well done on a busy Saturday morning. New fridge being delivered to home next weekend. ☺

Got help straight away, didnt have to go looking for a sales perso

What a shame, this iconic store that was once family operated has possibly the most dreadful franchisee in the IT department. THE IT department told me my computer , that they were to work on, was not working and that it was like that when i took it there and all my files were gone,! Baby photos business records the lot. I was distraught. ABSOLUTE lie, funny i took it straight to windsor computers and by some miricle it was working and i have had terrific help with Windsor computers.

I wouldn't trust IT at harvey norman McGraths hill with servicing a toaster, let alone a computer, the franchisee was creepy and rude and an imbecile in my opinion. After i demanded a refund because they said all my info had been lost, i went to Windsor computers who took 2 seconds to say that all my files were still there, obviously harvey norman were confussed at best. The creepy franchisee stalked me all over the store and followed me outside after i returned to requested and got a refund on the 3 year customer care and service . I felt very intimidated and threatened. Ladies just saying

Jenny in the furniture section was so helpful. She could not have been nicer...she was friendly and professional and really knows her products well.

Some of the staff are really really helpful and go out of their way for you. Then you come home, look at your receipts and realise you shouldn't automatically trust them but check before leaving. I found I had spent $200 more than I needed or wanted to spend for something not necessary. I buy regularly at this store. Now I have to return AGAIN to query this transaction which I'll be doing asap. Am really disappointed.

I just bought a air con from harvey norman at your mcraght hill store i found rodney there so helpfull he could not do enought for me well done

My wife and I purchased a stove and fridge from Adam on a Saturday and the stove was installed the next Tuesday along with the fridge delivery as promised. All went smoothly ,thank you to everyone Colin

I walked into Harvey Norman at Mcgraths Hill staff standing around not even coming to see if you need help or some advice on laptops. No one said we won't be a minute. Worst customer service. When leaving a lady over heard me and said i will get someone to help you now. Sorry i am now going to Office works where we have now just bought 2 laptops. Your service was so unprofessional. I won't be coming back to Harvey Norman at Mcgraths Hill.

Harvey Norman, our ancient entrepreneur of Australian white goods and home furnishings once more provides us with an amazing air conditioned retail experience. With 18 months interest free, you can be assured you will spend more than you wanted to in goods you didn't need or didn't know you needed. Whilst the McGrath's Hill store isn't particularly large,the staff are super friendly and willing to help you sign you up and over for their ready to eat credit services anytime. This will no doubt help keep Mr Norman's pockets full. We love you Harvey

I loathe going to Harvey Norman. You're not the cheapest and you have the worst customer service. A large range can not be your only positive element.

I stood in the store this morning for 15 minutes waiting to be served. I didn't have questions, I just wanted the boxed product I already determined I wanted. 15 minutes walking towards staff to get some assistance. I didn't want to be there any more than the staff wanted to serve anyone!! Other people were also waiting.

Computer franchise section of Harvey Norman Balgowah I have found to be well stocked and staff have been informed.

Bought all my bathroom accessories vanity and oven dishwasher washing machine and dryer. Wait for sales. Take your best price and they'll beat it.

Staff are attentive , helpful and eager to do a deal . Also your records of purchases stay in. The system in case of any issues in the future. Peace of mind shopping here!
easy for parking too! I bought my new kettle there last week
A few months ago I got a room air conditioner in the heat of summer
All is going well , thanks to the staff !! Love the helpful attitude 😁

It all depends on the sales person. Bought a fridge from a woman who didn't seem to want to be there and (subsequently observed) avoids all contact if possible. But one of the guys in the electronics area is brilliant. Helpful, knowledgeable and patient.

Big. Furniture, Appliances and electronics. Staff is friendly. Good offers.

The guy in the computor sales part was rude and was chewing gum while trying to upsell me on stuff i didn't want or need. I walked out politely and shopped elsewhere.

Poor service. Really difficult to find a staff member who can help you then they will try and upsell you on extended warranties and memory cards. I just want to buy a GoPro. It shouldn't take 20 minutes and 4 staff members to buy a product that's sitting in a display case right in front of me. Do yourself a favour and buy it online instead.

Friendly and efficient sales people. Had a great sales person to help with my TV purchase and a very knowledgeable lady to help with a washer and dryer. Changed brands and very happy with my final choice. Technicians who installed my TV were brilliant. Turned up on time, and didn't leave until I was completely happy.

Terrible experience trying to purchase a laptop here. Staff have no idea what they are talking about and will try and sell you unnecessary products wth false claims. Also, they will happily take your money and then refuse to give your you product.

We went in looking for a camera on Saturday, we got Sagar and he was brilliant. Very passionate, listened and was attentive to our needs, helped with everything, was not pushy and basically gave us a lesson in photography. Even a little discount to sweeten the deal and put us on our budget. Amazing experience Thanks so much Sagar and HN

I had a really positive experience here today. I was given enough time to think about whether I wanted to make the purchase or not and I was able to negotiate (within reason) the price. I did find that there were too many staff each wanting my service which I found a little intimidating but overall I felt like I walked away with the product I wanted at a price I could afford.

Just purchased a laptop last Friday and it has problems on the first day then I have called to ask for exchange, the staff said in 14 days they can help to exchange new one for sure.
When I came to the store he was helping me to check and that problem really happens here again! The staff also kept saying that's weird it shouldn't like this for the new laptop.
After he trying to do something then it works at the shop but I just told him how can I believe this is product doesn't have any problem? Because I just bought it at the first day it already has some problems? And I am going to oversea soon, so can you please just exchange a new one for me? He said most of new laptops has same problems in the beginning, but when I said my previous and another laptop never like this he replied to me "You can't compare with other laptops " ?!
In the end he told me his manager not here today and when he called to ask the manager said no exchange until the problem happens again tonight!!!
How can I bring it and the laptop case come back again and again ?
Anyway I don't know is this situation common or not but they shouldn't say they can exchange for sure when they see the problem.
Btw I paid $784 and it shows $150 discount at that time and today when I back to the shop it's $744?! And one staff told me that's original price?! How come?

I came into Harvey Norman a few days ago to look at a few of the phones. I was assisted by Rohit, who provided me with exceptional customer service and knowledge about all the products. He was able to answer all my questions as well as show me the best deals I could get with a plan. The process was easy, efficient and I couldn't be happier with my new phone. Thanks again Rohit!

Tried to charge me $100 extra hoping I wouldn't notice. I almost didn't. From the way they did it it was clearly intentional.

One of the staff was very patient and explained all of the features of home entertainment systems. This was better than the Telstra shop salesmen next door that ignored me and lost a sale.

EDIT: it has been a few months since I last visited this store. The same salesman recognised me and was polite but I didn't appreciate the bag search by the guard at the entrance. Even questioning my laptop. I only came in to look at a new TV!! Absolutely ridiculous!! Lazy man should have watched to see where I went. Won't be coming back.

I honestly don't know why reviews are so poor, although I guess all the bad reviews usually wind up on google.

I visited Harvey Norman recently, on this occasion to switch my phone to Optus. I honestly cannot believe the level of service I received! Rohit and Roy were amazing! And they even stayed back 10minutes beyond closing to allow me to pick up my phone.

More-so, I love the quality and range of products on offer at Harvey Norman, coupled with the service!
You never get such good attitudes at JB-HiFi, nor the knowledge !

Harvey Norman have truely set the bar for me and I wouldn't be frequenting any other appliance store - above and beyond every time I have dealt with them!

I went to HN Broadway to buy Macbook Pro the other day and was served by the salesperson named Aryan. The service was excellent and he offered me different options at a very good price point. Excellent customer service and Highly recommended!!

Make sure you ask for a full demonstration of the product you're interested in buying because they will not exchange it if it does not do what you expected it to. I spent an hour deciding which microwave to purchase and was explained some functions by s very pushy sales person about the functions and was lead to believe that the one I purchased had the functionality I required and once I purchased the microwave I realised it did not have the functions once I read the manual. Now they state that once the box has been opened it cannot be resold as a new product because it had been opened. Now I don't know how to get to the manual without opening the box first.

Buyer beware

Worst customer service ever. Do not try and print your photos here. Staff are not properly trained to use equipment. Waited 5 hrs to end up asking for a refund because no one knew how to work the printer and the manager didn't bother showing up when called.

One of the staff was very patient and explained all of the features of home entertainment systems. This was better than the Telstra shop salesmen next door that ignored me and lost a sale.

Just happened to be going past and thought I'd drop in to look at bluetooth speakers as I needed to replace the one for work. Was very interested in a Phillips one and was just about to check out the sound quality by hooking it up when I was asked again if I needed help (this was the second time by this staff member, and the third time overall). I said no I'm fine and the guy (transvestite) insisted on standing there. I repeated I'm fine I don't need any help but he said 'well this is my area', 'and sarcastically remarked how he didn't know how I was going to check out the sound with no power. It already had power, one of the features I liked about it was it had an in-built battery. Anyway, after a further request to leave me alone he wouldn't so I said I'd just go and buy it somewhere else, which I have. I got further attitude from him/her as I left, and he was obviously talking about me with another staff member as I left. So well done Harvey Norman, what should have been a simple pleasant experience turned into an unpleasant one because of your poorly trained staff. It wasn't a big sale you lost, just $50, but you have lost a customer.

Worst customer support ever
They promise something and then they tell I they can't at the last second
Desgraceful!!!!

Hardley Normal. Big rip off. This is where all the middle-aged white folk go. They will be out of business once Amazon opens its doors here.

Staff are not helpfull in the computer section furniture is and other house hold appliances are ok

Tried to return a product that kept tripping my electricity, i tried the same product at neighbours house and had the same outcome. I returned the pruduct the next day and was served by franchisee owner Bruce Yu, after he plugged it into a power point and it didn't trip his circuit in the store he refused to replace or refund he rang the manufacturer and they said they will charge him to test the product so he said for me to contact the manufacturer and handle it myself, I wasn't happy his response was go contact fair trading. Product was only $150 no point in wasting anymore time and effort, bring on Amazon.

Just like all the other chain furniture and electrical stores. Make sure you do your research on prices before you go as they have a lot of things marked up higher to catch out lazy shoppers. Staff are helpful and will usually match prices.

My experience was very very bad. The store owner Eric was rude and uncooperative. One of the sales assistants told me when I purchased my laptop that if anything happens under product care I will be immeadiatly refunded but rather I spent 2 hrs arguing with him and still could not receive my warranty claim.
NEVER GO HERE, VERY RUDE AND INCONSIDERATE

WATCH for the fine prints that no one tells you about. My husband and I spent over $20,000 3 years ago at Liverpool Harvey Norman. When we bought our new lounge we were told we would get 5 years WARRANTY, little did we know the stitches of the lounge WAS only covered for 1 yr. At what point did ANYONE explain that to us. They take your money and no one wants to know about the fault.

On top of the grief, they sold us Guardsman package which is supposed to cover extra warranty on your lounge. BUYER BEWARE!!! DO NOT BUY the GUARDSMAN PACKAGE if they try to sell it to you. That's another company that doesn't want to know about your lounge if there is a fault. They were rude and you have to chase them continuously and when you do, they blame you for the fault and tell you to chase Harvey Norman.

People DO NOT purchase anything from Harvey Norman! If you have a faulty product no one wants to know about it. When I spoke to a gentleman Ahmed yesterday about my lounge he stated that the stitches were only covered for 1 yr, then I told him when Gabriel sold it to me I was told 5 yrs, no one stated 1 yr on stitches!!!!!

I'm beyond upset with both Harvey Norman Liverpool and Guardsman Australia who both tell me to go to the other! I will NEVER purchase another item from Harvey Norman!! This is a warning to everyone!!!!

I was adviced that my order will be dispatched within 3 days,its been 5 days m still awaiting for my delivery and still no clarity about the status,never expected this from harvay norman online service. Will not recommend anyone .0/0

Avoid this store at all cost!! Untimely delivery, customer service is zero!! Paid full amount last week for a cooktop and oven at Liverpool store and I was promised that it will be delivered this week. Staff promised to call back this week to confirm delivery and installation which didn't happen. When I called today, they said it won't be delivered his week and not willing to refund my money as I won't be home next week.
I was told that I will have to wait till later this week for a staff member to call me and to tell me that it won't be done this week.
If you can't keep your promise why don't you refund my money?
Never going into HN store again. Poor customer service!! Avoid at all cost!

To buy something from here there are no issues but a warranty claim, holy chit stop the boat turn around and get the f out of there.. these guys are rude and dont give two fs about you and your faulty product and will laugh in your face. Lucky I use to work for Harvey Norman and have contacts at Auburn who helped me out.

A corporate pack of thieves. My leather lounge is delayed beyond the agreed timeframe, they don't know when it's coming in (not even an estimate timeframe), and yet they refuse to refund my $600 deposit... I'm absolutely gobsmacked! Best to AVOID these guys and save the headache.

terrible customer service. will never ever go to this store. changed the delivery time of my refrigerator 3 times. and at the end what they told me was if you are unhappy , take the money back. lol. after 1 week of all those stress of going to store choosing one !!

Use to always go here when I was a kid to look at the tech section and find all sorts of cool stuff, since returning after a long time I felt disappointing as the shop was now a ghost town and felt empty at times like there wasn't enough stock for the store. And prices did not seem competitive.

Handy for Great Electrical

Done flooring with these guys , avoid if possible terrible job, is taking months to just get it replaced. recommend finding your own tradie dont use the middle man like these guys, they hire cheap unprofessional fitters with not much experiece in the trade. It was only a small bed room..
The customer service is garbage when it comes to calling you back an organising installments under product fault/poor installment. Spend the extra coin to save the drama l would have if only l read a review like mine.

Very helpful staff and excellent prices.

I bought my refrigerator and laundry washing machine form here high quality with freindly staff

Some times if your after an item , you will go to a store to look at whats on offer , ask a few questions , go home to decide , you are going to buy but after making an informed decision. Went away with the impression from the salesgirl that if your not buying your wasting my time. Too pushy Harvey Norman, but she really did know what she was talking about

Rude and unhelpful staff. Don't offer any reasonable solutions when the product they have sold is faulty. Stay away.

Very good store for sofas, tables and chairs !
Big sale in this moment " spring sale " 50 %

Staff and stock not great went to buy a tv and all reconditioned wat r u doing harvey norman i went to jb

easy going. pretty chilled. They sell stuffs cheaper but check thoroughly

Recently bought a dishwasher at price we were happy with given it was floor stock, but now it is equivalent to buying a seconds product at an inflated price. The sales person said it would be packaged and ready for collection in a week as another product we bought was to be ordered in. My expectation was that the store would wrap the dishwasher properly for transport in cardboard. The thin layer of bubble wrap is not enough protection and to top it off the staff loaded it onto its side where there was no bubble wrap. Very poor response from the store when I emailed the store to tell them of the damage caused, just thanking me for bringing it to their attention...no offer of compensation or replacement. Not likely to shop there or recommend this store again. Very disappointed!!

Was about to buy a $600 vacuum cleaner but got booted out cos it was 5.30pm. Very rude and unprofessional assholes!

Decent prices but limited choice

Good selection, best Harvey Norman

Jess was factual, fresh, and fantastic with her help, knowledge and attitude. And if you think that’s good, then the Harvey Norman experience only got better with the delivery by Perfect Paul, who was timely, extremely helpful and happy with it. Well done HN Batemans Bay and massive thanks!

Great price, excellent service by staff and delivery men. Nothing a trouble even though a difficult job getting our fridge upstairs. This is the sort of high quality start to finish service that is lacking in too many retail outlets. Will be return customers.

Knowledgeable staff that offer information and good insight instead of pushing you for a sale.

Over priced old technology at latest new technology prices you'd be a fool to buy your electronics here staff are rather rude at best

I am new to the area, needed help and a lovely young lad named Josh was very helpful, with a lovely nature and a very friendly disposition. I have been back several times and I always ask for Josh. Great person.

Lots of electrical and electronics goods, tends to be expensive, but I did get a decent toaster for $30. Staff not hugely knowledgeable about tech, so do your own research.

My shopping experience in harvey norman batemans bay . The other sales people pass service on and cant call a customer more then 1 time especially when u order something instore and leave a deposit it takes forever ill get my receipt n prove a fact. Word of mouth is handy

Disgraceful customer service. We rang this store to order certain items. We're told on five seperate occasions that someone would ring us back within the hour,it never happened. Finally went into the store only to be told that the items had not even been ordered. Ten days later!! This store is rubbish...I would not recommend them to anyone and we are locals. I expected better. We have taken our custom elsewhere.
I will spread the news of their abysmal service far and wide.

The electric side I found to be knowledgeable, helpful ,friendly and mannered.

Exceptional service on Monday 17th by a young lady in electronics. She advised they didn't have the product I was looking for but could source it if I provided details. How often do you visit shops to be simply told haven't got it and the story ends there

Yesterday i went to harvey norman in mudgee to buy a new computer .
I must explain that i am an older model and dont have much knowledge in computer technic .
Hoping the staff there could help me out with some questions and explanations about performance of a specific computer i thought might be the right one for me , i must say no one could answer my simple question on what core it runs on . Then , they did not have the one i thought buying new in a box but only as a display .
Me asking for a discount on a display item got rejected . Why would i want to pay the full price for a "second hand " item. So i decided to buy online . For $130 dollars less then harvey's.
So much for buying and supporting local business.
Having spend thousands of dollars at this shop in the past few years before i was very disappointed .
I think i will not be back there again...

Great store. Great staff

Always a pleasure to shop here what lovely team that work's here

Four staff chatting with each other not bothering to come over to assist. Poor form Young H.N.

Majority of staff are nice and helpful. Shame the same cant be said about management who cant run a store and who are ripping of their own employees and the customers.

I have found the management to be poor in quality and service through personal purchasing, professional dealings & when job seeking as a youth.

I'll give 1 star in respect to few helpful employees this store has held over the years but am disgusted at how management handles business and treats their customers. This is why more people shop online.

Helpful but not pushy

M m mm
. Weight my free paysite xxxmasssagemassage

Customer service is simply superb! Product price and services are genuine and the better value for your money than any others! This is the reason why I am a regular customer to Harvey Norman!

Sells lots of good stuff but it is hard to find without an assistant.

Rude service, when needed a repair they would not listen to me and did not think I was actually having a problem.

Obviously not wanting sales. Had to try out goods ourselves. Man at checkout friendly but no one else spoke to us despite spending a good 5 minutes looking at the one item.

Very hard to get the attention of staff when I needed help with a purchase. Don't worry though I purchased my $800 printer at officeworks where they quite eager to help.

Thanku Matt ,best customer experience Eva :) ur knowledge of products is a credit to u :)

very good store. good service and products. always come here to get my electrical goods.

There's always a lack of staff around. But quality of products always good and when there is someone around Te service is ok.

Great service when we visited today,very helpful staff,Margaret and George. And a demo of a fantastic ironing system called Laurastar,by a lovely lady named Ingrid. If you do a lot of ironing this is for you..I love the steamer.

I had a problem with service at Campbelltown and complained. The Manager Rebecca dealt with the problem extremely well and we will keep going back to Harvey Norman. Very happy.

Absolutely FANTASTIC service from Harvey Norman Campbelltown recently. My mum had purchased an item that arrived not quite right. Without going into detail, she wasnt very happy. She decided to call the store and spoke with Adam from the specific department who was BRILLIANT!! An asset to the company he went above and beyond to make sure mum was happy.

It was fast and very professional. Very happy with the service

Good selection of products, service and quality 10 out of 10 😀

The computer department sales team are the best. Great customer service and very friendly

The setup is welcoming. A staff member available in each corner was very helpful. The prices on furniture was slightly on the expensive side. I wanted a coffee table but paying over $500 for something so basic was ridiculous. Parking was good.

Amazing store and A class staff! From the moment I drove into the large car park I realised they offered underground parking so I parked there and it was very convenient with an elevator entry straight into the store. Entering through furtniture it smelt great and was so clean and well laid out and there were plenty of friendly staff to greet me. Following through to the Electrical department and then onto Audio Visual I noticed a lot of attractive displays and new technology and when checking out the new OLED range in TVs I was pleased to have a very refreshing and informative experience with the sales representative who was prompt, knowledgable and not pushy which I appreciated, was also very personable and quite funny too. They have all the latest technology and it is displayed immaculately, the most amazing thing I noticed was the large home theatre rooms at the back of the store which were decked with sound proofing, beautiful lounges and red curtains. Amazing and refreshing store, this was my first visit and I'm sure there will be many more to come! Thankyou HN Campbelltown 🙂

Have purchased a number of items from this store in the past 20 years, and honestly have never had a bad experience. The times I've been there, I've been lucky to be attended to by sales people who appear knowledgeable. Nine times out of ten, if I ask for their best price, I can get it and, several times they've matched the price of an item seen cheaper elsewhere.

loved the service but it took a while get the item i wanted but eventually i did the team there are extremely nice

Most useless place on earth. You get to stand around for 25 minutes, just for them to ignore you.
Then they only try and upsell you something more expensive.
DON'T WASTE YOUR TIME. Go to Bing Lee two doors up.

Harvey is our first stop shop for nearly everything from furniture to comouters, vacuum cleaners to coffee machines and lots more.

This morning I was at your store,I waited about 5 minutes at the camera counter no problem as I was happy to just have a quiet looks.sales man comes along quite helpful but with no battery's charge not much he could show me,so I said no problem put one on change and I'll come back later.
So about 45 minutes later I return I stood there at the camera counter for about 15 minutes and was completely ignored so I left.
Anyway I got a better deal at JB HI-FI

I love Harvey Norman stores for their range, service and knowledge. I did take one STAR off because I feel frustration waiting or finding a sales person to help. But you have their attention, they are all fantastic. I also love that I can call and request a receipt of purchase sent at tax time. Great system! Thank you

Great retail. Pricing is normal but staff are very very friendly and helpful.

Today we were provided with such great customer service from the Warrawong staff member Sean. We were after a portable air conditioner and he didn't try and sell us the most expensive, he went through all the models, had great product knowledge and helped us make a decision on what suited us and our home size. We accidentally took home the model below ours and Sean was right onto it calling us straight away. We had to phone back to ask a question whilst assembling it, and again he was so helpful and polite. Thank you Sean for a great experience today.
Can't say the same about the sales person who we bought our TV through.

Great friendly service, very helpful staff , make buying furniture , computers etc a breeze with their help and knowledge .Highly recommended. Well done guys.

Just wanted to say what a wonderful representative Jackie is in your floor covering, tile department. So helpful - nothing was a problem. Exceptional assistance Jackie. Thank you!

Good deals very helpful friendly staff

My experience with Ben, Natasha and Tracey from Flooring was excellent, nothing was a problem their customer service is excellent, their floor layer Tyrone was amazing ,he did an excellent job, i highly recommend the team at Harvey Norman Flooring.

Great variety​ of goods. Reasonable price that gets better on sale

A stalwart of the Wollongong home goods retail scene. As with all of these stores, your experience can vary depending on individual staff but my last two visits, the bathroom equipment and a warranty return, I had an excellent experience.

About normal for Harvey Norman except it is quite a small store by Harvey Norman standards. As over-priced as most stores in Lithgow are

Very helpful staff.... great product

Some of the staff are exceptionally helpful but some can be downright rude at times. Some of the stock is worth the price while some is really overpriced for the quality or, in the case of computers there, outdatedness. A mixed bag, but there are predominately good staff and there's value to be found but make sure to shop around before deciding on buying there.

Small country style store with very friendly staff. Parking at rear.

Great place to buy your white goods and gaming consoles along with comfortable beds

Okay customer service but unable to help

Doesn't always have the best selection.

A good shop if you want something

There are some nice people here who are very knowledgeable and have the right advice, shame we get cornered by Pam every time we go there who is only interested in a quick sale.

Davica was very helpful when Harvey Norman was having the Super Saturday 24 hour sale at the Blacktown, I arrived around 4:30pm in the afternoon, so especially after a long day, she still gave a 100% customer service assistance - Thank you

Great customer service, although I got the wrong product the first time, the staff I met today happily exchanged it for me.

Claimed they could not price match as other store offered EXTRAS with their cheaper product. Contacted other store and they did not offer any extras. Harvey lied so as to avoid price matching.

EDIT: After extended discussion and much convincing, Harvey did indeed price match and offered additional extras to make amends for their previous skeeviness. Management is still quite difficult to work with and can make the shopping experience frustrating.

Highly recommend Harvey Norman Blacktown. Have purchased new lounge, 2 wall mountable T.V's, DVD and soundbar, fridge, washing machine in the last 6 years. Always helpful, cheapest pricing and easy transactions.

I have bought a frontloader washing machine and dryer from this store and the staff in the white goods department were extremely helpful , They spent time explaining the differences between models I was there for over an hour so for them to take that time with me is much appreciated.
NOTE: I HAVE EDITED MY FEEDBACK BASED ON A RECENT EXPERIENCE WITH BUYING A FRIDGE , TOOK 30 MINS FOR A CUSTOMER SERVICE PERSON TO HELP ME AND WHEN THEY DID SUPER SLOW AND DIDN'T HAVE MUCH KNOWLEDGE

Worst customer service, all the electricals were priced higher than Auburn store. And the staff didn't do any price match.

Purchased carpets and hard wood flooring from these guys and locked in a date for installation. We arranged everything to move out of the rental place as everything was locked in and a week later we received a call from Harvey Norman saying they can't do it on that date.

We looked like jokers to the rental agents and burning money paying rent further and had to arrange another hard wood floor installer by looking up one ourselves.

Unprofessional and would not recommend.

Very disappointed with this store and the customer service provided. Worst experience ever, the staff does not want to help. When we buy a product the staff promises that you will receive the product within 5 business days and the product does not arrive for months. When the question was asked, they just say it is not their fault, customer service is so bad. They just lie and provide false promises

They say shop with confidence. Simple question, how can you shop with confidence when you have bad customer service and providing different goods to what was promised?

Absolutely horrid Store with incompetent staff in the technology section. Will never shop here again. Terrible customer service and bizarre and retarded policies regarding refunds. I returned a MacBook Pro, for the third time might I add, asking for a refund and it took over 2 weeks to process despite the staff constantly stating it would take two days maximum. They are manipulative and overcharge for almost all electronic products.

We will remember them
#LestWeForget #ANZACDay

Wishing everyone a safe and happy Easter long weekend!
Planning some shopping? Check out our public holiday store hours here https://harveynorman.findnearest.com.au/ or visit www.hn.com.au to shop online!

From all of us at Harvey Norman, we wish you a very Merry Christmas!

We will remember them #LestWeForget
#RemembranceDay

Shopping this long weekend? Find our Queen's Birthday trading hours here https://harveynorman.findnearest.com.au/< br>

Don't miss our Major Cooking & Dishwasher Weekend! With major deals across cooking & dishwashers you can bag yourself a bargain across a huge range of products. But hurry in quick - sale ends 28th May!
Shop in store and online: https://goo.gl/4LT88O
Stock may vary between stores. Offers end 28/05/17... Terms and conditions apply. See in store for details.
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Make the most of this weekend with our Super Saturday sale! With special offers available online* and at your local store for 1 day only, you don't want to miss out! Sale ends May 20th
Shop now: https://goo.gl/XRQo3P
Stock may vary between stores. Offers end 20/05/17... Terms and conditions apply. See in store for details
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At the going down of the sun and in the morning, We will remember them.
Lest we forget
... #ANZAC #LestWeForget #ANZACDay2017
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We'd like to wish everyone a safe and happy Easter long weekend!
Stores are closed today, but you can find our trading hours for the rest of the long weekend here: https://goo.gl/1pFCxi
The Great Easter Sale is on now! Find amazing savings in store and online. Don't miss out - sale ends April 17th! https://goo.gl/DfEBLp

Grab a bargain during our BIG Brand Home Appliances Weekend! Save BIG across our range of washers, dryers, kitchen appliances, air conditioners and more. Don't miss out - sale ends Monday April 10th.
Shop in store and online! https://goo.gl/UoPf0V
... Stock may vary between stores. Offers end 10/04/17 Terms and conditions apply. See in store for details.
See More

Our Computer Mega Deals sale is back! Get mega deals across all the leading brands including Acer, ASUS, HP, Lenovo, MSI, and Microsoft Surface Pro 4. Hurry - sale ends Monday, March 27!
Shop the sale in store and online: https://goo.gl/mdwdA9
... *Discounts off normal ticketed price. In stock only. Stock may vary between stores. Offers end 27/03/17
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Get sensational deals during our Big Deals Weekend! Save on audio-visual and home appliances! We've got deals across TV and audio, small appliances, fridges, washing machines and so much more! Don't miss out, this weekend only!
Shop in store & online: https://goo.gl/oFyWup
Offers end 20/03/17... Terms and conditions apply. Stock may vary between stores.
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Grab yourself a bargain this Cheap Thursday! These offers are available online and at your local store* for 1 day only, so don't miss out! https://goo.gl/ty1Z1U
*Not all offers available online. Stock may vary between stores. Offers end 09/02/17

We’re in the final days of our Half Yearly Clearance at your local Harvey Norman Flagship Store @ Auburn!
Grab yourself a bargain across a huge range of products. Hurry, sale must end this Sunday!
Offers end 01/07/18... Terms and conditions apply. See in store for details
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It was great to be recognised for our commitment to providing the best in store experience at the recent Cumberland Local Business Awards!
Come visit our Flagship store to see what the fuss is about!

Harvey Norman Flagship Store @ Auburn's famous Carpark Sale is back this weekend! So many hot offers, we can’t fit them in the store! 2 days only - Saturday 26th and Sunday 27th May
Scratched, dented, cancelled orders & supplier direct deals all priced to clear!
Offers end 27/05/18... Terms and conditions apply. See in store for details.
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Want a free cupcake? Come down to Harvey Norman Auburn tomorrow 9:3:18 from 10am-12pm for a sneak preview of the soon to be released Samsung Galaxy S9 and experience the amazing camera in slow motion. Don’t miss out on S9 pre-order offer, Bonus wireless charger! (valid until 15/3/18)

Our Lunar New Year sale ends this weekend, with Chinese cooking demonstrations and a lion dance in store 3pm Saturday & Sunday!
PLUS if you spend $250 or more get 10% of your purchase back in Harvey Norman gift cards.
Terms and conditions apply - see in store for details.

Our Lunar New Year sale ends this weekend with Chinese cooking demonstrations and a lion dance in store 3pm Saturday & Sunday PLUS if you spend $250 or more get 10% of your purchase back in Harvey Norman gift cards. Terms and conditions apply - see in store for details.

We’re celebrating the Lunar New Year at the Auburn Flagship Store. Our Lion dancers will be back 3pm Sunday 11th February PLUS if you spend $250 or more get 10% of your purchase back in Harvey Norman gift cards. Terms and conditions apply – see in store for details.

Lunar New Year Sale on this weekend at our Auburn Flagship store and to celebrate we have Chinese cooking demonstrations and a lion dance in store 3pm Saturday & Sunday. PLUS if you spend $250 or more get 10% of your purchase back in Harvey Norman gift cards. Terms and conditions apply - see in store for details.

Saturday 4th - Sunday 5th of November
Samsung Family Hub 2.0 Demonstration More than just a fridge - learn how to use the interface to create shopping lists and order groceries online, explore recipes, sync family calendars, customise with apps, play music and so much more.
... Saturday 4th - Sunday 5th of November
Acer Games Zone Come in and check out the latest gaming gear from Acer, and play against the pros from the Predator Gaming Team.
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It's all happening this weekend at Auburn!Come join us at the newly renovated Auburn Flagship store this weekend for these exciting events! Try delicious food and coffee from the Sunbeam Street Eats team, test the latest Mixed Reality technology and watch Gary Mehigan cook up a storm. Learn more: bit.ly/ABWK417

Come in and experience an exciting and interactive shopping experience at the Harvey Norman Flagship store at Auburn

Saturday 7th October
11am-3pm Neil Perry Live Cooking Demonstration Looking for cooking tips from a true legend? Neil Perry is one of Australia’s leading and most influential chefs, and is the founder of the successful ‘Rockpool’ empire. With the Neil Perry Kitchen range of appliances designed to enable restaurant-quality cooking at home, come and see Neil cook recipes that showcase their unique capabilities.
... Saturday 7th - Sunday 8th October
HP SPECTRE CERAMIC WHITE PREVIEW Experience the latest in fashion and style from HP. It’s the world’s thinnest touch laptop, and there’s an exclusive bonus*¹ Arctic White mouse (valued at $99) when you pre-order.
10am–2pm BREVILLE BARISTAS A must for all coffee lovers! Come and see the latest innovations, with brand ambassadors in store.
COFFEE ART DEMONSTRATIONS Pablo & Rusty will show you how to make your next latte into a work of art!
SAMSUNG VIRTUAL REALITY EXPERIENCE Come and experience this immersive virtual reality technology with the incredible Samsung Gear VR headset and the 4D Motion Chair. Take a turn and sample the expansive collection of Gear VR experiences including F1 racing and thrilling rollercoasters – they’ll take your breath away!
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Come in and experience an exciting and interactive shopping experience at the Harvey Norman Flagship store at Auburn, with innovative layouts, prestige formats, exclusive offerings and immersive showroom experiences.
Learn more: bit.ly/HNAUBURN

NEVER EVER purchase ANYTHING from here!!!

Like others, who have posted on this site, all they want to do is make A SALE and then wash all responsibility..

We have purchased many items, white goods, beds, sofas, electricals etc, etc, and purchased 2 sets of dining chairs and tables which have deteriorated terribly within 2 years.

Ben the manager, stated that WE must have misused the chairs and because the 12 month warranty had expired he could not help us further regarding replacement.

HOWEVER, he was more than happy to sell us NEW chairs at a cost!!

We will NEVER purchase anything from here again.

UNBELIEVABLE harvey CRAP norman!!!

Very good service. I always come here to buy things and when I do its always a pleasure.

Very nice staff in photo lab, very patient and helpful, Thank you for the great service.

Hi this is a "bouquet" of thanks to Anthony who very graciously spent time with me and my iPad this day. He should be a contender for "employee of the month" He was very polite patient knowledgeable and helpful. I wish him well and would also say he is a credit and a big bonus to your Store. Very Good Luck Anthony. Kind Thoughts and many thanks . Suzanne Nicole from Brightwaters

Was served without having to wait too long. The sales person was very helpful. Howevee I was a little disappointed that I was not asked if I needed help to set the iPad up. When I have previously bought iPads and Samsung Tablet before this help has always been offered. If the department was busy I would have understood but it was not busy. Had this been offered I would have given 5 stars.

I would like to say a big thank to Adam in electrical. Helping me with my product care and organising contact numbers. Excellent customer service 😀

Mid range Harvey Norman electronics one side furniture the other...

Very run down store. Needs a refurbishment desperately. Staff are kind and helpful though.

The staff are not attending nor helpful in anyway. I would never recommend Lake Haven store again.

I asked a staff member to explain the photo print units. They neglected to tell me the photos autocrop causing me to waste my money. They did not care and pointed at a sign and told me to run the photos again.