Hawkesbury Heating

A very pleasant experience dealing with a local business. After shopping around for a new heater we decided to visit Hawkesbury heating. The person who we spoke to was not sure if we could achieve what we wanted so he arranged for an installer to visit and have a look. The installer Steve, confirmed that we could fit a heater in the restricted space we had and we arranged for the heater to be fitted. The service, delivery and fitting all went like clockwork and the finished product is excellent. I would like to thank the staff of Hawkesbury heating and the installer Steve for the great service and brilliant work carried out throughout the whole process. I would most definitely recommend Hawkesbury Heating to anybody looking to purchase a new heater.

Eureka!
I would have no hesitation in recommending Hawkesbury Heating and their select installation team. After a minor hiccup the job was taken under George’s wing and guided through to completion. Many thanks to David for helping us choose the Eureka wood burning stove, to George for his good business management and especially to Matt Lowe and Mitch for their expert installation skills above and beyond the call of duty. Matt and Mitch were thorough with an attention to detail, widely experienced in installing wood burning stoves but also with an everyday thoughtfulness in tidying up thoroughly after the install. Matt was also kind enough to reinstall an unrelated roofing tile dislodged by a wayward possum the night before the install. All good, much appreciated.

The whole team was just wonderful, first they tried to replace parts on the spot and assisted me with replacing our fire place. Friendly and professional advise and very helpful, they managed to get our new fireplace installed the same afternoon! Life savers! Thanks so much again

Extremely unhappy and disappointed with the service we’ve received. After spending $20,000 on a fireplace we are still waiting for the trim to be done more than a year later. We’ve had to chase up number of times with no answers. They are very nice when trying to sell you something but once they have your money good luck getting some help!!!

Thanks for your reply, unfortunately that’s not the case. We were told by George when he came to our home to measure the trim that the $1200 we paid for delivery of the fireplace was including the trim and it’ll be done as soon as the building was finished which never happened. Also I’ve attached photos of the finished trim which was only installed after we wrote the first review on here. firstly I don’t believe this is worth $2000. I wouldn’t even accept this for free to be installed in my home. As you can see in the images it’s damaged all my walls, doesn’t fit properly and it was glued on crooked. I’ve now had to pay someone else to come and take the trim down and fix all the damages and have the walls painted again. Next time please be clear with customers about what they’re getting and don’t send unprofessional tradesmen to a customers home.

Fantastic customer service.
Better than my closer local dealer.

Quick installation with no issues.
Easy to deal with and great dealing with a family business.

Photos are of finished installation.

Blaze 600 Installed.

Cat = optional extra

Thanks to the team from Hawkesbury Heating. Very easy to deal with and a great product at a great price. Highly recommended.
Nathan

I shopped around and am glad that I chose to go with Hawkesbury Heating. They made everything very easy for me. It's nice to deal with a family business. Thank you!

Matt Lowe and Jayden attended our place for a warranty repair for a cracked fireplace box. Not only did they replace the box, but installed a whole new fireplace. Both Matt and Jayden were professional and efficient, ensuring the new fireplace was complete and the house cleaned prior to leaving. I would highly recommend both Matt and Jayden. Outstanding customer service!!!

My husband and I decided to go to Hawkesbury heating to pick the perfect fireplace for our new home. Being from Goulburn and building in Crookwell, we looked locally and also in Canberra. After checking in several stores we were left even more confused on which one we should buy as it felt like every other store just wanted us to buy the more expensive option without really explaining the pros or cons.

We were greeted by David, and after giving him some more information about where we are building and the size of our house he was able to point us in the right direction. David was the first person to actually ask us what we like and took the time to understand our needs.

David was helpful, and able to answer all questions we had. This gave us the confidence to finally make a decision after weeks of shopping around.
Thank you David for your advice, time and great customer service.

Many thanks to Matt & Lachie the installers who arrived on the day specified, on time, and installed our Eureka wood fire expertly and professionally. Matt gave great advice from operating the stove to choosing the right wood. We are thrilled with our purchase and service from Hawkesbury Heating. I would definitely recommend them. Renewed thanks especially to Matt & Lachie for a great job, well done! Very happy customers.

Very large range and expert advice on heaters

Superb. Couldn't have hoped for better service. They have a huge range of heaters too. I love my newly installed heater. I am very happy with everything, from the minute I walked into the shop, right through to the seamless installation..... and I was even assisted with getting my first load of wood. Nothing was too much trouble. I knew very little when I started out, but all of my questions were answered and some great suggestions made to improve the positioning of my fireplace. These guys are experts. I am telling everyone about how great they are. Don't wait. Go there!

I rang Hawkesbury Heating today to enquire about a Rinnai Sapphire masonry inbult gas fire and was fully intending to purchase the product. I can't believe how rude and dismissive the male salesperson was on the phone. Everything I said he maintained he didn't understand - he put me down in a tone that suggested I was stupid, accused me of yelling at him when I was trying to get him to understand what I was saying. I am a natuive English speaker. He misinterpreted everything I said. I can't believe that women in 2017 have to deal with such rubbish. The couple I was sitting with in the cafe could hear the conversation and were appalled at what they heard from the sales person and said they would have hung up. In the end I was not prepared to deal with this man any longer and I did indeed hang up. You lost a sale. Fiona