Iimagine Creative Innovation

Iimagine Creative Innovation provides consulting & support in Customer Experience Management, Service Design & Innovation Strategy to the Services Sector

Iimagine Creative Innovation

Iimagine Creative Innovation is a specialist Customer Experience and Service Design Agency committed to working with the Services, Tourism, Hospitality, and Accommodation businesses and organisations in designing, developing and delivering competitive, sustainable and value adding 'customer centric' services, experiences and business model strategies

Iimagine Creative Innovation provides consulting, advisory, mentoring, facilitation and support services. Working with senior executive teams and individuals our focus is to develop an effective culture of cutting edge service innovation and value creation across their organisations. iimagine Creative Innovation uses the latest concepts and applied practices in customer-centric, design led service innovation, creative thinking and user /customer experience to mentor and educate organisations on re-imagining what is possible.

We work with people and organisations, large and small across a broad range of industry sectors, to drive performance and success through the formulation of 'end to end' project plans and initiatives designed to deliver on their specific goals and objectives. Invariably this includes a variety of support and skill development activities such as workshops, clinics and one on one and team mentoring /coaching, as well as combination of consultation and advisory solutions. Our specialist solution areas are;

Customer Experience - Interaction, Design, Innovation and Management

Business Model Strategy - Design, Generation, Renewal, Turn-around and Innovation

Service Design and Design Thinking - Insights, Ideation, Prototyping and Iteration

Leading Creative and Innovative Cultures - Driving Continuous Innovation and Creativity

Brand and Marketing Strategy - Customer-Centric Enterprise Wide Strategy to Execution

Value Proposition Design - Canvas, Design, Test, Evolve

Tourism and Hospitality Marketing, Industry Development and Support

Our philosophy is deeply grounded in the belief that the long term success and sustainability of any organisation is achieved by the recognition and adoption of human centric thinking and innovation design that leads to world class, impactful Strategies, Customer Experiences, Value Propositions and Business Models that creates 'The Difference' in attracting and converting more customers, keeping more customers through value and experience led loyalty, and making more from your customers through increased spend and active reviews and referrals.