Integrity Locksmiths & Security

I visited their shop in Rydalmere a number of times to seek advice on the the correct part for modifying a commercial lock.
They have junior staff manning the counter who have to go out back to seek seek answers from someone more senior inside the office. Unfortunately the senior staff seem to think it below them to actually come out and speak directly to customers so you end up relaying messages back and forth with the junior staff member as a go between.
This has now happened to me on 3 occasions so I think it is a cultural problem and would therefor not recommend this company if you are seeking advice or guidance before purchasing an item.
In my case the item ended up being incorrect (perhaps due to the Chinese whispers) and on returning the item I was charged a 20% 'restocking fee' as they deemed I had changed my mind. Once again this was conducted with a junior staff member relaying messages from out back.
Beware and be careful when purchasing items from this company.

Very polite, punctual & gave great advice when replacing my entire house barrels.
Good feedback over the phone to prepare the job.
Thank you, Ben !!

Ben came to our apartments
And I was very happy with
His professional manner
He was very helpful

Super friendly Spanish young dude came and rescue us from a rainy Sunday night locked out situation (I will forever resent myself for wanting ice cream and leaving my keys inside haha) in less than hour we were back dry inside. Great service.

After spending hundreds of dollars on poor advice and bad products with other locksmiths I discovered Integrity Security. In one phone call, Gordon had understood my application and provided two excellent solutions. Why bother with the rest when Integrity are the best!

My experience? Unexpectedly friendly service, extra helpful, very reasonable price. I am so pleased to find this company and now know where to go for my locksmith and security needs. Caleb, thanks for the service.

Just had a terrible experience with Integrity. Their name and number on a set of keys that they apparently did not cut. Spent $100 with them getting new ones cut, when the problem was finally worked out they made no effort to help or re-imberse. Washed their hands of the problem as soon as they could and ran off with the money. Poor business practice. Beware.

Really happy with there service, great team, very responsive!

Thanks for the great service Integrity! We had our screen doors and security system installed, all done with great communication and follow through. Even when we had a blip on fitting one of the doors, we were delighted how swiftly it was managed and resolved as promised. Highly recommend Integrity L&S.

Recently did major renovations to my home and had no hesitation in using the services of Integrity Locksmiths for our security and door hardware needs. The staff were knowledgeable and very helpful. Great technical and customer services guys. Thanks a bundle.