Lake Macquarie Motor Inn

Terrible terrible service ever, be careful!!! Not ever thought could see this kind of motel in Australia, the staff and owner are very rude and not trustworthy. They charged me $300 and not refunding me even though I've cancelled the booking within half hour. We have to cancel my booking within half an hour because the GPS showed wrong location so we need to stay at different place. They charged me $300 on credit card straight away and the manager Howard told me the owner's traveling and will be back after one month and keep saying don't worry I will get refund, he can't do refund as he doesn't have access to do it. I've asked for confirmation by email or text but got refused. After one month when I call on the agreed date on Mon to check my refund, Howard told me he already informed their finance team to refund to me and assured me just to wait 2 business days. I waited till Thur still don't see my refund so called to check, he got angry and rude by yelling at me we've already refunded you, why you keep calling, call your bank!!! I was so shocked by his attitude, I asked for the contact no of their finance team and he said we don't have finance team, and they hang up on me. After 5 min, I called again, and Howard told me the owner said they won't refund me, because their company policy is cancellation needs to be made 48hr in advance. I've actually cancelled within 0.5hr right after the booking cz we found out the location is not right on GPS. This is the worst motel ever, it's like you reasoning with gangsters, their response to customers keep changing and there's no logic at all! They are so desperate for money that they don't care about customers. I have no choice now but to seek help from Fair Trading and will see how it goes. It is very frustrating, disappointing and shocking experience ever, and unbelievable....

easy access, not many facilities, basic level accommodation but great prices.

Very good rooms. Tidy and clean with all essentials given. Wifi was a bit lacking, but otherwise great value. Walls are fairly soundproof, no highway noise was heard.

We had a lovely stay at Lake Macquarie Motor Inn. The staff were friendly, the amenities were first class, the rooms were lovely and large. We thoroughly enjoyed our stay. 5 Star rating for us. Thank you

No garden , miles from a restaurant, and my only window had a view of a metal fence. And that was the delux room. The pool was locked and my patio was a wooden bench in a dark corridor.

Very quiet and clean

Stayed overnight and was very happy with the experience.

The rooms were small but quite comfortable with working air conditioning. There is a lot of storage space for guests staying longer and the rooms include a kettle and toaster. The bathrooms are fine with a large shower with great water pressure.

The staff are very friendly and helpful.

I have stayed here twice before, both overnight and would stay again.