Medibank

The girl in the front desk is friendly. I am a Oversea studetent health cover holder, so an other guy serviced me. It might be clear that I am not use Medibanck in the future since i asked a clearence letter or you call that certificate . however，be friendly is still essenial for service department . Furture , who knows? i spend a lot of time with my Korean friends, that is why i can identify his original nationality .

This is the worst experience i ever had in my time
I have been with this medibank for 4 years
The chatswood store leader name wendy
She said can't help for my problem and she is very rude behaviour said on my face get out
I can't help. She doesn't have customer service skills . Not recommended to any one . Today im going to cancel the membership. Very low customers services skill needs to improve the customer service

Very bad customer service, Not enough staff and long waiting period,
And I think they careless what so ever. We went there today and waiting for one hour to get to our turn

Please try to connection with Phone,,, you have one way to connection, just a phone... Call and wait patiently, wait patiently... No email and no online customer service,... But there are a lot of office, this is excepting from this topic...

Poor customer service.

Some staff are not familiar with their business. I once asked insurance for my mom but was told they don't have one. but they do when I asked someone else. They also hire causal who are not trained enough. Later they just blame everything to the causal.