Moss Vale Motor Group

Great experience. The sales team really looked after us.

Great dealership, excellent sales personnel who really try to give you the sort of deal you are after. This is my second vehicle from this dealer.

Took delivery of a new vehicle late December, had an issue with the vent control panel on the dash. I understand that's bad luck and happens.
Took it back for replacement after it took 4 weeks to get the part. Left the service department with more problems than it went in with.
Service department have completely denied everything and wiped their hands clean and said the new problems aren't their problem.
Was suppose to be a simple complimentary check over and replacement of the control unit on the dash and was told 1 hour. 4 hours wait later I have dash issues and parts under the bonnet now broken.
Still waiting for answers.

Bought my new car from here, all going very well. The car is great and I am happy.

Took our car in for 150000km service and they accidentally did the 175000km service. Then when asked about why the bill was so high the girl said 'oh dont worry about that you dont pay for it anyway' referring to us having the car through a leasing company. Im not sure who she thinks ends up paying for it. They also quoted $120 to change windscreen wiper blades when they cost $24.50 to buy. Absolute rip off merchants.

After ringing around a number of VW dealers in Sydney, I found John from Moss Vale Volkswagen to be the most helpful and efficient ( fair dinkum ), to deal with. He gave us the best deal over the phone in a matter of minutes. I would deal him again if i have another new car to purchase and recommend you give him a call.