Napf Electronics

We have been a customer for a long time.We have been waiting to have a set top box adjusted for some time,

Ordered some Sharp air purfier filters for the office. There was no acknowledgement by e-mail. However, goods were delivered within 5 working days i.e. hassle free transaction.

Wouldn't come here again haven't in years

One of the JBL speakers I ordered arrived damaged and Peter replaced it with a brand new set, plus covered shipping in both directions. Great service and highly recommended. Thanks NAPF

Big variety at good prices

Worst Retailer experience ever!

Purchased a 55inch TV with 5 yr extended warranty. TV has stopped working 4 yrs in. I contacted NAPF regarding warranty and was told Warranty Provider was insolvent. I informed them that as Retailer of the warranty they must cover it. 2 weeks later I am told Repair is waiting on parts which is a lie because the Repairer has informed me they have not received any instructions from NAPF. When i quizzed NAPF on this lie I got shouted at. I will let Dept of Fair Trading handle this one.

Do yourself a favour and avoid the grief and buy your electronics from somewhere else.

It is strongly suggested NAPF have a big issue with customer service, after sales support and are unable to meet their obligations under the Australian Consumer Law, Consumer Guarantee, based on a mates experience.
Shop somewhere else where you get better deals and better service.

I have just received my 60" Samsung smart TV today that I ordered online last week. Am really happy with my new TV, such a crisp image plus it was $180 cheaper than Dick Smith. Thanks NAPF will defiantly be back!

Awful. Ordered an amplifier online for delivery from their store to a Sydney CBD address. Called them after not hearing anything for 8 business days (supposed to be delivered within 5-7). They obviously hadn't done anything about the order as they suddenly jumped into gear and told me they'd call back within the hour to arrange delivery. After 4 hours I called back and cancelled the order. They couldn't understand why - I told them they didn't deserve my business. It has now been 38 days since then and I STILL haven't received my $2,000 refund, which is racking up interest on my credit card. This is after being told on three separate occasions that the refund had been processed. I'm not sure what these people are like with in-store service, but they should not be selling items online.