Norwest Medical Imaging

I have been waiting for over an 40mins twice for a pelvic ultrasounds at the Rousehill location. What a joke. You need to drink 1 litre of water 1 hour prior to the appointment and they expect you to wait with a full bladder for a further 40mins despite having an appointment . After having 2 kids I'm in so much pain. This place sucks!

Got to the place at 3:40 for a 4pm appointment. Was told at the counter that there was a 45 minute wait, didn't even receive a phone call or previous notification, and then we ended up waiting for over an hour and 45 minutes past our scheduled appointment. We could've worked around everything if we had been informed previously...

My experience with Norwest medical imaging has been pleasant all the way. Friendly and accommodating staffs as well as experienced doctors. I accidentally dropped my wallet at the car park, one of the patient found it and the staff professionally informed me to pick up. I am thankful and would like to express my gratitude to whoever found this wallet as well as the staffs especially the lady at the front desk. God Bless You all. Thank you.

I have had several visits there previously with no problem but I had a 1.15 appointment on Saturday, I arrived around 12.50. First all the staff left into a lunch room to have lunch, then we were ask to move to another waiting room because the staff were doing training in the main waiting room.It is now 1.55 and I am still waiting !!!!

Nice place with great service. radioer take care of very step. Could take photo straight way. Just need at one week to book in.

Finding parking is not easy and the underground parking is hard to navigate - all the empty parking bays were already reserved for other clients and staff. The staff at the front desk was friendly and very professional with a clearly indicated cue for waiting. I had an appointment and they were exactly on time. MRI staff were excellent and there were no unnecessary undressing and dressing. This is a lovely facility.

great services, high quality reports and scans, bulk billed

Booked an appointment at 9.45am on a Saturday.
Due to the huge demand, my booking was made 4 weeks in advance.
I arrived at 9.30am to be told that there was no booking in the system because the system was "refreshed". Bullshit.
Was giving an option to either wait or book it again but the earliest Saturday booking would be in 6 weeks time.
So I waited...initially told half hour wait but ended up waiting for 2 hours.
Worst service ever.

Why make an appointment if you have to wait there for over 25-30min after your appointment time, they told my wife to come little earlier than the time and drink water and come with a full bladder, she was called in half an hour after the appointment time and then got her to wait again for another 20 mins for bladder to become full even though she was holding her bladder for last hour or so. I cancelled the appointment and came back without the scan because I had return to work. We spent time, toll and fuel, all for vain. They should understand that people take time off from work and not always free to wait forever.
This is not the first time, we have been there before and they always get you to wait well beyond the appointment time. Quality could be better than other (not sure) but this is not encouraging.