Novocastrian Smash Repairs

Great prompt effective service

Thank you for the great job done recently on my BMW. When I picked it up I wasnt expecting it to be detailed to so was such a lovely surprise. Great Service, Communication and Pricing. 5 Stars

Awesome service!
Friendly & very helpful staff!

BEST SPRAY PAINTER IN NEWCASTLE, WORKS HERE!! Ask for Ben - he's a perfectionist & your car will come out looking like it is worth more than you paid for it! 👌👌

Local family run business 👌

Very happy with my repair. The guys sought factory original parts for my job which were a bit non standard / rare and I'm very happy with the result. Thanks team.

Performed a good repair on my car, it was a little slow but that's the fault of Suzuki not stocking the parts.

Dear Punch Man,

Sorry I am only now replying to your review as we do not monitor these online review websites and has only now been brought to my attention.

We at Novocastrian Smash Repairs aim for the highest levels of customer Service, quality and safe repairs to all our customer vehicles in the shortest repair time possible.

Novocastrian Smash Repairs has been established for over 20 years under my ownership, in this time we have won many industry and insurance awards for our customer service , high quality workmanship and also for our staff being the leaders in their field , with one of our apprentices representing Australia in the world skills in Canada .

We have system and procedures in place for all aspects of our business and if there has been a break down or gap in one of these it needs to be addressed.

As you have not put your name or contact details to the review therefor we cannot identify "Punch Man "as an actual person it would be unprofessional for me to make any assumptions about your claim on a public forum & I am not one to get into debates on public forums or social media.

"Punch Man' I ask could you please make contact with me on 49527468 so I can do a full review into your claims and if need be modify any of our procedures to ensure we maintain the highest levels of customer service.

I look forward to hearing from you.

Regards,
Anthony Paterson
Novocastrian Smash Repairs
Proprietor