Novotel Rockford Darling Harbour

Wonderful three-nights stay here with my wife many many 'moons' ago for free, complimented by the now 'deceased' Omegatrend. Perfect location, huge and clean room. Just within walking distance from Darling Harbour and also other tourist attractions... Sydney is simply a beautiful place to visit.

Everything was perfect. Nice staff, nice room and strategic position. I’ll come here again. Thanks

Room was beautful and in pristine condition. Catering was nice and well-proced and the staff have been wonderful. My only problem was figuring out the TV remote! Still 5 stars

Location was great however when I booked and noticed there was no parking at the hotel it was an annoying drove away I called customer service to ask about the parking only to be yelled at by a very rude staff member.
I paid the extra fee for the buffet breakfast - mistake bacon wasn't cooked, scrambled eggs look disgusting as did the chicken sausages.
I understand they are doing refurbishments which were suppose to take place between 9-5 but was woken at 6:30am and they were going until well past 7pm. Pool was not accessible but they didn't take any money off the price.
Had to use the hotel parking as we were parked in straight away and not able to access our car over two days which cost us well over $60+ dollars in public transport and then we had to pay $110 for parking.
Newly renovated room looked nice walls are paper thin and the shower leaked everywhere so the bathroom floor was flooded.
Overall not worth the money and customer service was missing. Staff very defensive if you ask a question and get heated with you straight away even if you are only enquiring.

Everything was amazing and not to far from light rail to central station. Will consider novotel again. One bad point was the maintenance and upgrading of the hotel. only one slow lift was available.

Newly fitted room, very comfortable and quiet. Breakfast was at the better end of buffets, with a good variety and very fresh food. Staff were friendly and helpful.

Stayed in refurbished room and it was fantastic. New TV is awesome and bed was very comfortable. Dinner at the pump station is another story. The expensive meals are tiny. Wedges and nachos are better value for money. Great location as well with restaurants and entertainment close by.

A friend and I stayed in Room 224 for 1 night. The front desk staff were lovely and helpful regarding questions we had. The room had the twin beds as requested, however the lack of power points near the left-hand bed was inconvenient for charging and using my phone. The light switches were confusing and the bedside lights were awful for glare. We would have preferred a proper shower rather than the shower/ bath as it was not only difficult for short women to get in and out of but the standing surface is not large enough to be comfortable or feel safe in. Please consider as part of your renovations the option of a shower only bathroom choice. There's not a space to easily make a cup of tea. At the buffet breakfast the only word for the bacon is travesty.

Great central location. Friendly helpful staff. I was pleased to receive a free ticket for my husband to Madame Tussaud as a perk of staying at the hotel. Ask for a window with a view. We looked down into the Chinese gardens. A very pleasant stay 😊

Good service and food. Staff were very responsive and helpful when we rang them.

Beautiful view of the Chinese garden but you do pay for it $$$, nice hotel great location

This hotel is disorganized. I asked the front desk to call a cab and waited for 25 minutes to get one (in the end I just walked down the street and caught a cab within 30 seconds). I called room service and it took over 25 minutes to get silverware delivered to my room. The showers next to the fitness center are not adequately stocked with shampoo and conditioner. The rooms are fine, pretty standard looking with relatively clean, but not totally sparkling, bathrooms. My biggest complaint is the service. Staff is somewhat friendly but definitely not well organized. Stay somewhere else and save yourself many small frustrations.

Nice hotel. Clean. The breakfast menu was fixed for three days in row which was a bit of put over. Location is very nice