Pacific Hi Fi

Great customer service sorting out my MacBook Pro dock!

We recently paid $189 as a service fee to have 2 projectors assessed. The company was unable to source an appropriate part and we were charged the full service fee.

We queried the advertised terms which stated ‘All service is covered by our exclusive 100% Money Back Guarantee’.

The company declined to issue a refund under these terms as they said this did not apply to service lodgement fees.

In short, we were not satisfied with the response.

Terrible people and terrible service. Absolutely rip off!
They try to talk you into claiming the damage/fixes through insurance. Even after said no to their fraudulent insurance claiming ideas, they charged you $650 for replacing a $5 electric relay. Go somewhere else, dont become another victim like me. The insurance companies and ACCC should do an investigation on them. The store manager is dodgy and dishonest. TERRIBLE!!!!

Great knowledge and service.

Never ever ever think about going to this place for anything. Absolute phoneys. All of them. The lies tbey tell are blatantly obvious and makes you feel like there's not even a repairer/technician there. All they do is put a sticker on your item and say it can't be fixed and earn an easy $100 (the price you pay when you take your item in for an inspection). They ask you how much you are willing to pay and quote you something double that. Pathetic. Should be closed down or bombed at the very least.

Prices are full retail.....this is why I only shop on eBay.....they have speakers for $3000 I bought same pair new from a eBay store for $1800

I'll call up about fixing my 78 inch Samsung TV. The reception answer the phone and told me that the TV is very big and it will cost me $120 for them to come to my have and inspect the TV Plus $99 for the insurance quote. Or I can take photos of the damages and write down the model number bring it in so they can write me a certificate for the insurance agency. I thought great.i can save $120. I came in with my documents and the staff told me we don't do that here. We gonna have to pick up the tv and bring it back to the shop to be open up. Then drop it back off witch will cost $120 each way and $99 extra for the insurance papers. Why open up the Tv is still working just got a little crack on it. I just wanted a quote on replacing the screen. The reception give me misleading information. Just wasted my time going all the way there. I do not recommend going to this place. There are plenty of other TV repair shop out there. It show how experienced the staff are. They don't even know there own policy. I wouldn't trust them with my 10K Tv. Would you??

I went into Pacific Hi-Fi with a subwoofer that wasn't working. The guys tested it for me and found there was nothing wrong with it, but told me how to check the settings on my receiver. Brendon even talked me through changing the settings over the phone and behold!!!! I have a subwoofer that works again!!! He was so helpful and didn't make me feel like the idiot I felt I was haha.
I was very impressed with how helpful and professional the staff were and have mentioned them to friends who are having sound system problems.