Paxtons Hornsby (Permanently Closed)

They refuse to honour their advertised promises. Tens of thousands of dollars of camera equipment purchases and several years later, I never have i since visited their stores — in protest. Digi direct and Teds have been far more honourable in my experience.

I went in to this shop for some photos for a Vietnam visa on arrival. My hair colour is salt and pepper grey. The photos I received had my hair colour as STRAWBERRY BLONDE AND GREY. I questioned this and was told it was due to flash photography by one staff member and that if I needed a true representation of my hair colour I would need to see a professional photographer. I asked how is it that Australia Post can do a photo with a flash that does not change my hair colour in such a drastic manner? I was then offered a refund which I accepted.
Whilst waiting for my refund another staff member (the one who took the actual photo) started to argue with myself that there was nothing wrong with the photos provided. Now considering I needed these photos for a VISA ON ARRIVAL APPLICATION FORM FOR VIETNAM and had to explain to this idiot that I was not going to be stuffed around for his failure to take a proper photo. I pointed out to him to stop waisting my time and that if he wishes to argue he could do so with himself.
It is beyond belief that this shop is actually in business considering one staff member feels you need to see a professional photographer for a LEGAL PASSPORT / VISA or ID PHOTO and the other appears to be colour blind?

From the 70's Signage outside you should know what you are in for a lame excuse for a camera store. Everything has the price tags hidden ? So you have to ask the price on all the cameras. That's if there is someone to ask.

Terrible experience. Employees do not at all care about customers or their requests. Place needs to shut down.

Bad Experience... I visited to have my baby photo for passport application, The lady attended me was very unprofessional, didn't even bother to talk with me. She took photos in flash and photos very having flash components and not good photos. I think these photos will not be accepted... Overall very bad experience

Very friendly.
I always try to get my lenses and cameras from them. The return policy that they say, is really there.

I always have very good service when entering the shop.

Unfriendly staff, I had to wait for 15 mins then I had to ask if some one is going to help me.