Penrith City Council

One of the most friendly, efficient and responsive councils I know. their rates are lower than Blacktown's and other neighbouring councils. Would be good if they could extend their operating hours. But so far so good.

Quite clean area

Joke of a council. 2016 rates notice $2673,one year later 2017 no changes to site $3818. A 42% increase. No other word but criminals.....

Easy access on mobile phone using using GPS navigation

I have been a Penrith rate payer for 27 years. Adjoining my house is council land. It hasn't been mowed for going on 8 weeks in summer and it would be 2 feet high. My neighbor has been visited by a 5 feet red belly black snake but the council are too busy to get the reserve mowed . I am sick of waiting for the council so i mowed the land myself. I also would rate the council zero stars but you have to give at least one too give a rating.

Another council that just sits on their hands doing nothing but collect rates, Shame Penrith council! I only gave 1 star as I couldn't submit without clicking on at least 1...you deserve a negative. Your customer service is atrocious

Penrith City Council are one of the most approachable and progressive Councils I have dealt with. I moved my business to Penrith and as an ‘out of towner’ the community has welcomed me with warm arms. Go Penrith!

Great Council in Sydney - easily one of the most stress free experiences of any Sydney Council

Outstanding customer service and very helpful staff who worked to solve problem. Best I have experienced at any Council

Cheaper rates than most councils and the service is decent except the bi weekly trash collections. Park are adequately maintained. Penrith is an up and coming area to reside in. Watch this space

Review Relates to Non Performance of Penrith City Council Waster Management Contract.
PCC uses SUEZ ENVIRONMENT to do curb side pick up for residents.

I booked a curb side pickup for Wed. Jan 6, 16. This was confirmed via post. When the pick up was missed I rang SUEZ call centre and was politely informed that it would occur today (Jan7,16) or if not tomorrow). When the pick up did not occur on either day I rang SUEZ (Monday 11, Jan 16) and once again was politely informed that it would occur that day or the next. No pick up occurred. I rang again on Tues. 12/16' and explained the situation. The call centre staff were polite and unhelpful. I asked to speak to a supervisor but the supervisor did not wish to take my call.

My review of PCC Waste Contractor Suez is poor and unreliable. I challenge PCC to determine why there is such poor communication between the call centre and the staff doing the work.
I feel that Council should determine if other residents have had similar stories and what can be done to ensure that the KPI for performance is met.

The type of unreliable service and poor communication reflects badly on the Penrith City Council
Note: to date my waste still sits in a pile waiting for collection.