Penrith Medical Centre

Horrible service! After hour reception lady put my wife’s name and dob wrong for 2 times, after giving the blood they can’t even find her report because they have putted under other patient. Please stay away if you can.

Waiting time is ridiculous and even though I went to the same dr 4-5 times I have to explain everything over and over again. The receptionists are rude and don't even acknowledge you as you stand there, totally not worth the money they charge.

love that you cant book and theres always an appointment available last minute, the doctors and nurses are lovely at the centre. however, the reception staff have the most disgusting attitudes. they literally ignore you as you stand there waiting for them !! i only go here because of the doctors and nurses.

Despite the website saying that bulk billing is available, if you book online it's a lucky dip whether you get a bulk billing doctor or not. As I accepted the terms on the website I agreed to see the doctor and pay. The receptionist was rude and when I asked who the bulk billing doctors were for future reference I was met with attitude. The website advises you to arrive 10 minutes early, and I'm currently writing this from the waiting area, waiting for my doctor to see me. I don't know how the doctor's service is yet, but if im paying out of pocket to see the doctor I expect to not have to wait as long. Currently I've been waiting for 30 mins. Definitely won't be coming back to this clinic!

Easy to make a booking, friendly receptionist staff. Bulk billing doctors available

Reception here is a joke. Instruction are unclear, attitude is poor, bordering on rude. I stand in full view of 4 of them, waiting to be served, for 2 whole minutes they ignore me, even though 3 of them appeared to have been doing nothing. Think they all need to be trained in customer service.

I always find that the receptionist are very rude. Its like they don't want to be there or its too much bother and its outside of the scope of works. I like the GP's they are good. It really makes me uncomfortable going there to speak to the reception people. I don't understand with so many bad reviews as a business they don't broom them and recruit? This cant be good for the business?