Pizza Hut Emerton

COULD pick up there act

Lovely service and best tasting pizza.

I placed a order last Thursday 8th June 2017. My order was a thin based pizza with side order of chicken wings and a 6 ok of double chocolate cookies. At 6:23pm I received a email to inform me the order had left the store, the order didn't arrive until 6:54 pm. At no time was I contacted to be informed that my order would be late. The driver was unapologetic and didn't appear to care. The box with the pizza was pushed in resulting in the topping adhering to the top, the pizza was cold. The chicken wing box was squashed and the chicken was cold. The cookie box surprisingly was undamaged, however the cookies were burnt to the point of inedible. The meal was thrown in the bin. My online review was subsequently negative and I selected the option to have a person contact me due to my complaint. A week later and no call so I went to the store to make another complaint only to have the duty manager quibble about time. He made a call and talked about me to the owner in some language and only switched to English when I suggested that since he was relaying my complaint to the owner, common courtesy would dictate he did so in a language I could understand. The duty manager couldn't explain why no one had bothered to follow up on my bad review and didn't appear to care that cold, damaged and burnt products had left the store. His token apology was a token non apology. Apparently I should be happy with a ten percent discount on the next order??? He actually had the audacity to presume I was there to place another order without bothering to address the complaints that I had. My perception was that I was just a stupid skip and consequently I would be happy with a non solution and happily make another order with a inferior Pizza Hut store. Additionally I didn't appreciate getting told to shut up so he could take an order from people who walked into the store whilst I was attempting to deal with him with my complaint. Emerton used to be a good Pizza Hut, however it now looks quite filthy and the service and food is disgusting. I don't recommend it.

nice staff, very quick service with delivery

The staff for so polite. I got delivery and it came soooo fast‼‼‼‼ The dominos nearby took like 4x the time!

It's okay

Pizza is great

I'm happy with my service. I got what I wanted and they were on time as I expected. 👍🏽

dumbest fucks on the planet do not buy from here unless you want to die of food poisoning and thats if your order actually gets placed and arrives