Positive Concepts

Service Culture Development, Customer Service Workshops, Service Education, Cultural Enhancement, Service Improvement Consulting

Established in 2006, Positive Concepts has consistently grown and evolved by the success of founder and service culture expert Theo Papanikolaou, a most sought-after educator, consultant and speaker in the field of service excellence.

We specialise in helping organisations build a superior service culture which aligns, integrates and accelerates their activities in three essential areas: Leadership, Systems and Education. This proven process leads to an action-oriented culture, empowering everyone to delight customers and colleagues with a winning service approach.