Professionail Hornsby

I went (28.07.17) to do manicure and just to paint my toes. This was my first visit to this place. A lady asked me to sit on a massage chair and put my feet on the footrest on a dirty towel. She asked me to keep my hands on my lap and without a towel on my lap and did manicure and applied nail polish. Didn't even wait till it's dry to apply the next coating she applied other coatings on my nails and toes. No professional drying method only air drying . asked me to sit down till it dry for 45 minutes I felt like I am on the road doing my nails.!!!. I could see the Manager just going up and down not saying anything. Today 29.08.17 early morning I rang and said my nail polish has came off. The lady asked me to come to the shop. I asked a lady whether I could talk to the Manager. She said Manager is not in today. When I went there they asked me to sit down. I said what happened keep asked me to sit down. After talking to them this time they asked me to go to a table they touch up my nails and drying with a fan. I said didn't happen yesterday. The lady told me this is how they normally do.. I asked on the lap? I said you didn't do professional way. After finished nails I asked one of the girls that i want to talk to the Manager. She showed me the Manager. Manager was there. they did lie before. The manager was very rude , arrogant, no customer service at all or no apologies to me. She said I am aggressive they have cameras. I said I am not aggressive . I am telling you what happened to me. She didn't want to listen. Also I said they used dirty towels, also I didn't see the girl opened a sterilized bag to get the instruments out. I said I could complain. she said you go and tell the management and fair trading they won't listen to you. we are working for 25years. I am the only customer complained, I could say this is the worst nail place I have been!!!....I will never go there again!....

Listen, I do like this place. It's bright. They have so many colour options. They have thus far been able to help me right away, no wait. However my experience today may keep me from going back. My previous visit was great, the colour was great, it lasted, and the girl took her time and was meticulous with the polish application. This time was a different story. The girl started by RIPPING the tip of my nail off so badly that the only possible way to salvage it was applying a false tip thus further damaging my nail (she first tried filing it but almost broke the skin.. !!). You'd think after a ripping a clients nail halfway off and knowing how upset they are, you'd make sure the rest of the experience was 100% perfect. Yet that was NOT anywhere near the case. The polish application is beyond messy, and my nails were not filed smoothly at all. There's something unsettling about knowing you will need to go home and file your nails so they don't catch on anything after PAYING for a manicure. I asked for the girls name, twice, which she mumbled to me both times. There was no way she could've felt as if she'd done her job upon me leaving, and I let the girl at the register know I was unhappy this visit. I'm giving 3 stars simply because of my first experience and not wanting to discount the effort made then. Will I be back? Possibly. They give you a client card and every 3rd visit you receive $5 off, and given that the first time I had such a positive experience I'm willing to give one last try. At the end of the day, I am paying for a service and I expect it to at the very least be done right, and not leave knowing I could've done a better job myself. Appalling customer service today, I truly hope it was a one-off.

I have been going to Hornsby Professionails for years now and I am always happy when leaving the Salon. Wondeful customer service & the team are amazing !

The girls at Hornsby professionail always do such a fantastic job with my nails, I always walk out feeling fresh and fabulous! Great customer service too, very friendly!

Great vibe, experience and service. My go to salon!

I have been a loyal customer with Professionail Hornsby for years! Their staff and service are so professional. They do an amazing job with my nails, I have no doubt it will be the same for you too!