R.M.Williams

After having some wear issues with my shoes due to poor fitting from the store originally, I began the warranty process, this did drag on for a while but we came to an agreement. The manager Raylee was very professional, reasonable and accomodating however the "sales assistant" Julie was extremely rude not just to myself, but to other customers trying to purchase boots the same day I was getting a replacement pair. I recommend the product but due to customer service being so poor from Kotara's stores staff, definitely purchase elsewhere. I need to reinforce that Julie (sales assistant) is the sole reason for this review.

I have been a customer at the Kotara store for 10 years. The staff have always been more than helpful to me, showing great patience always. I do find that looking at the item that you are wanting to purchase on the internet before going into any store these days gives you a better idea of what you are looking for. Always great girls lots of friendly service. Thank you.

Went in to be sized for a pair of boots, I was recommended repeatedly an alternative which I did not prefer. The style I preferred was not in stock and they were unwilling to find a store that had the boots available nor try to have them transferred (either would have been amazing).
The most frustrating part was I had spent $350 in there one day earlier from the same sales assistant, then when buying a $500 pair of boots was just absolutely unhelpful. It was suggested I google the other stores and call them directly.
This sales assistant was absolutely a cashier at heart.

I purchased a pair of signatures (my second pair & my fourth pair of boots from RM Williams). Within a week of my purchase I had a fairly significant scratch come up across the toe of the boot. I went into the store to see if there was anywhere I could send it or if someone could assist me with repairing the shoe & I was told quite rudely "too bad". If you are going to charge $1000 for a pair of boots which cost $600 the preceding week, at least have the decency to have an appropriate level of customer service. I am very dissatisfied & will not purchase anything from your stores again.

I purchased a pair of signatures (my second pair & my fourth pair of boots from RM Williams). Within a week of my purchase I had a fairly significant scratch come up across the toe of the boot. I went into the store to see if there was anywhere I could send it or if someone could assist me with repairing the shoe & I was told quite rudely "too bad". If you are going to charge $1000 for a pair of boots which cost $600 the preceding week, at least have the decency to have an appropriate level of customer service. I am very dissatisfied & will not purchase anything from your stores again.

I purchased a pair of signatures (my second pair & my fourth pair of boots from RM Williams). Within a week of my purchase I had a fairly significant scratch come up across the toe of the boot. I went into the store to see if there was anywhere I could send it or if someone could assist me with repairing the shoe & I was told quite rudely "too bad". If you are going to charge $1000 for a pair of boots which cost $600 the preceding week, at least have the decency to have an appropriate level of customer service. I am very dissatisfied & will not purchase anything from your stores again.