Rouse Hill Medical Imaging

I have been waiting for over an 40mins twice for a pelvic ultrasounds at the Rousehill location. What a joke. You need to drink 1 litre of water 1 hour prior to the appointment and they expect you to wait with a full bladder for a further 40mins despite having an appointment . After having 2 kids I'm in so much pain. This place sucks! Receptionist have no clue about wait times and just keep saying the wait won't be long. What's the point of making appointments?? Get your practice sorted out.

3rd time here,reception had good service but waiting here is horrible waited 2hrs

I have been referred to Rouse Hill Imaging twice for my toddler son and once for me. On each occasion, reception staff have been inept, disorganised and incredibly rude. On each occasion the appointment time I have been given over the phone and the "actual" appointment time have been different. Not a happy experience with a toddler in tow. I have also had the location change with 10 minutes notice, only to arrive at Rouse Hill to be told (rudely) I now have to go to a different location at Bella Vista and to hurry, because "they're expecting you in 10 minutes. We tried calling you." They tried callings 10 mutes before my initial appointment and I didn't get their call because I was driving to my initial appointment location. I have also been to the partner Imaging location at Norwest and have had the same experience. I will pass this feedback on to the GP medical practice I attend and will ensure I never get referred to Rouse Hill Imaging or Norwest Imaging again.

Was sent by my doctor for an urgent ultrasound. Still sitting here after waiting an hour already. Disgusting.

Slow service at reception and always late. They must double book but don't bother to let h know. I had an appointment and they were Running 30 mins late , I was panicking bc I had to be somewhere after it. I was told to wait for xray afterwards but I did not have time bc they were so late . I was totally ignored by staff when I tried to let them know . So therefore I have to go back again and pick them up

Great service

It was gud.. staff was good.